SUMMARY:

To obtain a position in the IT Field that will enable me to grow in my knowledge of Networking Systems and Securities.

TECHNICAL SKILLS:

Systems: Windows (98, 2000, XP, Vista, 7, 8 10), Mac, Linux

Hardware: Servers, Hubs, Routers, Switches, Patch Panels, PC's, Smart Phones, Tablets, Printers/Copiers, Print servers

Software: MS Office Suite (2003, 2007, 2010, 2013) Visio, Norton Anti Virus, McAfee Anti Virus, Windows SharePoint, Shadow Protect Desktop, Log Me In., Join Me, Apprise, SX Enterprise, Crystal Reports IX, Norton Ghost, Clone Zilla, Anasazi, Servman, OWA Exchange Admin Center

Networking: TCP/IP, DNS, DHCP, Ethernet

Languages: VB.NET

WORK EXPERIENCE:

Confidential, Havertown, PA

Junior IT Administrator

Responsibilities:

• Setup Accounts on Desk/Laptop PCs For Current and New Employees
• Troubleshoot & Repair Problems with Desk/Laptops and Netbooks
• Use Imaging software when setting up Desktop/Laptops and Netbooks
• Setup & Install/Upgrade New Hardware & Software
• Setup LAN/WAN
• Setup various printers
• Trouble shoot problems with printers
• Setup Employee access to main building and satellite locations
• Setup Users in Active Directory
• Setup Users in Outlook 2003/2007/2010
• Create Distribution lists and Calendars on our Exchange Server
• Trains and orients staff on use of hardware and software
• Setup audio visual equipment for conference meetings
• Configure company IP phones, setup voicemail and distribute long distance codes for employees
• Maintain Inventory for Hardware/Software
• Use Remote Access, LogmeIn to trouble shoot and fix issues
• Map Network Drives on Desktops/Laptops and Netbooks
• Setup Remote access on Desk/Laptops (Apple) and Netbooks to Servers
• Setup Email and WIFI on tablets, netbooks/laptops and smartphones
• Communicate with Software/Hardware Vendors via phone calls and emails
• Assist in Writing Procedural Manuals for Company
• Setup audio visual equipment for conference meetings
• In charge of distributing and supporting Verizon Mobile Hotspot and Cell Phones for mobile Clinicians and Doctors
• Trouble shoot hotspots and cell phones
• Setup Remote access for all satellite locations
• Travel to satellite locations to setup/deploy equipment and handle any and all issues with employee equipment and accounts
• Work a rotating schedule visiting satellite buildings to maintain a physical presence at the locations
• Setup equipment for school camps in the summer and special outdoor events
• Setup and maintain computers in children’s computer room for school and after school programs
• Setup and maintain Smart boards in classrooms
• Setup new servers: Windows Server 2008 R2
• Monitor and install new updates to servers
• Monitor and install new updates to medical records database: Anasazi
• Add new exclusion ranges in IP address pool
• Monitor Remote Desktop Services Manager
• Monitor security cameras for our facilities
• Video editing to create DVDs
• Setup Video Conferences using Zoom software
• Oversee Desktop Technicians

Confidential, Wilmington, DE

Desktop Technician

Responsibilities:

• Use Connect Wise Ticketing System to resolve all company - wide issues.
• Setup Accounts on Desk/Laptop PCs For Current and New Employees
• Troubleshoot & Repair Problems with Desk/Laptops, Samsung Notes, IPads and IPhones
• Setup & Install/Upgrade New Hardware & Software
• Setup LAN/WAN
• Setup various printers( Brother, HP, Cannon, Lexmark,)
• Trouble shoot problems with printers
• Setup Employee access to main building and satellite locations
• Setup Users in Active Directory
• Setup office personnel and mobile technicians in Servman desktop/mobile Application
• Setup Users in Outlook 2007, 2010, 2013
• Trains staff on use of hardware and software
• Configure company phones, setup voicemail
• Maintain Inventory for Hardware/Software
• Map Network Drives on Desktops/Laptops
• Setup Remote access on Desktops, Laptops, and IPads to Servers
• Setup Email and WIFI on IPads and IPhones
• Communicate with Software/Hardware Vendors via phone calls and emails
• Help in distributing and supporting Verizon Mobile Cell Phones/Tablets for mobile Technicians and Salesmen
• Setup Remote access for all satellite locations
• Travel to satellite locations to setup/deploy equipment and handle any and all issues with employee equipment and accounts
• Work a rotating schedule visiting satellite buildings to maintain a physical presence at the locations
• Work a rotating on-call schedule for after hours and weekends
• Appeared in Confidential Services Commercial as an extra

Confidential, Havertown, PA

Desktop Technician

Responsibilities:

• Setup Accounts on Desk/Laptop PCs For Current and New Employees
• Troubleshoot & Repair Problems with Desk/Laptops and Netbooks
• Use Imaging software when setting up Desktop/Laptops and Netbooks
• Setup & Install/Upgrade New Hardware & Software
• Setup LAN/WAN
• Setup various printers( Brother, HP, Cannon, Lexmark,)
• Trouble shoot problems with printers
• Setup Employee access to main building and satellite locations
• Setup Users in Active Directory
• Setup Users in Outlook 2003/2007
• Create Distribution lists and Calendars on our Exchange Server
• Trains and orients staff on use of hardware and software
• Setup audio visual equipment for conference meetings
• Configure company IP phones, setup voicemail and distribute long distance codes for employees
• Maintain Inventory for Hardware/Software
• Use Remote Access, LogmeIn, and JoinMe to trouble shoot and fix issues
• Map Network Drives on Desktops/Laptops and Netbooks
• Setup Remote access on Desk/Laptops (Apple) and Netbooks to Servers
• Setup Email and WIFI on IPads and IPhones
• Communicate with Software/Hardware Vendors via phone calls and emails
• Assist in Writing Procedural Manuals for Company
• Setup audio visual equipment for conference meetings
• In charge of distributing and supporting Verizon Mobile Hotspot and Cell Phones for mobile Clinicians and Doctors
• Trouble shoot hotspots and cell phones
• Setup Remote access for all satellite locations
• Travel to satellite locations to setup/deploy equipment and handle any and all issues with employee equipment and accounts
• Work a rotating schedule visiting satellite buildings to maintain a physical presence at the locations
• Setup equipment for school camps in the summer and special outdoor events
• Setup and maintain computers in children’s computer room for school and after school programs

Confidential, Philadelphia, PA

IT Assistant

Responsibilities:

• Use Zen Desk Ticketing System to resolve all company-wide issues.
• Setup Accounts on Desk/Laptop PCs For Current and New Employees
• Troubleshoot & Repair Problems with Desk/Laptops
• Setup & Install/Upgrade New Hardware & Software
• Setup LAN/WAN
• Run and test CAT5/5e and CAT6 cables
• Make patch cables
• Setup various printers( Brother, Zebra, HP, Cannon, Lexmark, Ricoh)
• Trouble shoot any problems with printers
• Setup Employee access to main gate entrance with security access cards
• Setup Users in Active Directory
• Setup Users in Outlook 2003 and 2010
• Trains and orients staff on use of hardware and software
• Configure company phones/IP phones for employees
• Maintain Inventory for Hardware/Software
• Map Network Drives on Desktops/Laptops
• Setup Remote access on Desktops/Laptops to Servers
• Setup Email and WIFI on IPads and IPhones
• Communicate with Software/Hardware Vendors via phone calls
• Assist in Writing Procedural Manuals for Company
• Setup audio visual equipment for conference meetings
• Assist in creating floor plans for the phone systems throughout company, using Microsoft Visio
• Organize and label cables to patch panels
• Help to maintain and configure Symbol Wireless Barcode Scanners
• Create and distribute barcodes using Bartender 7.75 software
• Create New Customer Accounts on Company’s Ecommerce and Portal Websites
• Add and Remove new and old product from Ecommerce Website
• Set up Sales Reps accounts
• Run Reports for Sales Reps using Crystal Reports and exporting it to excel spreadsheets
• Assist in helping customers that have problems with navigating company’s websites(help desk)
• In charge of distribution for monthly/quarterly catalogs to customers on mailing list

Confidential, Wilmington, DE

Database/IT Administrator

Responsibilities:

• Manage Vanillasoft Database
• Create User and New Client Accounts in Vanilla Soft
• Create User Accounts in Ringcentral.com, Metrofax.com, Myhotsing.com, and Godaddy.com
• Communicated with Software Vendors via phone calls
• Communicated with Clients via phone calls (help desk) and trouble shoot any problems
• Manage Microsoft Windows SharePoint for Confidential
• Create Client Lead Lists using List Giant
• Enter Client info of list generated using Excel 2010
• Setup Additional Client info using Notebook 2010
• Setup and Monitor Backups using Storage Crafts software: Shadow Protect Desktop
• Setup Accounts For New Employees
• Setup & Install New Hardware & Software
• Configure Laptops for New Employees
• Setup LAN/WAN
• Troubleshoot & Repair Problems with Desk/Laptops

Confidential, PA

IT consultant

Responsibilities:

• Setup & Install New Hardware & Software Systems
• Install Anti Virus Software & Firewalls
• Troubleshoot & Repair Simple Problems with Operating System
• Maintain Local Area Network

Confidential, Exton, PA

Finishing Machine Operator

Responsibilities:

• Responsible for processing accurate records
• Assisted with minor/major repairs to machinery