SUMMARY:

To obtain an IT Specialist position that allows the utilization of hands - on skills analyzing critical supports requirements, identifying deficiencies and troubleshooting customer tier I&II level information system issues. Extensive knowledge of computer hardware and software, including installation, configuration, management, and application customization. Taken lead of several project management task and relocation of offices.

TECHNICAL SKILLS:

• Familiar with Active Directory, user account creation, file permissions, and distribution email groups
• Operating System knowledge Windows systems XP, Vista, and Windows 8
• Knowledge configuring Share Point Portal Server and Share Point Services 3.0
• Strong understanding of Microsoft Office Professional Suite
• Familiar with troubleshooting network printers, LAN cable toning
• Knowledge of PC imaging/baseline installation, various peripherals, data entry, and file updating.
• Experienced in system operations, collections, and customer service.
• Web development, Office SharePoint Designer
• Microsoft Office Accounting
• SAP ERP, ERC, project administration, Inputting data, Navigation, Client, Master Data, & Transaction Data
• DoD 8570.01 Complaint
• Current Information Assurance Fundamental s

CORE COMPETENCIES:

• Helpdesk Desktop Support SharePoint Admin
• Customer Support Application Support/SAP Active Directory
• Teleconference/ personnel Hardware Repair Email Support/Exchange Admin

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Information Systems Analyst

Responsibilities:

• Report to IT manager daily Reports, statuses, and asset inventory management in country
• Migrate F-16 program location from Tucson, AZ to Iraq 2015
• Run daily LSS supply and maintenances warehouse stats reports via, SQL database
• Install patches for J-BOSS, and LSS database
• Maintain PEX web service for client administrators
• Set up domain controller, active directory, and remote services
• Operate desktop support
• Maintain own asset management via Resolve IT ticketing system and Access DB
• Asset Management
• Site setup (Site planning)
• ILIAS -"Integrated Learning, Information and Work Cooperation System" ) is an open source web-based learning management system (LMS). It supports learning content management and tools for collaboration, communication, evaluation and assessment. Used for Our Aircraft supply and maintenance team inventory. (Oracle and database tools used to operate system.

Confidential

Network Administrator

Responsibilities:

• First line of support for the base commander general and 47th Garrison office
• Installing / Repair computer equipment hardware (Laptops, Desktops, PC parts, Printer, VOIP phones, and, digital senders)
• Connection of peripherals, and installing/deleting of client level software
• Providing software application assistance for commonly used office automation applications
• Set up live VTC meetings for commanders and base general and (Adobe Connect) classified meetings
• Performing initial client workstation diagnostics and troubleshooting of client workstations
• Assigning, modifying, and deleting passwords, account creation, and user privileges.
• Implementing client workstation software patches, security fixes, and service releases and .802 1X.
• Creating directories on shared drives and assigning/granting permissions.
• Minor SharePoint modification, create Wiki page for CST section on how to s.
• Project management In charge of the transition from Confidential to Confidential shop turn over, client systems Image push to all users machines on base.
• Trouble shoot network connectivity, with port and switch connectivity, with toning lines, cables, and testers.
• Made patch cables, for new office relocations, and several bad connections.

Confidential

SR. Field Engineer

Responsibilities:

• Utilize C2 applications such as Blue Force Tracker, C2PC, Falconview, JADOCS, COIC, and mIRC chat to provide situational awareness and track all critical incidents against coalition forces, civilians and infrastructure assets
• Use data mining tools such as WEBTAS and FusionNet to query operational databases for insurgent trends analysis
• Monitor TACSAT radios and assist clients with the use of DISN networks (SIPR, NIPR, CENTRIXS, DRSN and DSN) and software including all C2 system applications, Info Workspace, Intel Office, and the Microsoft Office 2007 suite applications within the SOC
• Administer User and Exchange accounts within a 2003/2007 server Active Directory structure
• Provide desktop support and administration of XP professional workstations
• Administer computer peripheral devices
• Establish and troubleshoot server accounts, print cues, public folders, and connectivity with remote sites from the client workstation
• Operate, maintain, and troubleshoot a TACSAT radio system
• Other duties as assigned
• Project management and relocation of units and bases from Iraq to Kuwait.

Confidential

Automate Desktop Processing Engineer

Responsibilities:

• Install, configure, and maintain DOD-approved communications software on government computers and configure the network to allow proper user access.
• Responsible for both classified and unclassified computer system stability through the use of DOD-approved, Government-furnished operating systems and software.
• Join client computers to Windows XP, Iraq domain
• Baseline and ghost wipe Windows XP machines used one main server to push Ghost case image
• Install other software as required by the customer
• Configure local PC connections to network printers
• Serves as liaison within the organization for information systems problem management.
• Receives and logs work request using some applications such as Remedy, Facit, or related applications that is approved by the local DOIM.
• Add users to the network create user accounts, CaC logons, reset passwords, exchange, active directory, and have a basic understanding of maintenance allocation charts (MAC) and internet protocol (IP) addresses.

Confidential, Houston, TX

Responsibilities:

• Handle administration of user authorization details (‘proof’, e.g. an e-mail detailing who has authorized what, to whom and when, including an account code for billing if required)
• Secure handling of the DRA tool software and assignments
• Understanding of the groups in use by the OU
• Creation and maintenance of shared or project file area as directed by OU GI-D Focal Point
• Set owners of functional accounts
• Creation and owner management of distribution list
• Provide computer details from DRA if requested (location, billing details, s, etc)
• Initiate request for High Availability Printer services (duplicate print queue)
• Handle hardware and service procurement requests through Request Center tool
• Maintain a record of what has been ordered by whom and authorized by whom (for reporting and verification purposes whenever required)
• Execute tasks related to Asset Refresh including liaison with the OU GI-D Management Focal Point and GI-D Billing Focal Point.
• Handle Defective on Arrival (DOA) components according to procedure. DOA time frame vary by type of equipment .

Confidential, Houston, TX

Helpdesk Analyst

Responsibilities:

• Responsible for providing tier I support for Confidential, one of the largest nation leaders for transportation in North America.
• Daily interaction consisted of fielding more than 25 customer’s phone calls and email responses.
• Troubleshoot users Microsoft office suites on all Windows PC’s platforms.
• Assist users with their Confidential transportation applications and blackberry issues, along with applications through Citrix and terminal server.
• Also was the tier I support of SAP DocuSphere which interface ERP, ECC, and warehouse relations which relates to Confidential business documents to transactions within SAP, providing a powerful interface between SAP, Content Manager, and DocuSphere Workflow Accounts payable and ERP.
• Assist users with finding missing orders on orders and invoices. Work with Master Data, Transactional data, and transaction codes.
• Manage user’s accounts utilizing Active Directory and other web interfaces.
• MS Office 2000, 2003, 2007(Operating system/ suites)
• Service Now(Ticketing System)
• OWA(Outlook Web Access)
• Net Meeting (Remote Desktop Sharing)
• Varies Confidential applications (First Invoice, Web Fleet, Data Stream, Citrix Web interface, SAP, & JDE Ebranch
• SAP: logon, Interface options for users, help with navigation, help with transaction codes. Directing users on inputting, select, and entering, values, in data fields.

Confidential, Houston, TX

IT Specialist

Responsibilities:

• Performed full-scale enterprise workstation integration from Confidential.
• Responsible for transitioning system peripherals to include pin pads, check scanners, and teller devices.
• Troubleshot network connectivity from pc’s and resolved hardware/software problems that allow proper desktop functionality for the new branch.
• Hardware device Installs.
• Ghost pc.
• Troubleshot hardware issues.

Confidential, Houston, TX

Helpdesk Technical Analyst

Responsibilities:

• Responsible for providing tier II remote desktop support for all Shell end-users globally, via phone and email support.
• Solely interacted with 30+ customers daily to resolved desktop support inconsistencies.
• Assistance users with connecting to the Shell network remotely using VPN connections.
• Troubleshot anomalies with Microsoft Office 2000, Microsoft Windows 2000, Smart Card configurations, Blackberries, remapping of network drives and network printers.
• Issues are logged through a data ticketing system (Apropos), to ensure timely resolution. SAP system sizing analysis for ECC 6, BW and other SAP NetWeaver environments in Business Warehouse which help navigate uses through the console and assist in troubleshooting integration issues.
• Managed Active Directory user accounts and permissions, along with other and Pc hardware peripherals.
• Smart Cards with Schlumberger (Card Readers)
• Mobile Office Business/ Mobile Office Private
• MS Office 2000(Operating system/ suites)
• PCAD (Process Control Access Domain)
• Oracle, mySAP, Citrix, Service Center, Blackberry, Visual Basic,
• Active Directory (HAT/ DRA)

Confidential, Houston, TX

Assistant/ Technical help

Responsibilities:

• Responsible for maintaining the accounting for the company, making phone calls and scheduling meetings and computer pick-ups.
• Responsible for all customer service; getting items back to the work place and back to customers.
• Also responsible for ghosting operating systems and configuration of workstations.
• Update hardware and small installations.
• Some web development skills and experience on first beginner websites, with modifying CTS temples in photo shop.
• Responsible for accounting
• Customer relations / pickups and returns
• Imaging hardware/ base lining computers
• Setting up the frame work of websites
• Making CAT 5 cables