Network Operation Center Administrator Resume Alexandria, VA - Hire IT People

SUMMARY:

Experienced Information Technology professional, specializing in Linux system/network administration.
Highly competitive, self starter who is organized, disciplined, and goal oriented
Excellent communication skills demonstrated by the ability to work with clients/customers of diverse backgrounds.
Exceptional leadership, oral/written communication, interpersonal, analytical, and problem resolution skills
Microsoft Windows Certified

TECHNICAL SKILLS:

Systems: Windows Server 2008 & 2012, ACS, RSA, Cisco Prime, Cisco ASA, ROUTER, SWITCH, F5 Load Balancer, Bluecoat, VMWARE, PaloAlto

Protocols: RIP, OSPF, EIGRP, BGP, HSRP, VLAN, IPSEC, STP, SNMP, Netflow, DNS, DHCP, NTP, LAN/WAN

Software: Solarwinds, WhatsGold, Splunk, Visio, Wireshack, PRTG, BIND, Linux, Remedy

Languages: English / Farsi / Urdu

PROFESSIONAL EXPERIENCE:

Confidential

Network Operation Center Administrator

Responsibilities:

Responsible for proactive monitoring, diagnostics and resolution of Tier 1, 2, and 3 issue
Ability to act as Major Incident Manager as appropriate
Resolve 95% of all Incidents without escalation
Escalate to the relevant engineering team ensuring the client and management is updated at all times
Plan and execute client changes using the Change management process, attend client and internal CAB meetings as required
Daily review and action of open cases in Remedy Ticket Systems
Work with management on individual and team wide progress and improvements
Production of detailed weekly report on individual progress in regards to yearly goals
Perform Troubleshooting / Monitoring of Confidential Network
Logging, tracking and following up on progress of incident tickets from escalation to resolution using Remedy
Using monitoring tools to discern various alarms on the network and escalating
Configure, troubleshoot wireless access point
Troubleshooting Switching (VLAN, Spanning - Tree, 802.1x, …) and Routing issue (BGP, OSPF, EIGRP…)
Configuring network devices for deployment
PRTG Administrator
Configured/maintained new devices to the monitoring tool (PRTG)
Assist the Senior Network engineers in designing and maintaining the network
Troubleshooting network outages, user connectivity issues and resource availability
Acting as point of contact for country office IT staff in case of network and communication-link problems
Assisting network engineers, link managers and country office IT staff on implementation and verification of various projects including switch port configuration, link testing, switch replacement, firewall replacement and wireless access points deployment
Develop and write/maintain SOP
Train and coach new hires
Examine logs with Splunk
Configure Cisco devices from the cloud based Cisco Meraki

Confidential, Alexandria, VA

Network Specialist (Linux)

Responsibilities:

Achieved 100% of quota while engaging in consultative selling of complex solutions
Facilitated customer participation in the identification support issues
Install, configure, and support the LANs WANs and Internet systems
Maintain network and workstation hardware and software
Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability
Supervise other network support technicians and plan, co-ordinate, and implement network security measures
Manage performance tuning and capacity planning activities to enhance the performance of the network resources
Perform routine backups and archival of files stored on the network to assist with disaster recovery
Analyze user support statistics and other data and recommend appropriate measures
Assist in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges
Develop joint sales and marketing strategies with key business partners

Confidential, Burke, VA

Realtor

Responsibilities:

Present residential properties and demonstrate features and benefits of available homes. Converted prospects to closed sales for clients located throughout Northern Virginia
Provide close personal client attention and tenacious follow-up to ensure the best service
Prepare contracts and documentation, advise first home-buying clients on general escrow and title procedures
Market and list throughout Northern Virginia
Design and continuous update marketing materials

Confidential, Fairfax, VA

Sales Representative

Responsibilities:

Recognized by company for outstanding sale service and consistent in reaching company goals
Taught Introduction to Sales Class to new trainees
Traveled to numerous locations to assist with sales-related issues
Developed and managed accounts
Handle all receivables for existing accounts
Responsible for prospecting and sales activity
Worked with vendors to ensure product is delivered on time
Worked with accounts on their advertising campaign and review expectations and goals

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Network Operation Center Administrator Resume

Alexandria, VA

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