SUMMARY:

• 20+ years’ experience in leading successful technology - based project initiatives.
• Accomplished and innovative program and project manager with an extensive background in leading various high-impacting international operations & maintenance (O&M) as well as construction projects.
• Skilled in the development and management of dynamic initiatives focused on the enhancement of business performance, enhanced quality, improved safety, and efficiency.
• Analytical professional with a talent for cultivating relationships focused on promoting cohesive best practices.
• Collaborative communicator capable of building and leading cross-functional teams to the accomplishment of operational excellence.

AREAS OF EXPERTISE:

• Project Management
• Process Design & Management
• Leadership & Development
• Relationship Management
• Training & Facilitation
• Strategic Analysis & Planning
• Continuous Improvement
• Operational Management
• Contract Administration
• IT Optimization
• Problem Resolution
• RFP Preparation

TECHNICAL PROFICIENCIES:

Office Productivity Software: Microsoft Office 95 - 2016 (Word, Excel, PowerPoint, Publisher, Visio); Office 365, ServiceNow; SalesForce; Bullhorn, Paycom, ADP, Open Office; Nuance DigiDoc Flow; FileMaker Pro 5-17 Advanced; Adobe Acrobat X, Premier, and Photoshop; AutoCAD R14 and LT

Operating Systems: Windows 10, 7, XP & 2003, 2008, 2012, 2016 installation and maintenance; Terminal Services, Windows HyperV and PowerShell, and Mac OS X & OS X server, Ubuntu Desktop, VMware, RedHat Enterprise, CentOS, Ubuntu

Server Software: Windows Server (NT-2016), IIS, Mac Server, FileMaker Pro / Server, First-class unified messaging server; Cisco wireless LAN controller; Enterasys Wireless Controller

Network Diagnostics Utilities: Whats Up Gold 7 - 17; SolarWinds; SyslogD; Splunk; WireShark, PRTG, Net X-Ray, Network Sniffer; Concord, Open-View, CiscoWorks

Surveillance Cameras and DVR/NVR Software: Axis, Panasonic, Mobotix, Ubiquiti, Vivotek; Aimetis Symphony; Axis Camera Station, Nuuo, IPConfigure Orchid, IP camera installation and setup and maintenance, and maintenance, RTSP Streaming, Transcoding, License plate Readers (LPR).

Audio Visual: Extron Controllers, IR remote repeaters, emitters and sensors; remote control programming (Pronto, Logitech); INSTEON, X-10, ZWave home automation controllers and devices; and remote-control macro programming, amplification, noise reduction, and microphone/speaker tuning

Other: Wired technologies: Broadband, Baseband, twisted pair ethernet, xDSL, T1-3, OC48, FrameRelay, 56k, Multimode and Single Mode Fiber, Dense Wave Division Multiplexing, bi-directional fiber. Wireless LAN technologies: 802.1x, DSSS, FHSS, OFDM Wireless WAN technologies: OFDM, QAM, PAM, (FCC licensed and un-licensed frequencies) Wireless interference detection and remediation; (inSSID, NetStumbler, AirMagnet, AIrCheck, Ekahau Site Survey, video conferencing (TCP/IP, H.323 & ISDN); firewalls and virtual private networking (PPTP, IPSec); Layer 3 & 4 switching; voice over IP (VoIP); and mapping software and GPS coordination (KML, Garmin, MapPoint)

PROFESSIONAL EXPERIENCE:

Confidential, Golden, CO

IT SYSTEMS ADMINISTRATOR

Responsibilities:

• Deliver systems administration for network and security engineering.
• Oversee moves, add-ons, changes, upgrades, and maintenance on all Confidential network hardware encompassing firewalls, switches, wireless access points and point-to-point links.
• Perform network management and monitor applications.
• Manage Cisco Call Manager and Unity Voicemail supporting 350 users as well as the Confidential ’s surveillance network.
• Serve as the Project Manager on various Confidential technology-based initiatives.
• Prepare and administer Metro Fiber installations bids.
• Compile, analyze, and report on technical bandwidth and network utilization.
• Provide technical support to a diverse portfolio of users.
• Championed the successful migration to a new Police Dispatch facility (JeffComm) and CAD software (Tritech from AS400) as well as to the Police Records Management System (Niche in Microsoft Azure).
• Recipient of two awards for providing weekend emergency repair of critical Water treatment communication systems after a lightning strike and for working extended hours to complete network systems repairs.
• Spearheaded the design and coordination of a network wide routing upgrade encompassing the development of layer three routing and separate security domains (VRF’s) for SCADA, Public Safety, and PCI.

CONSULTANT

Confidential

Responsibilities:

• Provided comprehensive subject matter expertise in the administration of indoor/outdoor wireless assessment surveys and existing /projected coverage mapping.
• Performed budgeting and equipment selection.
• Served as the Project Manager for a Wireless ISP held accountable for site acquisition, permitting, and new tower constructions.
• Partnered in the design and testing of networks. Reviewed SCADA systems for various water authorities around Colorado.
• Conducted surveys, module discovery, inventory and physical installation critiques.
• Developed and executed strategies focused on enhanced processes, performance and resiliency.
• Led the development of an innovative billing and ticketing software (Freeside; Running in Perl on CentOS).
• Engineered customized wireless surveillance camera networks for customers.
• Improved communication reliability and installation processes through the design of a comprehensive continuous improvement strategy and budget.

Confidential, Denver, CO

CLOUD STORAGE PROJECT MANAGER

Responsibilities:

• Managed projects for the Program Management Office (PMO) ensuring alignment of performance with Confidential.
• Conducted research and presented ROI for project initiatives.
• Facilitated requirement gathering sessions.
• Generated management reports and prepared bids.
• Performed budget projections. Served as a member of team overseeing the ServiceNow implementation.
• Developed workflows associated with Incident tracking, PM, and service catalog.
• Built a detailed and convincing proof of concept supporting the feasibility of an initiative focused on transitioning the Confidential ’s video surveillance servers and storage into a hosted environment.

Confidential, NJ

DIRECTOR OF OPERATIONS

Responsibilities:

• Directed the operational delivery and performance of a 30-person technical employees overseeing a diverse portfolio consisting of 50+ accounts offering video surveillance networks, wireless LAN, and WAN solutions.
• Oversaw the sales engineering process and coordinated resources and PM activities.
• Managed the budget and resource allocation.
• Liaised with clients to assess needs and solution performance.
• Participated in conferences and expos to cultivate critical networking opportunities.
• Assessed client needs and requirements to present suitable solutions.
• Performed pre-sale site surveys and feasibility studies. Provided comprehensive pre/post-sale support.
• Enhanced cabling and installation project team efficiency by 40% through strategic scheduling and logistics management.
• Increased profitability by ~20% and customer loyalty through the provision of effective leadership and dedication.

Confidential, NJ

DIRECTOR OF TECHNOLOGY

Responsibilities:

• Served as the senior technical advisor and project manager for a large Bus and Rail workforce staffing organization.
• Researched the market to identify and respond to technology-based bids.
• Administered budgeting, scheduling, resource planning, and compliance assurance.
• Interviewed, selected, and mentored new staff. Generated periodic client reports on project progress.
• Instrumental in securing $3M in labor contracts.
• Successful led HVAC software upgrades on 120 rail cars delivering project 30% ahead of schedule.
• Established the formal IT strategy successful aligned IT initiatives with organizational objectives.
• Develop database for tracking employee hours, employee benefit contributions and deductions.