IT Specialist Resume

SUMMARY:

I am a Cisco Certified Network Associate and a Network Engineer with vast experience in the field of networking, adept at managing multiple and diverse tasks simultaneously with definite abilities in leadership, planning, organizational decision - making and team building. I am also a strategy planner known for pioneering visionary new programs and processes aimed at fueling exceptional productivity while controlling cost.

TECHNICAL SKILLS:

Knowledge in SNMP, Router: Basic Configuration & monitoring of Cisco 2500, 2600, 1800

Platforms: Knowledge in Cisco IOS (11.x, 12.x)

Routing Protocols: Knowledge in RIP, IGRP, EIGRP, OSPF, HSRP, VRRP & GLBP

Infrastructure services: Basic knowledge in DHCP, DNS, SMTP, FTP, TFTP

LAN: technologies Well versed in understanding of Ethernet, Fast Ethernet, Gigabit Ethernet

Port: Channel, VLANS, VTP, STP, RSTP, 802.1Q, IP addressing and subnetting, Routing concepts

Knowledge in Windows: XP,7,10 & Linux, Windows Server 2008

Switches: Configuration and implementation of CISCO 3550, 2960

Configuration and assignment of IP: Addressing on CISCO 2800, 2600

WAN: technologies Frame Relay, ISDN, ATM, MPLS, leased lines & exposure to PPP

Knowledge in MS: Office, Hardware troubleshooting, Adobe Acrobat, MS Office 2010, MS Internet Explorer, Google Chrome, Nuance PDF, Basic customer support, back-up tape rotation

PROFESSIONAL EXPERIENCE:

IT Specialist

Confidential

Installation of ethernet cables for network connectivity
Subnetting and assignment of IP addresses on routers
Installation of computer Anti-Virus software
Troubleshooting of windows 8 and office 2013 for best use
Configuration of CISCO Routers and switches
Configuration of VLAN, VTP and layer 2 features on Cisco switches
Responsible for racking, stacking and cabling of Cisco Routers and Switches
Notify the appropriate supervisors and managers within both customer and vendor organizations in order to expedite problem resolution.
Provide customer support on version requirements and installation of Adobe and Java software
Maintain high customer service levels by effectively working with team members, other internal organizations, vendors, and customers
Install computer networks such as LAN AND WAN
Provide administrative support, network monitoring and consultation services for the network infrastructure systems
Ensure prompt and responsive problem tracking, analysis and resolution for all reported facility or equipment services outages.

Student Help Desk

Confidential

Provide technical support for students and academic staff in their daily tasks applications (word, power-point, excel and Access)
Assist students/staff troubleshooting printers, web browsing, and other network related issues
Document issues and resolutions in spreadsheet format
Assist with network registration and troubleshooting both wireless and wired network connections
Remove various types of malware from personal computers of students, faculty, and staff
Installation of new computer hardware such as monitors, printers, fax machines, Keyboards, and mice.
Assist students with common tools such as online learning software and email
Assist students, faculty and staff with software update such as Microsoft word, Nuance PDF, etc.

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