SUMMARY:

• Highly motivated and self - directed; able to work independently and as a part of the team to achieve organizational goals. Friendly and respectable communication style. Able to manage many projects at one time.
• Technical Support 24/7/365
• WANs, LANs & WLANs
• Various Applications
• Network Administration
• Team Building - Leadership, Troubleshooting & Problem Solving
• Cisco Hardware/IOS
• Monitoring Tools - Solarwinds/Netcool/HP Service Manager
• Various Routing Protocols (RIP, OSPF, EIGRP, IS-IS & BGP)

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

• Monitored all Network devices via Solarwinds
• Handled all escalated trouble tickets (Lvl 3) - via SericeNow
• Managed Change Requests / Tasks, etc., via ServiceNow
• Managed all new site activations.
• Configured all 891 routers for each site
• Documented and published new Network Diagrams
• Managed all RMA’s

Confidential

Network Engineer

• Team Lead / SME - Confidential Account
• Provided Lvl 2 support for the following devices:
• HP 5930’s and HP 2920’s
• Aruba Access Point’s - 275’s and 325’s
• Thorough troubleshooting of all networking components; including switches, access points, as well as all LAN/WLAN/ issues.
• Thorough troubleshooting of complex issues, via remote tools relating to installation, configuration and functional / technical support of software systems.
• IMC - Management tool
• AMP - Aruba Wireless Controller GUI
• Telnet / SSH
• Install and coordinate repairs
• Work with other IT Vendors tech support organizations to perform root cause
• Develop and document technical process and procedures, including installation / testing / troubleshooting of hardware and software.

Confidential

EOC Analyst 1

• Monitored systems and reacted to system alerts according to established processes.
• Provided central contact point for remote ATG Business Units, documenting, and dispatching issues to appropriate personnel.
• Tracked and prioritized issues to ensure incidents are handed off during shift turnover.
• Handled and maintained a time-line of all Sev1's and Sev2's, bridges.
• Responsible for escalating issues to other support tiers, within the checklist/Run Book/Instructions within the alert.
• Executed documented engineering tasks such as pushing firewall rules.
• Restarted services and servers.
• Moved network traffic nightly via Akamai, Proteus and Powershell from one Co-location to another.

Confidential - Norcross, GA

Network Engineer

• Performed new network solutions for K&G, Jos. A Bank & The Men's Warehouse
• Configured, tested, installed, documented and performed troubleshooting on customer’s network solutions.
• Local and remote configuration of WAN and security devices, and remote installation of WAN equipment including routers, switches, modems and WAN acceleration equipment from various vendors: Predominantly Cisco.
• Performed local and/or remote configuration of WAN equipment and wireless infrastructures (access points)
• Monitored all Network devices using Solarwinds.
• Performed coordination, guidance and phone support for field technicians who were on-site performing the hands-on work (e.g. wiring, racking, equipment relocation, etc.)
• Performed Multi-site installations daily and sometimes simultaneously.

Confidential - Norcross, GA

NOC Associate

• Monitored all sites, switches & routers using the monitoring tool - Solarwinds.
• Helped manage the IS-IS infrastructure as well as the BGP peerings with customers and partner ISP's.
• Implemented managed and troubleshot DOCSIS and Catalyst switches.
• Worked on numerous circuit turn-ups within our POP's.
• Took all incoming incident calls. Performed the initial troubleshooting to determine whether a dispatch to the site was required. Worked in conjunction with the techs in order to normalize the downstream/upstream signal to noise (SNR) ratio for customer modems.
• Troubleshot commercial and residential wireless issues.
• I have experience with CMTS's and Voice Gateways.

Confidential - Smyrna GA

Associate Systems Specialist

• Proactively monitored all network devices and processes to ensure quick response to new issues and meets SLAs. Proficient in Solarwinds and Netcool monitoring systems. Solarwinds was predominately used within Confidential to monitor all remote sites and Data Centers.
• Thorough troubleshooting of all networking components; including switches, routers, access points, wireless controllers, as well as all LAN/WLAN/WAN issues.
• Documented all incidents in an enterprise ticketing system with great detail and accuracy. Proficient in
• HP Service Manager and Clarify.
• Answered all inbound calls from customers and vendors with an emphasis on great customer service.
• Strove to meet MTTR and various other stats with minimal escalations.
• Regularly supported existing systems to ensure operational stability for user groups.
• Provided customer support by answering end-user questions and maintaining a presence at a NOC customer point of contact.

Confidential - Bonita Springs, FL

Network Administrator/Asset Control Specialist

• The scope of my position included answering customer phone calls, opening trouble tickets resolving/routing/escalating the tickets as required.
• Installing and maintaining Cisco routers and switches, within the campus.
• Troubleshooting routing issues for RIP, OSPF and EIGRP.
• Worked with monitoring tools “What's Up Gold and Solarwinds” on a daily basis.
• The position responsibilities also included managing the Information Technology Assets for the campus.
• Knowledgeable in the subjects of TCP/IP, including IP subnetting and addressing.
• Maintained a database of company Assets for tracking inventory, disposals and new orders.
• Exceptional trouble shooting and problem solving abilities developed.
• Research and Investigative Work:
• Asset Disposals, streamlining Asset purchases for IT.
• Data Center expansion project.