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Junior Systems Administrator Resume

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SUMMARY:

To be able to associate myself with a company where I can maximize my skill - set, challenge myself, and further expand my knowledge; all while enhancing the company’s productivity and reputation.

SKILLS:

  • Microsoft Windows 2000 / XP / Vista / 7 / 8 / 10 / Server 2008 - 2012
  • Linux
  • Apple iOS
  • Android OS
  • Microsoft Office Suite 2003 - 2016
  • VMware Workstation
  • TeamViewer / Log Me In / WebEx
  • Adaptability
  • Communication

PROFESSIONAL EXPERIENCE:

Confidential

Junior Systems Administrator

Responsibilities:

  • Maintain and administer the local area network and related computing environments
  • Windows OS devices (desktop / servers)
  • Networking devices and network attached devices (printers and storage)
  • Recommend changes to improve systems and configurations as well as determine hardware or software requirements related to such changes.
  • Leverage Amazon Web Services’ cloud technology to develop and in corporate a hybrid cloud infrastructure.
  • Utilize VMWare to shrink the physical server footprint into a well-maintained virtual server environment.
  • Provide enhanced system security using a number of Sophos products which include UTM 9, SafeGuard, and Anti-Virus.

Confidential

Desktop Support Engineer

Responsibilities:

  • Diagnose, troubleshoot, and resolve hardware and software related issues including:
  • Dealer Management and Customer Relationship Management Software
  • Local and network printers
  • Virus/Adware Removal
  • Outlook and Outlook Web App
  • Network connectivity
  • Utilize active directory and exchange management console for new user account creations or terminations.
  • Configure and manage local / roaming profiles with folder redirection to ensure best user experience.
  • Perform data restores when user data is lost or corrupted via StoreGrid
  • Manage and trouble shoot Cisco phones utilizing Cisco Unified Communications Manager.
  • Document and update all customer correspondences or relevant internal information via AutoTask.
  • Provide on call emergency support during after-hours as needed.

Confidential

HFC Technician

Responsibilities:

  • Utilize Remedy ticketing system to document problems including diagnostic results, multiple product correlations, escalations, and repair performance information.
  • Review and monitor troubleshooting systems to identify existing issues.
  • Analyze diagnostic tools and report information to direct fix organizations/personnel to most likely source of plant problems.
  • Prioritizes all tickets requiring additional attention such as incomplete tasks, schedule maintenance’s, and escalated customer issues.
  • Manage communications throughout the resolution process with customers, field staff, and any internal staff.
  • Point Responsibilities:
  • Assist in preparing and running team meetings.
  • Field issues/questions and escalating to the on call management as needed.

Confidential

Operations Agent

Responsibilities:

  • Utilize company ticket system to track and monitor client repairs.
  • Manage 20 - 25 new/existing tickets each day.
  • Troubleshoot and repair client units which include
  • Laptops / Desktops / Tablets / Mobile phones.
  • Microsoft Windows XP, Vista, 7, 8 / OS X / Android OS / iOS issues
  • Virus's / Computer Hardware / Monitors / Printers
  • Assist client with questions in store and over the phone.
  • Educate clients about their newly purchased technologies.
  • Utilize company point of sale system to ring up customers.
  • Assist customers with questions regarding laptops, desktops, tablets, networking devices, and external peripherals

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