SUMMARY:

IT Specialist with over 8+ years of experience in networking, hardware and software support, system administration, and project management. Highly familiar with a wide variety of security, engineering, networking, and operating system software. Bilingual Spanish and English with a High level of interpersonal skills, a high drive and ambition towards success.

TECHNICAL SKILLS:

SECURITY: Risk Management Framework (RMF), eMASS, NIST Risk Management Framework, ESET management, Business Continuity Planning, Disaster Recovery Planning, Information Assurance, Technical writing of Information Security Policies, Network Security, BluCoat Firewalls, Proxy Servers, Honey Nets, Sandbox environments, Active Directory/LDAP and group policies

DEVELPOMENT: Project Management, Testing, Quality Assurance, Application Support, .NET Framework, C#, SQL database

NETWORKING: Linux Command Line, Unix Command line, Wireshark/TCPView packet analysis, DHCP server, DNS servers, Exchange server, Security, SolarWinds, VMware, vCenter, ESXi hosts, Putty, PowerShell, Cisco IOS to include Cisco Routers and Switches, Dell SonicWALL Firewalls, Storage, NetApp RAID configurations, Enterprise Server Environments, Ruckus Unleased, Meraki Dashboard

OPERATING SYSTEMS: Windows XP, Vista, 7, 8, 10; Windows Server 2008, 2012, 2016; Linux including Ubuntu and Mint, CentOS/Red Hat, Kali; Unix OS, Mobile (IOS, Android, Windows)

PROFESSIONAL EXPERIENCE:

Confidential, OK

Cyber Security Engineer

Responsibilities:

• Installs, configures, supports and maintains windows servers and other computer systems
• Works with Cyber Security engineering tools like AlienVault, Tenable, Tanium and Symantec all deployed in cloud instances
• Experience with ACAS and eMASS
• Works with Microsoft OS Servers 2008 R2, 2012 R2, and 2016. Redhat/CentOS,
• Establishes, controls and secures network at the given location.
• Assesses organization infrastructure to determine vulnerabilities in hardware and software
• Ensures adherence to FISMA & NIST Risk Management Framework.
• Organizes squadron with Videos, Pictures and PowerPoint Slides.
• Demonstrates knowledge of DNS, and VPN Technology
• Responds to service outages and interruptions to network operations
• Demonstrates experience with Linux and Microsoft OS and Microsoft VM pertaining to Installation, configuration, maintenance and administration
• Supervises and operates information technology and telecommunications resources
• Uses remedy ticketing system to track and resolve requests
• Administers server - based networked systems, distributed applications, network storage, messaging, and application monitoring
• Demonstrates experience with cloud security
• Demonstrates experience with systems designs and architecture
• Establishes network protocols, access, workflow, performance and configuration.
• Protects clients, networks, systems and databases from unauthorized activity
• Identifies potential threats and manage resolution of security violations and provides in-depth cyber security analysis
• Hunts for Threats and responds to incidents, threats and vulnerabilities
• Enforces federal, DoD and Air Force security policies and directives
• Makes recommendations to improve security based on current and emerging threats
• Maintenance of Networks, Hardware and Software and cloud environments
• Supervised, installed, operated and performed unit level maintenance on multi-function cloud user information processing systems and devices.
• Responsible for account management.
• Deployed and configured firewalls using Standard Operating Procedures.
• Ensured physical security of hardware equipment.
• Provided System Administration Services.
• Established network and network specifications
• Analyzed network workflow, access
• Secured Network Access and was responsible for troubleshooting the network.
• Installed and Tested Network Security Programs.
• Tested programs to ensure installed security programs minimized network vulnerability.
• Demonstrated experience with PowerShell, Python
• Experience with Wireshark and TCP dump

Confidential, Tulsa, Oklahoma

Technician / Windows System Admin/ Network Engineer

Responsibilities:

• Used ConnectWise to track tickets and issues
• Provided PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
• Displayed exceptional people skills and maintained calm demeanor during every phone call.
• Diagnosed, troubleshot and resolved a range of software, hardware and connectivity issues.
• Excelled in asking probing questions and researching, analyzing and rectifying problems.
• Set up secure Wi-Fi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.
• Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management.
• Escalated issues to the proper resource when necessary and followed up on any escalated issues, all within a timely manner.
• Responsible for assisting our Network team with monitoring the Windows 2008 R2, 2012, and 2016 Servers as well as thousands of workstations and monitoring equipment.
• Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.
• Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance specifically, TeamViewer, TightVNC, and Screen Connect.
• Configured Firewalls and workstations for a client wide migration to VPN vs Remote Desktop Protocol keeping with industry security best practices.
• Accountable for and trusted with a company business credit card with no credit limit.

Confidential, Tulsa, Ok

NOC Engineer/ Linux System Administrator

Responsibilities:

• Maintained one of the Largest Content Delivery Networks (CDN) in the world with over 40,000 Linux servers utilizing Red Hat/Cent OS.
• Worked Overnight shift with little to no supervision
• Sole maintainer and monitor of an international NOC board during shift
• Performed remote maintenance on servers
• Unmounted and remounted disks as needed through Unix command line
• Worked with field Tech’s to complete repairs as needed
• Maintained high morale in an isolated environment

Confidential, Tulsa, Ok

Information Security/Project Manager/QA/Testing/Application Support/IT Support

Responsibilities:

• Originally a 6-month contract but was extended an additional 6 month for performance
• Created Information Security Policies effectively from scratch
• QA/Tester in .Net environment
• Network Operations Specialist
• IT Project Management in an Agile Development environment managing multiple projects at a time
• System Analyst
• Effective in dealing with client relationships within a development environment
• IT Support Lead
• Stepped through code with developers to find bugs and fixes
• Self-taught C# on the job through learnvisualstudio.net and other online resources
• Sought out mentors who develop in the .Net framework to learn strategies on clean coding
• Performed SQL queries advancing the software development life cycle
• Created Stored Procedures with SQL Database for development team
• Worked with Lead Developer in designing a database in SQL
• Developed disaster recovery plan in preparation for SOC audit
• Set up and implemented an Enterprise Server environment
• Proficient in building Windows Machines/Servers for a development environment
• Attended networking events and seminars while representing Reliant

Confidential, Tulsa, Ok

Technical Support and Sales

Responsibilities:

• Handled technical troubleshooting for mobile platforms (IOS/Android/Windows)
• Provided Product Support to a 4.7 million customer base
• Engaged Customers with an upbeat and positive attitude daily
• Consistently exceeded sales goals set by company
• Handled Network Operations issues with personal devices
• Top 5% in sales for the company

Confidential, Continental

Instructor

Responsibilities:

• Personally, responsible for of soldiers
• Understanding and Implementation of Army Core Values
• Trusted to accomplish various military tasks without supervision
• Learned effective communication skills
• Responsible for tens of thousands of dollars in government equipment

Confidential

Sales

Responsibilities:

• Raised $1800 in door to door fundraising in one month for mission trip organization at the age of 15
• Worked as an independent Confidential contractor in 100% commission environment
• Learned the art of pleasantly persistent follow-up
• Used a question based selling technique that I taught to new sales associates
• Became an expert in face to face interactions with current and potential customers