SUMMARY:

• Serves as current Director of IT with strong hands on systems administration and leadership skills, with over 20 years of experience.
• Solid IT and business background using demonstrated expertise in IT administrative support, systems and personnel management, team development, customer service, vendor relations and end - user support.
• Possess senior level leadership skills, excellent ability to multi-task, strength in public relations and communication, responds effectively in a timely manner to challenges, strong conflict resolution skills, successfully functioning in rapid, high-pressured environments.
• Solid knowledge of information security principles and practices. Knowledge in securing operating systems, applications and networks.
• Solid knowledge of LAN/WAN network administration and support under Windows Active Directory environments.
• Extensive expertise installing, configuring and administering networks to improve performance, reduce costs, and minimize downtime.
• Strong analytical and troubleshooting skills with ability to satisfy users through analysis and problem resolution.
• Organized, take-charge professional with exceptional follow-through abilities and detail orientation; able to plan and oversee multiple projects and personnel, from conception to completion.
• Strong technical background with solid history of delivering outstanding customer service. Effectively interacts with staff, users, vendors and management to ensure appropriate resolution of any technical issues.

TECHNICAL SUMMARY:

Systems: MS Windows (95, 98, NT, 2000, XP, Vista, 7, 8 10), MAC OS X, NT 4, Server 2000-2016 Exchange, CSR, iMIS, Citrix Web Client, Citrix Presentation Server, VoIP, T1/T3, SQL., Goodlink Server, BES Server, Mitel, Avaya, Cisco Call manager, Lotus Notes, Share Point, Marimba installer, SMS, Altiris Deployment Server, Uniphi Connect, Aspect, ADM- Active Directory Manager, PIV Cards, Cisco OpsWare, NetCool Omnibus

Software: MS Windows (95, 98, NT, 2000, XP, Vista, 7, 8,10), MAC OS X, NT 4, Server 2000-2016 Exchange, CSR, iMIS, Citrix Web Client, Citrix Presentation Server, SQL., Goodlink Server, BES Server, Mitel, Avaya, Cisco Call manager, Cisco Unity, Lotus Notes, Share Point, Marimba installer, SMS, Altiris Deployment Server, Uniphi Connect, Aspect, AD - Active Directory, PIV Cards, Network protocols (DTP, STP, VTP, etc), Cisco OpsWare, Cisco IOS/CatOS, Cisco VPN, NetCool Omnibus, AutoCAD, Remedy, HEAT, Dame Ware, McAfee Enterprise Edition, NAV Enterprise Edition

Banking Apps: Byte, Laser Pro, SCM2100, PII & PII Teller, Navigator, Deposit Pro, EZ Teller, Envision, Lexus Nexus, DocMagic, Online, Laser Pro, Point

Law Apps: Lexis Nexis, FCC, Desksite, Interwoven File Site Mail Site, Accuroute, Accutrac, Delta View, Law Drill, Carpe Diem, PGP, Interaction, CaseMAP, Summation, Concordance, MACPAC

Hardware: FLUKE networks Etherscope Series II Network Assistant, Cisco switches/routers (2950, 3550, 3560, 3750, 4500 series, 6500 series and 7600 series) GBICs, SFPs, fiber-(Single mode, Multi-Mode), Copper, Confidential SMX1000, SUA1000, SUA1000XL,SUA3000, SUA2200, SUA5000, Symmetra) Confidential management Cards(AP9617, APC9619, AP9631), Cisco Wireless AP 1200 series (AP1231, AP1220B) Cisco Meraki, SIGNAMAX Switch Fiber Optic Media Converters, Tape Backups, Dell, IBM/Lenovo, Compaq/HP, Apple: Servers; Desktops; Laptops; Dell Drive Arrays, Handhelds, Printers, Copier’s, Scanner’s, All-in-ones, Confidential

Medical Apps: Allscripts HMR (Clinical), PM (Practice Management), Source Medical Vision (EMR System), Amkai Charts & Office, NOAH

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Director of Information Systems

Responsibilities:

• Manage all IT systems and infrastructures, responsible for direction of technology in organization, how technology will be used in classrooms as well as purchasing, budget, contract administration and project management that follows.
• Oversee, manage, and monitor performance of all members of Information Systems between two campus locations over 1000 users including contractors, FTE, faculty and students
• Designed and implemented a maintenance schedule, oriented based on each location’ s needs, ensuring minimal to zero down-time.
• Performed full network assesment developing infrastructure upgrade plan for 5 years
• Sit on the executive board committee
• Created new Apple device lifecycle consiting of over 500 Apple devices and full rollout of all new faculty devices and student cart devices
• Setup and designed Zero touch imaging process working closely with Apple engineers and Jamf engineers to configure new casper server for standard image and application deployment based 3 diffent type images (Faculty, FTE. Students)
• Performed first full IT asset inventory
• Manage the fiscal responibilites and technology requirements consiting of an captiol expense budegt of $408k and an IT operating budget consiting of $530k.
• Upgraded existing internet line to 1gig internet at each location and a 1 gig point-to-point connection between both campuses
• Created multiple Confidential IT policies and procedures using industry best and standards
• Review all current vendor contracts and relations. Renegotiating contracts to reduce cost and eliminated under utilized contracts that no longer served purpose. Established and maintained a relationship with vendors to ensure timely and effective completion of projects.
• Manage Information technologies budget reducing cost while still designing system for scalability.
• Setup new full stack Cisco Meraki system (Wireless, Switches and Firewall) between both campus locations
• Setup of new Central File Server (Nimble)
• Work closely with Blackbaud, Rasers Edge, Finacial Edge, Finalsite engineering teams for product upgrades as well as database migrations to hosted (NXT) cloud solution for school SIS alum.
• Setup centrilizaed Anti-Virus and patch management system on all work stations, student/faculty/FTE staff and servers.
• Upgarde of cloud based encrypted back-up system for all servers (Barracuda)
• Setup virtual VPN platform for all business office users.
• Manage 2013/2016 Active directory cluster and migration to azzure premium
• Upgrade and migrated physical servers to VMware Server 2016 cluster.
• Setup, design and implementation of IT department portal and ticket system for entire user community

Confidential, Rockville, MD

Director of IT

Responsibilities:

• Oversee, manage, and monitor performance of all members of Network Engineering and Desktop support teams at 4 different locations in all aspects of daily IT operations as well as multiple vendors and contractors.
• Designed and implemented a maintenance schedule, oriented based on each location’ s needs, ensuring minimal to zero down-time.
• Review all current vendor contracts and relations. Renegotiating contracts to reduce cost and eliminated under utilized contracts that no longer served purpose. Established and maintained a relationship with vendors to ensure timely and effective completion of projects.
• Manage all IT systems and infrastructures, responsible for direction of organization, which technology will be used and all purchasing, budget, contract administration and project management that follows.
• Implemented and designed new architecture for 4 businesses that interact closely with HIPP A compliancy, that prevents sharing of data.
• Manage Information technologies budget reducing cost while still designing system for scalability.
• Setup new Cisco Meraki Wireless at more than 3 business locations as well as configure guest networks with security policies.
• Work closely with Allscripts, Vision and NOAH engineering teams for product upgrade as well as sql Db migrations and ICD-10 codes upgrade.
• Setup centrilizaed Anti-Virus and patch management system on all work stations and servers.
• Implemented cloud based encrypted back-up system for all servers.
• Architected and migrated telecomunications from analog legacy system to new cloud based VOIP system.
• Designed virtual VPN platform for all physician.
• Manage 2013 Active directory cluster with segregation for 4 business identities and group policy.
• Upgraded physical servers from on- premis e physical Server 2003 to VM Cloud hosted sever 2012.
• Saved more than $115,000 in technical consultant and design fees by negotiating complimentary work and also in- house termination.
• Setup and designed of IT infrastructure, that comes in $4, 500 under the monthly budget.
• Help colaborate the star tup’ s purpose and projected companies growth by working closley with CEO and CFO for startup’s needs, requirements and budget. “Wanting to be a tech medical company”
• Attended several conferences as technical liaison for startup to potential clients, capital venture groups and personnel.
• Purchase hostnames and manage all DNS and SSL certs for product operations and design.
• Setup and design of call center for startup with physical cubicals, call center workstations as well as voice system.

Confidential, Bethesda, MD

Technical Advisor/Support

Responsibilities:

• Worked closely with the Chief Information Officer of Confidential on testing and evaluating new products to identify the best suited products to support Confidential technology mission and goals.
• First call technician on all executive IT support and projects for CIO and Deputy Director of Confidential .
• Developed, tested and implemented alternatives for desktop and messaging staff to improve first call resolution with service desk calls and tickets while utilizing ITIL Foundations.
• Monitor and measure messaging team call metrics to ensure client service level agreements were always met or exceeded expectations.
• Researched and tested McAfee definitions along with client versions on sandbox machines with AV admin.
• Deployed to Confidential community via epolicy and group policy. Uploading DAT files along with client version on Confidential ISDP (Information Systems Distribution & Procurement) for Confidential user and tech community for manual install/use.
• Interface regularly with various department leads to review and improve quality of service.
• Developed and recommended new customer service oriented strategies and guidelines for remote support for all service desk and desk-side teams, by providing training and guidance.
• Tested and developed Win7 64bit edition, with how-to encrypt using bitlocker encryption. Created documentation and procedures.
• As a key member of new life cycle deployment team, led and managed Win7 and new laptop/desktop lifecycle deployment.
• Tested and developed strategies for bringing use of X1 search into Confidential environment.
• Worked with leadership to make sure all new technology and strategies were FIPS compliant and Confidential department sites were 508 compliant.
• Managed accounts in AD, user password resets, account lock outs, account privileges, account groups assignments.
• Served as a member of the new 64bit compatible print server team tasked to build Win2008 server with 64bit drivers.
• Developed new Mac login banner with Government property warning message.
• Tested Apple iPad, iPhone and Office 2010 in Confidential environment.
• Member of the Confidential laptop encryption security team. Met with vendors and their engineers to discover new encryption software solutions to be implemented Confidential -wide. (BGP, CheckPoint, Bitlocker)
• Developed documentation and tested new PIV card security and certificate signing of documentation, and system/database accessibility.

Network Engineer

Confidential

Responsibilities:

• Provide quality customer service by working directly with customers to offer expertise in handling routers, firewalls, and switches.
• Identify problems and evaluate alternatives to create and distribute improved and new Standard Operating Procedures (SOP) for various Network Operation Center processes.
• Perform on- site data center support that includes: monitoring of systems alarms, electrical power, server administration, network alerts and IDC access logs.
• Maintain and monitor data center facilities and Confidential environment to meet SLA standards and requirements.
• Responsible for managing, troubleshooting, and replacing over 2,700 network devices in over 100 buildings in the Washington, DC Metro area.
• Patch LAN drops to a NIHnet access switch and troubleshooting existing LAN drop connectivity issues, such as: faulty cable runs, faulty patch cables, and switch interface misconfigurations using a Fluke Networks Etherscope series II Network Assistant.
• Work closely with Confidential Incident response team (SOC), to analyze scan data using Nessus and Foundstone scanning tools.
• Minimize threats through the security scans while monitoring inbound and outbound traffic using Monolith.
• Update access lists to allow or deny traffic based on network scan and Incident response team (SOC) requests.
• Mitigate risk threats such as rogue devices.
• Use Cisco Opsware to upgrade IOS images and push configuration changes on production Cisco routers, switches, and access points to bring them up to NIHnet and DHHS configuration and security standards.
• Configure, install and perform wireless surveys on Cisco access points in an autonomous AP environment.

Confidential, Washington, DC

Network Technician

Responsibilities:

• Ran and managed the evening Help Desk and completed daily IT tickets and projects.
• Partnered closely with the lead engineer to resolve Tier III support issues including firm-wide virus outbreaks, application and hardware issues.
• Provided top level resolution and follow up for all desktop/laptop, hardware/software on both MAC and Windows machines which included; Enterprise applications, local/networking printing, e-mail, connectivity, remote access and hardware issues.
• Led numerous projects such as upgrading existing users from Win2k to XP using Ghost; performed monthly maintenance, many firmware and ROM upgrades for hardware updates, and also many application updates such as SAP.
• Assisted onsite and remote users in support of VTC and audiovisual technical issues.
• Conducted Win7 testing for possible firm deployment.
• Configured and supported all Blackberry and iPhone users, DC office onsite iPhone specialist.
• Managed Active Directory administration for the Washington, DC headquarters.

Confidential, Washington, DC

Network Supervisor / Senior System Administrator

Responsibilities:

• Primary Data Systems Management and Administration expert for the firm’s Washington, DC branch.
• Performed extensive user setup for all Washington, DC users and some New York users using Active Directory and also configured and troubleshot Exchange accounts using Exchange 2003.
• Served as Network Supervisor managing 22 servers and 170+ users including the New York office.
• Served as project manager for data, voice and video related projects.
• Delegated daily duties and weekly schedules to desktop support team. Monitored performance, identifying strategies to improve efficiency.
• Provided project setup and support to firm members on a case-by-case basis.
• Provided Blackberry and Goodlink Server support along with provisioning users while also troubleshooting and adding the latest technology to each device and user as needed.
• Closely worked with the Citrix Engineer on trouble shooting and assisting users, and tested new versions of Citrix for users and direct databases. Also installed/troubleshot Cisco VPN.
• Provided Avaya VoIP support and administration with CMS 3.1.
• Provided primary support for power/network/phones/servers in Washington, DC branch.
• Served as the chief point of contact for the Washington, DC server room build out for implementing disaster recovery.
• Setup VM Ware Player to maintain Server policies and user Accounts for Goodlink & Blackberry Server.
• Polycom Video Conference setup administration.
• Provided daily tiered support for all IT matters with escalation process and SLA.
• Provided printer management, administration, configuration of various industry standard models including HP, Dell, Xerox, and Canon.
• Purchased equipment and software needed in the office and served as the contract point of contact for equipment rentals.

Confidential, Washington, DC

Network Technician / System Administrator

Responsibilities:

• Provided over 500 users technical assistance on any software/hardware issues.
• Assisted in coordinating and deploying new phone system to over 250 users.
• Built and configured new ghost server which was used to deploy all ghost images from time of creation as well as backup of images.
• Setup user Blackberry while adding the latest applications and updates.
• Maintained and supervised all daily, weekly and monthly backups.
• Brought a higher level of security and awareness to all users while training users and staff on what risks could cause potential harm to the environment and equipment.
• Trained all users and staff on all applications and updates including how to install and operate them.

Confidential, Vienna, VA

System Administrator / Engineer

Responsibilities:

• Successfully met all deadlines and service levels for configuration, installation and support of 9 networks.
• Managed installation and support of 300-user network with approximately 42 Windows 2000/2003, Exchange and Citrix servers at multiple locations.
• Consistently top ranked for performance based on productivity, first-call resolution and customer satisfaction.
• Provided top-level support to users either by phone, remote connection, or in person. Recognized as the “go-to” person to resolve complex issues and/or any personal issues.
• Able to achieve highest rank in assisting users with trouble shooting Citrix login/printing/application issues as well as desktop issues while being able to maintain daily tasks.
• Assisted in setting up VM Ware ESX server for hosting of Disaster Recovery.
• Managed in-house company merges, and achieved fast results within any situation by directly working with HP and Dell to support clients and client hardware.
• Responded quickly and accurately to customer requests in the purchase and configuration of user desktops and laptops.
• Ran cabling for Voice and Data for new locations or for sites being built.
• Responsible for training of new hires and of new users to better transition them into the company.