SUMMARY:

A resourceful self - starter with cross-category experience in IT, telephony, telecommunications, electronics and management.

EXPERIENCE:

Spectrum Network Engineer

Confidential, Denver, CO

Responsibilities:

• Worked in a team environment to provide tier 3 support for Confidential ’s 25 million customer migration to Spectrum Guide.
• Supported Field OPs to guide, identify and resolve issues with the installation of Spectrum Guide. Used Remedy to manage and triage over 100 different post-installation Spectrum Guide issues from Customer OPs.
• Wrote daily detailed reports on troubleshooting and fix efforts. Using these to track network and software updates for failure rate as well as identifying new errors to Software Engineering.
• Applied fix agents for network and software defects identified. Detailed escalations on network impairments and outages to the NOC which would need additional monitoring to ensure resolution.
• Mentored team members on troubleshooting steps, fix agents and triage tools. Created MOPs for new tools, errors and time-consuming troubleshooting steps.

Applications: Remedy, Scope, RIO, DRUM, Insight, Splunk, Kibana, Asset Tracker, SWORD, ICINGA, Mototerm, Spectrum Navigator, CLMS, MS Office suit

Field Technician

Confidential

Responsibilities:

• Installed wireless cell site equipment, including exterior cabling such as grounding Ethernet, with responsibilities for conducting Confidential Site Surveys, Installation/Configuration/Integration/Commissioning and troubleshooting Confidential 3G/LTE 700, 800, 1900, 2500 MHz and/or AWS across multiple OEM BTS types employing requisite Site Acceptance Testing procedures.
• Experienced in AC/DC power systems/grounding, installation methodology, labeling, Cisco/Juniper Cell Site Routers (CSR), C&I of wireless cell site equipment, Ethernet Backhaul, troubleshooting Time Division Multiplex (TDM), Microwave Radio equipment, Fiber, power, coax and circuit breakers.
• Experienced with Wireless Network Topology, cleaning, scoping and testing Fiber optics and using a site manager tool to load configuration files and perform software upgrades on a DU/BBU shelf.
• Perform E911 call testing on all bands/sectors and alarm triggering, clearing and troubleshooting.
• Proficient in use of Newelo, Quickbase, Excel, PuTTy, Linux, NEM, PowerPoint, NFSD and Excel.

Systems Engineer

Confidential

Responsibilities:

• Implemented code and channel-map changes, patch fixes and upgrades for Cisco and Confidential .
• Coordinated, schedule and executed MOP deployments for changes and upgrades during maintenance windows.
• Evaluated MOP effectiveness and made recommendations to enhance the process.
• Performed global and directed code download and maintenance on Cisco and Arris systems.
• Troubleshot Cisco, Arris and Pace set-top boxes.

Test Engineer

Confidential

Responsibilities:

• Troubleshot residential Confidential in test environments (Cable Hub/Head End) - Set-top boxes, VOD, or IP VOD, Audio/Video systems.
• Maintained expertise in Legacy Confidential, provisioning and software development life cycle (SDLC).
• Solved technical problems to ensure the ability to translate technical requirements into test plans.
• Installed and configured script TMC and evaluated test cases.
• Installed, configured and tested SLINGBOX.
• Utilized systems such as DRUM, INSIGHT, CHALK, JIRA, REMEDY,SWORD, and TESTRAIL.

Video Network Engineer

Confidential

Responsibilities:

• Analyzed, troubleshot and implemented corrective actions (tier 3 video break/fix).
• Collaborated with Senior Engineers/Network Architects to repair IP multicast video issues in Cable Head End/SHE/mSHE/VHO/Lab environments.
• Troubleshot, validated, and maintained video services/application, CDN, VOD, PPV, linear, Video Networking and Broadcast services.
• Performed daily Network “Health” functionality testing to identify and escalate complex and unique technical issues to Senior Engineers/Architects, requiring in-depth evaluation to generate solutions.
• Implemented firmware upgrades and performed QA testing and documentation of all aspects of functionality, including packet loss, discontinuities, “holes,” etc., of FiOS and Media Room Networks over Coax (MoCA/HPNA), Ethernet and Wireless technologies.
• Engineered testing environments for specific needs of Vendors and Senior Staff for on-site or remote testing (Slingbox) of Arris and Cisco set-top boxes.
• Managed Cisco Switches and RG/BHR gateways by assigning specific subnets and IP addresses.

Digital Video Engineer

Confidential

Responsibilities:

• Managed demand-focused operation of addressable video controllers, platforms, scheduled maintenance and new-element and service implementation.
• Managed element installation sequencing during platform upgrades, replacements and required additions.
• Lab tested new products and software. Supervised on-site video feeds: LAN/WAN, FTP, ARRIS E6000, EQAM, Cisco 3750, TiVo

Integrated Digital Video Q/A Engineer

Confidential

Responsibilities:

• Validated firmware, guide and application upgrades; performed regression testing on Motorola, Cisco and Pace Confidential . Analyzed equipment/user interaction via manufacturer test command sequences and ad-hoc testing on Arris and Ericsson VOD transport via DOCSIS and OOB (Out Of Band) gateway tunnels.
• Maintained optimal RF levels by performing plant feed and equipment tests via spectrum analysis and attenuation.
• Provisioned lab multiplexers, Fabric Extenders ( Confidential ), DAC, RADD, DNCS, CISCO 2600, Nexus 7000, Slingbox 500 and Web Power Switches.
• Advised engineers, vendors and project managers about the product viability /market adaptability of next-generation code/app formats and bug fixes.
• Evaluated code and manage project parameters to maximize high d Confidential validity during optimum network windows.
• Navigated and provisioned in WAM, CSG and QAKA.
• Evaluated technological infrastructure of financial lending institutions for IT/Telephony upgrades to VoIP.

Network Analyst/Network Quality

Confidential

Responsibilities:

• Configured DSLAMs, aggregators, switches, routers, etc. manufactured.
• Effected network provisioning, MOP implementation and network software upgrades protocols.
• Employed global WAN technologies and protocols.
• Installed and configured software on networking equipment such as Cisco routers and various DSLAMs and aggregators.
• Constructed VP paths throughout the network for all devices.
• Wrote Methods of Procedures (MOPs) to implement conversions of VC subscribers to VP subscribers and implemented those conversions from DSLAM through BRAS.
• Ensured optimum network performance by rebalancing subscriber traffic from oversubscribed BRAS to less encumbered BRAS.
• Proactively monitored and optimized device operating efficiency via change management/configuration management software.
• Investigated and resolved issues of latency and outage via incident/problem management tools and practices.
• Utilized Remedy Service desk tool suite.