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Lead System Administrator / Data Center Ops Resume

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Philadelphia, PA

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SUMMARY:

Goal - oriented and collaborative IT professional with experience applying hardware and software design, installation, administration, and configuration to support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and non-technical audiences. Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments.PROFESSIONAL EXPERIENCE

Lead System Administrator / Data Center Ops

Confidential, Philadelphia, PA

  • Manages a team of 3 system administrators
  • Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs
  • Builds, configures, and installs servers and switches to be used globally throughout the company
  • Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
  • Works with technicians from various engineering disciplines to troubleshoot complex system-level issues
  • Troubleshoots LAN and WAN connections globally

IT InfRastructure / Desktop Support Specialist

Confidential, Philadelphia, PA

  • Serviced over 500 users across 8 different organizations
  • Administrator of VMware vSphere install/support/backup
  • Install, patch, and manage Windows Servers
  • Daily monitoring of server health
  • Configure and set up phone systems via Cisco Call Manager
  • Manage technical setup for conventions, conferences, and events
  • Purchaser for all technical needs
  • Setup A/V for conference and large-scale meeting setups
  • Configured and troubleshoot network printers
  • Documented software installation and inventory of equipment
  • IT ticketing system management using BMC Footprints
  • Configured iPhone/iPad/Android mobile devices
  • Participated in a 24/7 on call response team
  • Managed and created user accounts in Active Directory and Exchange

Internship Coordinator

Confidential . Philadelphia, PA

  • Supervised a job development team consisting of 3 personnel
  • Effectively marketed and represented a program, its clients, and services to employers
  • Planned and made presentations to small groups including potential employers, business representatives, community leaders, and program participants
  • Assessed the interests and aptitudes of over 2000 job seekers to effectively match and market them to prospective employers

Team Trainer

Confidential, Philadelphia, PA

  • Team Member of the Month: November 2007
  • Delivered excellent customer service in person as well as over the phone
  • Exceeded sales targets while demonstrating a solid customer focus
  • Developed and mentored new staff to satisfy customer service requirements

Senior Sales Associate

Confidential, Philadelphia, PA

  • Top performer in the district every month during employment period
  • Managed other employees and assisted customers in response to their concerns, questions, or complaints
  • Regulated store inventory to insure in demand products where always in stock

it technician

Confidential, Philadelphia, PA

  • Troubleshooting and repairing computers for schools throughout the district
  • Training staff and orienting them on how to use computer hardware and software systems

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