PROFESSIONAL EXPERIENCE:

Confidential

Technical Sales Consultant

Responsibilities:

Delivering technical sales expertise to complete deals wif Tier 1 & 2 video service providers, including WoW, CenturyLink, Mediacom, and Cox. Provided expertise in helping vet and advance strategic business partnerships. Researched customer issues and developed strategies to maintain revenue and recover damaged customer relationships. Developing GTM strategy to increase OVP business wif legacy MSO and IPTV service providers.

Confidential, San Diego, CA

Sales Engineer

Responsibilities:

Provided sales engineering support for the N. America sales team selling MultiRights CA/DRM solutions into IPTV, DVB, OTT, service provider and hospitality markets. me provided system designs for VMX’s Verspective Analytics product which is built on a Hadoop cluster. me have advanced and closed opportunities for service providers including Rogers, TDS, Cogeco, CenturyLink, CinciBell, and Mediacom.

Confidential

Consulting Network Engineer

Responsibilities:

Completed project for Megacable Guadalajara, including ABR encoding, UCS servers wif VMWare virtualization, CDN, and client interfaces. me was responsible for the CDN hardware and integration, as well as the CDN system management and analytics tools. Assigned to Shaw Cable in Calgary for CDN, linear encode, and analytics implementation. Trained in UCS server, VMWare, OpenStack and Agile/Scrum procedures.

Confidential, Westborough, MA

Solutions Engineer

Responsibilities:

Providing technical pre - sales consulting for top tier IPTV and cable video content providers. Confidential provides hardware and software solutions for the transport of broadcast video and PPV SDV streaming. me work wif a broad variety of technologies, including: MPEG2 4, MPTS SPTS, unicast multicast, HD SD, SDV, VOD, ad insertion, QAM transport, rate shaping and buffering, and Microsoft Mediaroom integration.

Confidential, Waltham, MA

Field Sales Engineer

Responsibilities:

Lead North America Field Sales Engineer for ServAssure DOCSIS network management product to MSO customers. Pre-Sales support for Arris ServAssure and Compass. Working closely wif PLMs, Bus. Dev., and Sales Account Management to provide technical expertise for large and medium size cable operators to close multimillion dollar sales deals for software and service. Generate site surveys and sales documentation for professional services and account management. Respond to customer technical questions in presentations and the RFx process. Determine best way to approach customers needs for DOCSIS NMS, QoE/QoS, VoIP monitoring, IPDR, transceiver & power supply maintenance, and CMTS/CM/MTA troubleshooting.

Confidential, Mansfield, MA

Responsibilities:

Field Applications Engineer - Major Accounts - Comcast, TWC, Verizon FiOSPre-Sales support and implementation of IP/RF/MPEG test and measurement hardware and management software for end-to-end monitoring of digital video as it is created, processed, and delivered to subscribers. Assigned to support Verizon FiOS account at Waltham Labs and field SHE/VHO sites and Comcast North Central and Eastern divisions. Worked wif a broad variety of technologies, including: MPEG2/4, MPTS/SPTS, unicast/multicast IP, RTP/RTSP/IGMP, HD/SD, & VOD. Monitor pre and post ad insert, muxing and modulation at operations centers, headends, hubs, and customer premises. Conducted training for customers (on-site and WebEx) in MPEG transport and network technologies. Worked wif MSO/IPTV providers to engineer their test and monitoring environments to maximize ROI, optimize performance on their media delivery networks, and satisfy customer’s requirements.

Confidential, Framingham, MA

Corporate Sales Engineer

Responsibilities:

Pre-Sales support for the leading VoIP SMB Enterprise PBX and Call Center solutions suite. Engineered network and call center solutions for clients ranging from Mass. Department of Revenue, Mass. Water Resource Authority, Nichols College, Orvis, and many private and public institutions and businesses throughout New England and Upstate New York. Created statements of work and respond to RFPs. Trained in configuration and administration of the 3300 ICP VoIP PBX, NuPoint Unified Messaging, Enterprise Manager, and other Mitel IP telephony solutions.

Confidential, Cambridge, MA

Senior Implementation Engineer

Responsibilities:

Conducting NPI and beta trials for machine learning DVR MPEG analysis server cluster. Integrating a newly developed vision system and DV search engine into homeland security and retail loss prevention video environments, including CVS, Babies R’ Us, Bloomingdale’s, US Secret Service, and the Mohegan Sun Casino. Implemented complex multi-server Linux/Postgres SQL installations at customer sites.

Confidential, Westborough, MA

Senior Systems Engineer

Responsibilities:

Network support engineer at broadband switch/provisioning software startup. Provided pre- and post-sales technical support to MSOs and CLECs. Traveled internationally to customer sites to create testing environment for product demos and trials. Conducted training seminars for customer sales and network engineers on configuration and management of the Cuda12000 Broadband Switch. Worked wif development staff to characterize and isolate product change and enhancement requests. Developed troubleshooting manual for training department.

Confidential, Billerica, MA

Senior Technical Support Engineer

Responsibilities:

Providing high-level network hardware support exclusively for Premium Accounts (service sales >$500k per annum) Assigned accounts included: Bell South, Bell South Cellular and Commonwealth of Kentucky. Supported Nortel routers and switches including BCN, BLN, ASN, ARN, AN, Centillion 100/1000, Passport 8000, Baystack 450 and 350.Troubleshooting software, configuration, hardware and connectivity issues for many protocols and topologies. Supporting IP, Frame Relay, ATM, PPP, RIP, OSPF and others.