SUMMARY:

To obtain a challenging position in the field of Information Technology utilizing my skills and experience with the possibility for career advancement.

TECHNICAL KNOWLEDGE:

• Linux 2.6/2.4
• Windows 3.0 - Windows 7
• Linux (Red Hat, Debian, SuSE and Mandrake)
• Mac OS X (Hardware and Software)
• Familiar with Bash and HTML
• MS Visio
• Excellent hardware and software troubleshooting skills (diagnostics and coordinate repairs/service)
• Extensive knowledge of various network
• Monitoring Tool (Remedy and Solar Winds)
• Good MS Office skills including SharePoint
• Fluke Cate Cable tester (MicroScanner) & Fluke OptiFiber Network tester

• HP Proliant DL3xx G5 to G8
• HP Proliant DL5xx G5 to G8
• HP Proliant BL4xxc G1, G7, and G8
• HP Proliant c7000 Enclosures
• IBM x3000 X5 Series Servers
• IBM HS & HX Series Blades
• IBM BladeCenter Enclosures
• Switches 35xx, 37xx, 38xx, 45xx, 65xx, Nexus 9xxx, 7xxx, 6xxx, 5xxx, 2xxx & 1xxx series
• Routers Cisco ISR, ASR series

WORK EXPERIENCE:

Senior Systems Engineer

Confidential, Arlington, VA

Responsibilities:

• Performed technical planning, system integration, verification and validation, evaluates alternatives including cost and risk, supportability and analyses for total systems.
• Performed analyses at all levels of total system product to include concept, design, fabrication, test, installation, operation, maintenance and disposal.
• Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints.
• Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications.

Engineering Lab Technician

Confidential, Gaithersburg, MD

Responsibilities:

• Provide lab operations technician support for engineering modeling and simulation labs for a government program.
• Troubleshoot potential issues regarding equipment, hardware and software related to modeling and simulation systems for an Confidential system.
• General hardware installation, maintenance, mechanical aptitude and troubleshooting required.
• Experience with problem resolution tracking and support.
• Problem determination, provide factory support to the fielded sites in the areas of document processes and procedures where applicable
• Install Cat5e; Cat6, Multi mode and Single Mode Fiber cabling in test lab equipment

Senior Data Center Engineer

Confidential . Arlington, VA

Responsibilities:

• Ensuring proper standards are maintained for cabling, racking, power supplies, and ventilation.
• Augment current standards in a process oriented manner, recognize opportunities for improvement and independently work to get these changes in place.
• Managing and tracking data center layout and hardware assets using Visio or Excel or other asset management tools
• Ensuring proper rack management.
• Assists in monitoring access to data center, supply room and data center
• Manage and maintain crash carts and supplies stores
• Collaborate across technical teams and departments for assigned projects; drive continuous improvement in areas of assigned responsibility; mentor team members; deliver exemplary customer service; maintain thorough knowledge of technical operations and processes; maintain advanced knowledge of developments and techniques across IT.

IT Facilities Engineer

Confidential, Herndon, VA

Responsibilities:

• Implement standards, policies and guidelines for data center layout/design and environment management. Research issues with policies. Review existing standards to ensure accuracy.
• Provide Project Management or project support all facilities related projects involving changes to IT facilities and/or equipment installation/de - installation.
• Coordinate with other Infrastructure and Operations teams to ensure data center activities are implemented on schedule.
• Manufacture and install data center compliant cabling (Cat5e, Cat6, fiber)
• Manage and complete hardware installations including: shelves, power strips, rails, cable management, servers, and other equipment.
• Manage and complete hardware decommissions while update and maintain facilities connectivity diagrams and equipment elevations in Aperture and MS/Excel.
• Update and maintain asset (equipment) information in Aperture and Remedy.

Support Technician

Confidential, Rockville, MD

Responsibilities:

• Racking and Stacking new server equipment
• Perform immediate analysis of customer problems and directs the implementation of corrective action
• Record all incidents in a ticket tracking system
• Escalate ticket to appropriate personnel for customer problems that cannot be resolved quickly on the telephone
• Assist with wiping / surplusing IT equipment following written Standard Operating Procedures (SOPs)

Facilities Management Technician

Confidential, Rockville, MD

Responsibilities:

• Troubleshooting server hardware/Connectivity
• Compliance with Data Center redundancy requirements
• Escorting vendors
• Racking servers
• Installation of new server racks
• Ensuring patch cabling and cable management compliance
• Running copper and fiber cables
• Labeling all devices and cables per NRC standards
• Loading OS and troubleshooting server hardware/connectivity
• Performing de-commissioning functions
• Perform limited maintenance tasks on servers and PDU’s
• Provide on-site support of critical systems infrastructure equipment (ie: electrical switchgear, standby generators HVAC, and fire detection/suppression systems, CRAC systems and UPS & BMS systems
• Take daily readings on monitoring equipment
• Perform basic support concepts such as ticketing systems, root cause analysis and task prioritization

Data Center Engineer

Confidential, Gaithersburg, MD

Responsibilities:

• Assist with all aspects of Data Center work, including server, networking, and optical equipment installation
• Data center physical layer infrastructure design and installation, including specification of products, budget creation, and management of construction of network infrastructure cabling
• Participate in expansion or remediation planning for all Confidential data centers MDF’s, IDF’s
• Troubleshoot and test physical layer infrastructure using cable test equipment, interpret test results, and make recommendations for all data center physical layer infrastructure including but not limited to fiber optic, Cat5e/Cat6A copper cable, coaxial cable, dark fiber, Gigabit Ethernet carrier circuits
• Set standards of excellence for all data center operations
• Support various blade, server, and SAN systems
• Support network monitoring devices and taps
• Monitor environmental conditions of all data centers and make recommendations to resolve environmental issues
• Work on multiple projects and incidents with various priorities

Data Center Technician

Confidential, Chantilly, VA

Responsibilities:

• Hardware repair and replacement
• Compute rack installation
• Network and cable installation
• Provide 24/7 on call coverage on rotating schedule
• Assure security of facility and manage vendor access
• Monitoring site for capacity needs
• Manage work and priorities through ticketing system
• Manage parts inventory
• Participate in site level project work
• Cat5e; Cat6, Multi mode and Single Mode Fiber installs/laid the cabling with rack/stack equipment

Data Center Technician

Confidential . Ashburn, VA

Responsibilities:

• Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides problem resolutions.
• Maintains inventory and documentation of activity
• Escalates more complex issues to 2nd level.

Assets Management-Hardware Technician

Confidential, Rockville, MD

Responsibilities:

• Responsible for planning, tracking, controlling, analyzing and reporting of all hardware and software asset activities.
• Oversees maintenance of policies, standards, processes and systems at several Maryland sites.

Data Center Technician

Confidential, Reston, VA

Responsibilities:

• Diagnosed, troubleshoot and repaired tens of thousands of multi-core servers at data centers throughout the United States.
• Deployed large-scale networks using 10gig+ fiber technologies with thousands of ports.
• Completed turn-downs and turn-ups of clusters with tens of thousands of servers.
• Installed and assisted in the release and configuration of enterprise level routing, switching and dark fiber lighting networking devices.
• Manually installed, labeled or reconfigured multiple cable drops and runs: Ethernet, fiber optics, power cords, cross connect runs and rack cable management.
• Coordinated, followed-up on, close, and/or audit tickets and production affecting requests.
• Coordinated and lead a team of peers to meet project goals.
• Determined allocation of staffing resources for projects.
• Worked as a Customer Representative facing server deployments with outside customer’s issues.
• Documented issues and lessons learned as needed.
• Participated in 24/7 on-call rotations.
• Setup hot and cold probes in aisles to monitor server temperature.