Senior Operations Analyst Resume Arlington, Virginia - Hire IT People

OBJECTIVE:

To obtain a challenging position in telecommunications, while expanding my technical knowledge and enhancing my skills.

SUMMARY:

Over 20 years experience in the telecommunications industry
Working knowledge of the Cisco and Juniper routers
Working knowledge of the Nortel DMS 100 and Lucent 5ESS switches
Functional knowledge of Unix, Linux, OS X, FreeBSD and similar operating systems.
Proficient with different computer platforms.
Proficient in Windows 7, 10 and Microsoft Office.
Experience Troubleshooting network elements in physical, data Link, and network layers.

EXPERIENCE:

Confidential, Arlington, Virginia

Senior Operations Analyst

Responsibilities:

Provide technical support for all customer applications and managed network services.
Responsible for identifying, analyzing, and resolving all internal and external customer requests and issues.
Part of an on - call after-hours system monitoring rotation.
Act as liaison between departments to assist in the resolution of application and network issues.
Provide timely and accurate notifications of all outages, planned maintenance, to all interested parties.

Confidential, Ashburn, Va

FIOS Network Operations Center Technician

Responsibilities:

Provided dedicated technical support to engineers, central office, operations and field personnel.
Responsible for monitoring, surveillance, and troubleshooting of consumer IP networks.
Demonstrated a comprehensive knowledge of specialized telecommunications equipment and technologies
Provided timely and accurate status information to both management and related teams during network events and major outages.

Confidential, Herndon, VA

Customer Care Network Technician

Responsibilities:

Confidential, Reston, VA

Network Control Technician

Responsibilities:

Performed pro-active network surveillance and support to critical Confidential network elements.
Working knowledge of Cisco Routers, Lucent 5ESS and Nortel DMS 100 switches.
Provided technical assistance to Sprint managed network customers, technical support groups, field engineers, vendors and other support organizations.

Confidential, Herndon, VA

NOC Voice Engineer

Responsibilities:

Supported network deployment and switch implementation.
Conducted fault isolation and resolution on the Nortel DMS 500 Switch, Host digital terminals, and the Access Node Express.
Troubleshoot Confidential national voice network at carrier level (DS-0, DS-1, DS-3, OC-12). Isolated customer, Local Number Portability and long distance troubles.

Confidential, Arlington, VA

Telecommunications Analyst

Responsibilities:

Provided functional knowledge, analysis, design of telecommunications systems and products.
Actively involved with the planning, purchasing, and installation, of voice systems and equipment.
Experienced in performing remote system administration to the Executone system.
Installed and maintained key systems, and call sequencers.