Help Desk Technician Resume Bethesda, Maryland - Hire IT People

SUMMARY:

Experienced IT Technician with an elaborative background in customer service. Looking to obtain a help desk technician position in a fast - paced organization where troubleshooting and multitasking skills will be utilized for the advancement of the company.

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, Maryland

Help Desk Technician

Assisted 55+ employee organization migrate user and server infrastructure environment to new office space.
Disassembled user monitors, telecommunications equipment, and workstations and assembled them in new office location. Making it easier for transition of office space for users.
Assembled four executive conference rooms in new office space - T.V., Webcam system, computers, and phished wiring.
Migrated infrastructure environment comprised of multiple VMware server, three storage devices, and various network switches.
Disassembled server and network racks from existing office space.
Conducted detailed port mapping of 200+ office space ethernet cables for data and VoIP traceability.
Developed asset audit strategy and conducted against 400+ IT hardware assets assigned to office and remote employees.
Conducted utilization audit against Exchange 2010 environment in preparation for Exchange 2016 upgrade.
Conducted software utilization audit against Office 365 and Adobe software subscription services.
Conducted utilization audit against telecommunication environment.
Troubleshot printer issues with - Dell HP LaserJet Pro, Cannon color ImageCLASS, Brother TN-331, and HP Laser Jet 2
Troubleshot software issues with domain joined Windows 10 machines.
Troubleshot hardware issues with various model laptops, monitors, and conference room equipment.
Configured and utilized ManageEngine ServiceDesk Plus ticket and asset management system.
Spearheaded hardware revival program to identify reusable computing devices to aid in cost-containment efforts.

Confidential

Summer Fellow IT Department Intern Summer

Assisted 100+ employee organization in company expansion of new building
Imaged employee computers for Windows OS upgrades
Utilized ZenDesk ticketing systems to manage incoming tickets
Developed inventory system of student laptops
Troubleshoot hardware issues with Dell Laptops
Configured Microsoft software applications for Office 365

Confidential

Front End Associate

Communicated politely and effectively with customers
Informed customers of policies that include: protection plans, return policies on items
Troubleshoot POS systems hardware issues

Confidential, Virginia

Intern

Installation of new employee monitors at work stations
Configured conference room for meetings with remote users and non-local offices
Onboarding of laptops with software applications

TECHNICAL SKILLS

Proficient in Word, Excel, Outlook, PowerPoint, and Office 365
Configuring Laptops
Proficient in Mac OS
Proficient in Windows OS (Vista, 7,8,10)
LCD disassembly and assembly of mobile phones

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Help Desk Technician Resume

Bethesda, MarylanD

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