TECHNICAL SKILLS:

• Experienced with Redhat, Ubuntu, Dabien Server, Linux, Remedy, Active Directory, Microsoft Hyper - V, VPN connections, PKI transfers, VMware vSphere, VMware Workstations, Microsoft Windows 7, 8, and 10. Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and email systems.
• Support IT, Windows 98/NT/2000/XP, Windows 2008-2016 Servers, Blackberry, iPhone, Android, MSOffice 2000/XP, Microcomputer, and MAC OS X. COTS, MS Office Suite, MS Outlook, MS Exchange, Internet Explorer, Chrome, Firefox, Safari, Network and System Security.
• PCs, MAC, HP/Dell workstations.
• Internet, LAN, WLAN and WAN, VPN.

EXPERIENCE:

System Administrator

Confidential, Greenbelt, MD

Responsibilities:

• Serve as both windows and Linux
• Currently work with AWS, VMware vSphere
• Currently use Solarwind, App Dynamic, Splunk, The Senator for monitoring.
• Working with office Rhel7, windows 2012, office 365, and Remedy.

System Administrator

Confidential, Lanham, MD

Responsibilities:

• Day-to-day fluency using Microsoft Active Directory to manage users, policies, and objects; roaming profiles, domain name services, as well as domain file services replication.
• Manage virtualization architecture based on ESXI VMWare and Xen-Hypervisor and the use of Network file server services hosted on multiple platforms, all interacting with one another.
• Administer various systems and applications in a highly controlled environment including system hardening and security accreditation (PCI, NIST, HIPPA, etc.).
• Provisioned back up instances of all production servers for failover during patching and unexpected difficulties.
• Wrote windows scripts (Batch) that move files from computer to server on a daily basis.
• Wrote various (linux) bash scripts for automating archives of data files and synced same data, and also wrote scripts to execute various tasks.
• Performed Network and firewall security assessment to ensure that Company’s Network and Firewall cannot be accessed by unauthorized person/users
• Reviewed Company’s security policy and updated it to meet the NLETS security standards.
• Designed and executed regular monthly system patching using Ansible automation tool
• Wrote and executed Ansible playbooks to automate regular tasks
• Responsible for adding new rules to firewall and DNS entries
• Troubleshoot Network issues during work hours.
• Manage user access and group policies on VioView.
• Monitor Organization’s Firewall via Cisco ASDM-IDM application.
• Responsible for managing all 91 (production and staging respectively) virtual and bare-metal servers.
• Responsible for performing server maintenance every month.
• Performed Replacement of degraded disk on back-up fileserver.
• Maintain operational, configuration, or other procedures
• Repair and recover from hardware or OS failures. Coordinate and communicate with service desk.
• Analyze and resolve complex enterprise system hardware and software problems; Interfaced with software developers and also interact with vendors for solutions.
• Document, update, and maintain all processes and procedures relating to the responsibilities and organizational requirements.
• Organized security Trainings for employees.
• Assisted with Client-to-client tunnel VPN configuration.
• Worked with Rackspace cloud office to manage and administer accounts and emails.
• Worked with Microsoft outlook 2010, and managed windows 7 computers.
• Managed servers with both vSphere Client Windows RDC and Zen client.
• Manage Group Policy, by adding various security functions on all windows servers, and all workstation on the network.
• Assisted in reviewing and company security policy.
• Assisted in conducting security audit, and making sure remediation were fulfilled.
• Performed Gap analysis to make sure that we are getting the bandwidth we are paying for.
• Analyze logs to identify issues on servers and workstations.
• Run Network vulnerability scan using Nessus
• Installed and configured security monitoring tools (Nagios) on ubuntu servers.
• Run citation reports daily on Linux server.
• Work with Group Policy to manage windows and Linux machines on the network.
• Remote support using VPN, TeamViewer, LogMeIn and Remote Desktop to support other branches located in other states.

Systems Administrator

Confidential, Washington, DC

Responsibilities:

• Served as the project manager for all cybersecurity matters, led a project to upgrade the enterprise security software on all computers and servers in the organization. Assessed the budget impact, supervised license support and renewal for devices within the IT infrastructure.
• Built both Windows and Linux Virtual Servers, supervised Exchange Servers and Web Servers used in providing business continuality for the organization.
• Managed the automated windows update and deployment process across the organization.
• Continuously monitored and maintained the enterprise Active Directory. Ensured proper attention to detail during the delivery of ongoing technical support and maintenance of local production and development systems and software products.
• Oversaw all the systems in the company, conducted user administration (setup and maintenance), verified that peripherals worked correctly, created file systems and monitored system performance.
• Ensured a streamlined process was in place to handle repairs or replacement of hardware. Utilized superior customer service skills when providing hardware/software support by developing standard operating procedures (S.O.P.) for stakeholders, and holding one on one meetings to clarify misunderstandings.
• Monitored network communication, created a backup and recovery policy, implemented the policies for the use of the computer system and network.
• Established setup security policies and protocols for users, and oversaw policies regarding password and identity management.
• Routinely held information sessions to educate end-users on new systems, processes and technologies using plain language to break down the subject matter.
• Managed and administered all virtual infrastructure task end to end via vSphere 5.5 (ESXi updates and upgrades).
• Managed Windows Server 2008 R2 & Windows Server 2012 R2, VMware vSphere ESXi 6.X & vCenter 6.x, VMware Orchestrator, Veeam backup, O365/Exchange Hybrid, Active Directory Domain Services, Active Directory Certificate Services

System Administrator

Confidential, DC

Responsibilities:

• Provided remote system administration support, system maintenance, and operation of a Virtual Desktop Infrastructure utilizing Citrix, VMWare, and Windows 7.
• Utilized remote login capability to perform analysis on end user account and client desktop computers to determine suitability for migration into the virtual infrastructure.
• Performed operational check to verify proper operational performance, provided operational overview of virtual service to end user, troubleshoot any problems and ensured end user is left in full operational state.
• Work with customers to resolve desktop problems and service requests such as software installations, remotely, using tools such as SMS, Remote Desktop Connection, and Active Directory.
• Assigned and Reserved IP address using RDP, conducted system management using different servers including DHCP.
• Effectively resolved customer issues by communicating technical guidance through email correspondence, phone interactions and through follow-up interactions.
• Imaged machines using the Smart Deploy Software and imaging station.

IT Specialist

Confidential, Hyattsville, MD

Responsibilities:

• Exercised strong customer service and administrative skills when resolving customers’ issues related to UBUNTU, LINUX, WINDOWS 10, Windows 8, Windows 7, XP, 2000, and UNIX, Windows Servers.
• Installed and deployed a Linux Apache MySQL PHP (LAMP) server.
• Effectively communicated to senior management about the status of various projects through status reports and presentations.
• Effectively communicated technical guidance to client services, product management and professional service groups through email correspondence and phone interactions.
• Drafted how-to-guides and standard operating procedures for the IT solutions I derived.
• Resolved issues relating to Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
• Wrote unit tests, automated regression tests and tracking defects using defect tracking tools like Selenium, Bugzilla, and QTP.
• Participated in cost estimation analysis and capacity planning alongside the project manager and product development team members to implement projects.
• Provided Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Troubleshoot client PC issues in VDI environment. Responds to trouble tickets escalated to team. Use Active Directory to resolve account issues. Troubleshoot and fix issues with KVM switches.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help