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Systems Support Analyst / Sales Operations Analyst Resume

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Sunnyvale, CA

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OBJECTIVE:

Specialist, Analyst, Coordinator, Administrative Support or Office Manager utilizing my customer service expertise, organizational talents and excellent communication & analytical skills

SUMMARY:

  • Extensive experience providing administrative assistance and managing associated projects
  • Experienced in supporting groups and executives at various levels of management
  • Strong research, analytical, organizational, interpersonal and communication skills
  • Skilled in handling sensitive information/confidential matters
  • Committed to quality and customer service
  • Multi - task and detail oriented
  • Self-motivated, creative, resourceful and versatile
  • Ability to work independently and as an energetic team player
  • Greatly enjoy helping people succeed in their personal and professional goals
  • Routed resumes to managers and coordinated hiring process by scheduling interviews
  • Conducted initial interviews, handled follow-ups and participated in the negotiation process
  • Assisted with new-hire orientation
  • Docket scheduling and calendar management
  • Case file setup, maintenance and tracking
  • Typing speed 65+, transcription and data entry

COMPUTER SKILLS:

MS OFFICE: Word Excel PowerPoint Outlook Skype / Lync Visio Access

GOOGLE HOME & OFFICE APPS: Gmail Sheets Hangouts Drive Calendar

LOTUS SUITE: Lotus 1-2-3 Freelance Lotus Notes

INTERNET/WEB: Google Chrome Firefox Internet Explorer Safari Basic HTML

OTHER: Windows OS Mac OS Salesforce.com (SFDC) Omniscan JIRA Filemaker Oracle Informatica (MDM) Tableau Zuora Blue Jeans EventBoard Acrobat PeopleSoft SAP Novell GroupWise CMeeting Maker Act QuickBooks

PROFESSIONAL EXPERIENCE:

Systems Support Analyst / Sales Operations Analyst

Confidential, Sunnyvale, CA

Responsibilities:

  • Analyzed current and future contracts to ensure consistency and accuracy
  • Identified inconsistencies and performing updates to the data (data integrity)
  • Made recommendations on how the data validation process could be improved and/or accelerated
  • Increased expertise of Confidential 's Salesforce.com (SFDC) solution through day to day responsibilities

Data Quality Analyst

Confidential, Santa Clara, CA

Responsibilities:

  • Ensured data quality, data integrity of opportunities between Oracle and Salesforce (SFDC) to provide accurate forecasting
  • Worked closely with Sales organization to alleviate the inefficiencies and help streamline the process
  • Leverage tools such as Oracle, Tableau, Google, and Salesforce
  • Data integration of opportunities between Oracle and Salesforce
  • Data governance which included using Informatica MDM (Master Data Management) tool
  • Data validation, verification and online research of prospective and customer companies

Recruiting Assistant

Confidential, San Jose and Redwood City areas, CA

Responsibilities:

  • Intermittent offsite support on several recruitment campaigns, including:
  • Coordinating and managing of posting job openings online; candidate sourcing and scheduling
  • Tools used were Microsoft Office including Word and Excel, plus, Internet browsers for research and posting

Data Entry Specialist / Analyst

Confidential, Fremont, CA

Responsibilities:

  • Salesforce.com (SFDC) and Excel reports data entry, sorting, cross - referencing, etc., formatted for exporting to Salesforce
  • Data validation and online research address checking of customer companies for Sales Operations and support

Data Entry Specialist

Confidential, Palo Alto, CA

Responsibilities:

  • Worked with team on projects scanning and analyzing software code for content origination to ensure compliance with open source licenses, commercial licenses, and standards.
  • Used a variety of software tools (such as JIRA and Omniscan), reviewed and annotated code according to Confidential defined guidelines.
  • Mainly annotated software code, balancing high accuracy with speed
  • Performed initial analysis, report processing, data
  • Validation, managed assignments in a ticket tracking system, and simple research tasks Identified and escalated issues (documented them on Excel) requiring clarification in terms of general annotation guidelines or specific guidance for a particular task

Information and Data Entry Specialist

Confidential, San Jose, CA

Responsibilities:

  • Online research
  • Sales, Marketing and product, services support
  • Manual data scrubbing for duplicates within the Salesforce CRM
  • Entered to Excel and exported sales leads and inquiry contact info to Salesforce.com (SFDC)
  • Salesforce end - user support assistance
  • Assisted in data migration from Filemaker to Salesforce

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