SUMMARY:

Systems administration / Project management / Operations supportSeasoned IT professional seeks challenging and expansive position with limitless growth potential.

TECHNICAL EXPERTISE:

• Microsoft Windows 2012/2008
• Netapp 7Mode and Cluster Mode
• VMware ESX and VCenterMicrosoft Hyper - V, Citrix Xenapp, AS/400, Linux, Unix
• Windows 10/8/7/XP, Linux, Unix, MAC OS
• Microsoft Exchange 2010
• Blackberry Enterprise Server
• Lotus Notes Domino Server
• Microsoft Outlook 2016-2010, OWAOutlook Anywhere, ActiveSync, Lotus Notes, Qmail, Sendmail, Eudora, Thunderbird
• TRAPS, Proofpoint, McAfee Mxlogic
• Confidential Messagelabs, Kaspersky Enterprise Antivirus, McAfee VirusScan and ePo
• Trend Micro ServerProtect and Officescan
• Confidential Corporate AntiVirus
• Confidential Mail Security for Exchange
• Active Directory security utilizing Group Policy and Best practices in patch management
• Folder and share level security (AGDLP)
• Palo Alto Networks Intrusion Detection, Nagios/OpsView, Firewall packet filtering and port blocking, Encryption/Certificates, SurfControl Webfilter, Solarwinds, Sitescope, BigBrother, MobileIron MDM
• Layer 2 switch configuration, Active directory, Terminal Server/RDP, DNS, DHCP, IIS, FTP, HTTP/HTTPS, SMTP, MAPI,POP3, VPN, TCP/IP, Citrix, WSUS, DFS
• Confidential Netbackup Appliance and Software
• Simpana Commvault, Veritas Backup Exec
• Legato Networker
• Group Policy, Powershell, Exchange Management Shell, Windows Shell Scripting, WMI, Windows AIK, Quest tools, Ghost, Microsoft Office Professional, Sharepoint, Visio, Project, Crystal Reports, MS SQL Server, SAP, Remedy
• Dell PowerEdge Servers, Netapp Storage
• Palo Alto Networks 5020 and 5050, Cisco Switches, Brocade Switches, Juniper Firewalls, Wireless APs and Controllers, Dell, HP, and Lenovo desktops and, laptops, RAID, SATA, SAS, Quantum Tape Libraries, Smartphones
• Cisco Call Manager and Unity, Cisco Softphone/Jabber, Cisco Webex Meeting Center Admin, Microsoft Netmeeting
• SOX
• Well written thorough documentation
• Seasoned tech with people skills
• Excellent communicator
• Trade show experience
• Netapp HQ and Datacenter Upgrade
• Confidential Netbackup Appliance
• Vmware ESX 5.5 and VCenter 5.5 Upgrade
• SharePoint 2010 migration w/ SQL backend
• Confidential Enterprise Vault 11 w/SQL backend
• Exchange 2010 Migration, Post-acquisition site migration/integration, Brocade and Cisco Switch refresh, Cisco Call Manager and Unity, AD implementation and migration

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior System Administrator/Project lead

Responsibilities:

• Primary/Lead Systems Administrator, responsible for company-wide IT infrastructure, spanning US and Europe
• Work closely with Sr. Directory of Global IT Operations, CIO and Project Managers, driving Enterprise-wise projects
• Design, implementation and management of Windows Server 2008-2012 multi-domain AD forest
• Design, implementation and management of Microsoft Exchange 2010 email environment. (2 Server DAG)
• Design, implementation and management of SAN (Netapp) storage environment (220TB Total)
• Design, implementation and management VMware Vcenter ESX environment (20 ESX Hosts)
• Design, implementation and management of Confidential Netbackup Environment (2 Appliances + 1 library)
• Design, implementation and management of Sharepoint Farms w/SQL Backend
• Design, implementation and management Confidential Enterprise Vault (Email archiving/indexing) (SQL backend)
• Design, implementation and management of Windows Terminal Services
• Microsoft SQL Server Administration
• Linux System Administration of Servers and appliances
• Lead on AD and Exchange integration during company acquisitions
• Administration of Palo Alto Networks IDS system, Juniper Firewalls, Cisco Switches and Big IP load balancers
• Management of Cisco Call Manager (Telephone System) and Unity (Voicemail)
• Project manager/lead of many enterprise-wide application and hardware implementations
• Automate processes using Powershell, Exchange Management Shell, windows shell scripts and Linux Bash scripts.
• Responsible for SSL Certificates, Windows patch management and network equipment updates/patches
• Aerohive Wireless Administration
• MobileIron MDM Administration
• Management of Citrix Xenapp environment
• Support data life cycle management, software upgrades, and PC upgrades/disposition
• Communicate technical information to both technical and nontechnical personnel
• Document procedures and assist in other IT level projects
• Assist Service Desk team with tickets and escalations
• Responsible for telephone and Internet circuit problem resolution
• SOX documentation and reporting.
• Vendor management, ordering, etc.

Confidential, Fremont, CA

Network and Systems Engineer / Sys Admin

Responsibilities:

• Sole IT support for 200+ users and 350+ workstations, spanning multiple international sites
• Member of Global Messaging team, responsible for supporting the continuity of email communication
• Member of Global Migration team, responsible for AD and Exchange site migrations / integration
• Manage 30 Host VMwaer vCenter (Fremont) and 10 host VMware ESX system (Auburn)
• Project manager, responsible for wide-spread / enterprise level initiatives
• Active Directory management, including Group Policy, software distribution, and security
• Brocade Switch Stack and Wireless Management
• Backup/Recovery utilizing Veritas Backup Exec, Simpana Commvault, and Dell Powervault tape drives
• Antivirus and Malware management using Trend Micro OfficeScan and third party malware utilities
• Microsoft WSUS server and workstation patch management
• Microsoft Exchange 2010 administration of local, remote and cloud-based environments
• Global Confidential Messagelabs Administration (SPAM and Antivirus)
• Blackberry Enterprise Server Administration, including BB setup and troubleshooting
• Microsoft Activesync, including setup and troubleshooting of iPhones and iPads
• SSL Certificate management
• Checkpoint Endpoint VPN client administration and troubleshooting
• Windows 8 / 7 / XP end user support and administration
• System imaging using Windows AIK
• VPN, Internet and telephone circuit management
• Responsible for all IT purchases and vendor price negotiation
• Security/Badge system Administration
• Asset management and tracking
• Resolve high volume of SLA-driven tickets within OTRS Ticketing System
• Drive problem resolution with internationally dispersed teams
• Automate processes using shell scripts, powershell, and exchange management shell
• New Hire setup, orientation, training, and user terminations
• Excellent written and verbal communication, including documentation
• Creative problem solver

Confidential, Alameda , CA

Regional Systems Administrator

Responsibilities:

• Active Directory systems administrator utilizing group policy and windows security best practices
• 24/7 support of high availability servers and network equipment (including T1 circuits and wireless APs)
• Primary point of contact for 18 San Francisco Bay Area regional stores running Citrix-based POS system
• Responsible for maintaining the region's hardware and software inventory to ensure the proper tracking, reporting and compliance of all company servers, desktop, laptops and their associated peripherals.
• Work closely with local and national teams to ensure highest quality of service to employees and customers
• Hardware and software support of Dell servers, workstations and laptops
• Cisco Unified Communication VoIP telephone system management
• Manage backups/restores using Confidential BackupExec v.12
• Project manager of Windows 7 / Office 2007 upgrade project
• Assisted regional IT group with Citrix Xenapp 6 server farm upgrade
• Automated countless processes using windows shell scripts
• Implemented system imaging process

Confidential, Fairfield , CA

Systems/Network Administrator, Project Manager

Responsibilities:

• Sole IT support for 30 person privately held SaaS provider
• 24/7 support of high availability Windows and Linux servers (onsite and as well as New Jersey Co-lo)
• Server, workstation and network management
• VMware ESXI Implementation
• Cisco UC560 VoIP router and telephone system implementation and management
• Active Directory implementation and performance tuning
• Qmail Email server installation and administration, including SpamAssasin and Clamav
• Kaspersky enterprise-wide Antivirus management
• Windows 7 and Office 2007 migration
• SalesForce.com/QuickBooks integration
• In-house and remote user support
• Implemented industry standard best practices

Confidential, Walnut Creek , CA

Systems Administrator/Project lead

Responsibilities:

• Project lead of Americas Active Directory implementation and migration
• Project lead of Palo Alto to Walnut Creek user and computer migration/integration
• Project lead of migration from Cisco VPN to Confidential & Confidential Global Network Client
• Americas Active Directory Subject Matter Export
• Global teams: Active Directory Architecture, PC-Security (Antivirus, WSUS), and Remote Access (VPN)
• Global Group Policy design for “look and feel”, security, printer and application deployment
• Maintain advanced standards as defined through projects, procedures and policy (include change control).
• Development of standard UAT testing templates, pilot and implementation.
• Systems Administrator of Walnut Creek and Palo Alto Windows 2003 AD DCs and resources servers (including many legacy Windows NT and 2000 servers)
• Sun Solaris and AIX administration (file shares, sendmail, pop)
• Hardware support of Dell and IBM servers, Laptops and Workstations
• “Follow the sun” support model utilizing SAP eAct ticketing system
• Global Enterprise Operations support of 3500+ person user base, including vast sales and support teams
• Extensive* remote user support utilizing Microsoft Netmeeting, Webex, and Remote Desktop
• In-house support of business departments, production/manufacturing, and laboratories
• Software support of Microsoft product suites, Oracle Corptime, and SAP, IXOS and proprietary apps
• 60/40 ratio of Systems Admin-Project work and end user/operations support
• McAfee VirusScan and ePo management,
• Maintained Confidential Ghost images of standard hardware (in conjunction with Windows Deployment Kit)
• Network troubleshooting (Cisco switches, cabling, cross connects), light scripting (vbscript, shell), vmware
• Tier 2 and 3 Support for regional help desk
• Superior communicator with great people skills
• Can-do attitude and passion for what I do

Confidential, Oakland , CA

Senior, Information Technology Field Services

Responsibilities:

• Enterprise Operations support of 5000+ users and computers in time sensitive/SLA driven metrics
• Project lead: eServer/Site Server implementation, NT Server Migration, T2E tech refresh,
• End of Life (N-2), KASIS, VMM, OSCR/SHP, Garfield Center thin client product evaluation, East Bay Active Directory OU Clean up/lock down
• Local administrator of 30 Windows NT/2000/2003 East Bay Active Directory OU
• Lotus Notes (Satellite) Administrator
• Manage backups/restores using Veritas BackupExec v8 and v10
• Resolve Incident (8 bus. Hr SLA) and Service Request (5-10 bus. Days SLA) tickets by phone, Tivoli and in person (including escalations from Associate, Intermediate and Senior team members).
• Coordinate with the many national groups of KP-IT when required to resolve complex problems, taking the extra step to bridge the gap, as apposed to passing the buck.
• Identify high level LAN/WAN problems and take corrective action Confidential the service area level.
• New hire coach and mentor to senior, intermediate and associate level techs.
• Provide training and documentation regarding setup, problem resolution and best practices.
• Streamlined Daily Check of systems recognized as the standard to be followed by ITFS in East Bay.
• Automate processes using VBSCRIPT and shell scripting.

Confidential, Alameda, CA

Systems Administrator/Deployment Engineer

Responsibilities:

• 24/7 On call rotation for production web sites and EDI/XML integration
• Systems Administrator of Microsoft Windows 2000/2003 Active Directory mixed mode forest
• 70 Windows 2000/2003 servers providing services to production IIS web servers, SQL and EDI
• Responsible for the day-to-day management, troubleshooting and performance tuning of servers
• Implemented company-wide patching and system updates utilizing Microsoft SUS
• Responsible for deploying programming bug fixes to production web servers
• Biweekly and quarterly code (Java) deployment to production site
• Planning, setup and deployment of DELL servers into production infrastructure
• Sitescope 7.9 administrator for production processing
• VBSCRIPT and Windows shell scripting

Confidential, San Francisco, CA

Network Server Administrator

Responsibilities:

• 24/7 Primary Server Administrator of Microsoft Windows 2003 Active Directory forest
• 80 Windows 2003 servers providing services to 39 locations and roughly 300+ end user workstations
• Responsible for day-to-day management, troubleshooting and performance tuning of servers
• Manage company-wide Windows patching and system updates utilizing three Microsoft SUS servers
• Group Policy modeling, troubleshooting and implementation.
• Folder and share level security management using AGDLP.
• Manage Exchange 2003 multiple server infrastructure
• Implemented Microsoft Terminal Server and Remote Desktop Protocol on servers and workstations
• Project lead of Windows 2003 branch server roll out
• Responsible for company-wide virus protection using Trend Micro ServerProtect and OfficeScan
• Data backup and recovery using Veritas Backup Exec v9.1 and custom batch files
• Hardware setup, troubleshooting and upgrades
• Documentation outlining daily procedures, specific system and software setup steps and DR.
• Microsoft Office Professional 2003, Visio, FaxMaker Pro
• Occasional helpdesk escalations.
• Left within short period due to injury (not work related)

Confidential, Novato, CA

Systems Administrator

Responsibilities:

• Project lead of Windows 2003/ADS migration, Exchange 2003 migration and Windows XP Pro migration
• 24/7 Primary System Administrator of multi-domain Microsoft Windows 2003 Active Directory forest
• 38 Windows NT/2000/2003 servers providing services to 57 stores across the United States
• Exchange 2003 admin in charge of all aspects of corporate e-mail server
• Responsible for virus and spam protection using Confidential Antivirus and Mail Security for Exchange
• Tier two support of 250 Windows 2000/XP workstations and 30 Macintosh (OS 9-OS X) workstations
• Microsoft Office Professional 97-2003 / Citrix Metaframe / AS400 Island Pacific
• Data backup and recovery using Legato Networker 7.1
• Administration of Mitel SX-2000 PBX, Avaya Octel Voicemail and RemoteAbility Conference Server
• Streamlined desktop refreshment using of Confidential Ghost

Confidential, Pacheco, CA

IT Manager/Systems Administrator

Responsibilities:

• Windows NT/2000/XP LAN using Active Directory and NT domain technology
• Security: LAN (groups and policies) and WAN (port filtering and network address translation)
• Implemented disaster recovery measures utilizing Veritas BackupExec
• Built, configured and upgraded servers, workstations and laptops
• Microsoft Office Professional, Crystal Reports, MAS 200, Norton Antivirus, Ghost, Visio, PcAnywhere
• Administration of NEC Electra and Mitell SX2000 Telephone System and PBX
• Implemented and maintained Cybercash ICVerify E-commerce system
• Established and frequently updated Standard Operating Procedures manual
• EDI: Deployed and managed Peregrine/Kissinger/Mas200 EDI integrated system, increasing Confidential Products revenue dramatically.
• Help desk escalations, employee training and support