SUMMARY:

My goal is to obtain a challenging position utilizing and expanding my skills as an analyst within a progressive organization and to utilize state - of-the-art technologies while enhancing my knowledge and dedication in a team environment.

TECHNICAL SKILLS:

Operating Systems: Windows 95/98/NT/2000/ME/XP/WINDOWS 7/8XP DOS 6.X/7.X, Windows 3.X, Windows for Workgroups 3.11.

Software: Ghost, PC Anywhere, Remote Access, Watch Dog, Blast, Kermit Dialer, MSOffice 07/03/12, and Office XP.

Utility Software: Security Anti-Virus and Anti-Malware Tools Norton, Trend Micro, AVG, Malware bytes, Port, Expert Advisor, DP Umbrella, Ghost, ITSM and Remedy ticketing system.

PROFESSIONAL EXPERIENCE:

Confidential

SME

Responsibilities:

• Worked occasional late hours including weekends to support department moves and other projects
• configured workstations (LWS) import sheets with all needed information for workstation names, order transmittal groups and other back end printing (e.g. AVS)Diagnosed and corrected network errors in a help desk environment
• Configure specific LWS records for printers to be used in order transmittal
• Mapped all clinical workstations for static workstations, and analyzed which non-clinical (practice management) workstations could be used as dynamic workstations.
• Conducted onsite tests of client workstations for Citrix login, and EPIC connectivity, as well as front end & back end printing
• Performed tier 1 support for workstations and printing problems on an ongoing basis.
• Managed the EPIC MA PRINTING Remedy groups, including incident and change management requests.
• Assists applications support in configuring back-end printing on Windows workstation; Cerner and EPIC/UNIX
• Attended staff & project meetings
• Developed test/project plans and communicated risks and ensured understanding of these risks
• Provided product expertise to client groups, delivered presentations, demonstrations and training for application systems.
• Coordinated installation and first-use of new applications.
• Served as a single point of contact for the resolution of client issues.
• Provided on-going technical or track management and status reporting at all levels.

Confidential

Desktop Analyst

Responsibilities:

• Support all areas of clinical and administrative operations encompassing approximately 9,000 end-users; dedicated support of PFS (Patient Financial Systems)
• Technical lead analyst for 25 Desktop Support Analyst in Department
• Resolve hardware and failures; completed installations, configurations and implementations as requested; Confidential /Lenovo desktop, thin client and laptop units
• Installed and configured Windows XP/7 on workstations with imaging resources
• Setup and trouble shot voice over ip Cisco series phones.
• Assists applications support in configuring back-end printing on Windows workstation; Cerner and EPIC/UNIX

Confidential

Desktop Technician

Responsibilities:

• Pulled out old Dell workstations. Imaged, configured, and installed new Dell system. Connected them to local and Microsoft LAN printers.

Installer

Confidential

Responsibilities:

• Installed and troubleshot wireless networks in home and small businesses
• Installed and transferred data with Intellimover software from the old systems to new ones.
• Set up File and print sharing.
• Set customers up on their internal ISP.

Confidential

Associate Confidential Golden Triangle

Responsibilities:

• Seasonal employee for Confidential in Denton. Started out with setting the store up for Christmas.
• Helped out on the Dock after the decorating. From there I went to Six Flags Mall and assisted on closing the store down.
• Supervised associates and contractors on the floor. From there went to Willow Bend Mall. I organized their inventory of fixtures for all stores by store in their warehouse

Technical Analyst

Confidential, Plano, TX

Responsibilities:

• Contractor in Enterprise Network Support for Confidential Enterprise 4x/7.x, Netshield for Netware and NT/2000, ASAP, Confidential 1.2, EPO, Desktop firewall 8x. External customer called in for assistance on configuring, error messages, and general questions about software.

Technical Analyst

Confidential

Responsibilities:

• Trained at Confidential during the month of august to assist on T1, and T2 connections in the state of New York. New York Confidential is Union. The union was in between contracts. I was there to maintain Company stability during Contract renewal.

Laptop Technician

Confidential

Responsibilities:

• Contractor at EDS assisted on a contract with, Confidential on trouble shooting fixing laptop computers. Fixed approximately 10 to 15 Laptops a day. Repaired LCD displays, body of the laptop, faulty hard drives, motherboards, video, and other laptop hardware. Due to loss of contracts at EDS I was laid off of contract.

IT Administrator

Confidential

Responsibilities:

• Technical Support for 50 users Project Leader; 50 Workstations Windows 2000 Professional MS Outlook/Exchange
• Equipment ordering, created standard ghost image for 32 branches in the DFW Area
• Administrator for IS Director and IS Manager
• Supervised four field technicians.
• Dell and HP hardware repair coordinator. Share server back-up administrator

Desktop Support

Confidential, Irving, TX

Responsibilities:

• Technical Support; 200 Desktop using Ghost in Windows 98/NT/2000
• Windows based Software Installation
• Windows 98, Windows 2000 and Windows NT 4.0

Desktop Technician

Confidential, Dallas, TX

Responsibilities:

• Troubleshooter; Confidential Compatible Personal Computers and Laptops
• Installed and Configured Motherboards into Confidential Compatible Laptops and Desk Tops
• Instillation of Various based software and part replacement in Various Confidential compatible Printers
• User Network Connections

Technical Support Specialist

Confidential, Carrollton, TX

Responsibilities:

• Remote Software and Hardware support for integrated telephone systems
• Network print queues for Novell Net Ware and Windows NT
• Diagnosed and corrected network errors in a help desk environment
• Client guidance; Telephone technicians in repairs, replacement and configuration of hardware components
• Instillation of Network Interface Cards, Drive Controller Cards, Video Controller Cards, Hard Drives, Repeaters, Routers and Hubs
• Company Software Trainer

Desktop Technician

Confidential, Dallas, TX

Responsibilities:

• Custom Personal Computer Design and Installation Services
• Confidential Compatible Troubleshooting; Replacing Floppy Drives, Video Cards, Network Cards, CD ROM Drives
• Motherboards Installed and Configured
• Parts Replacement in various Confidential compatible printers
• Windows Software Instillation; Windows 98, Windows 2000, Windows NT

Help Center Coordinator

Confidential, Vienna, VA

Responsibilities:

• Customer assistance; Internal and External to NFCU, First Level Support
• Windows 95 Setup and Configuration; Software application
• Customer Support
• Mainframe Support; passwords and unlocking terminals
• Unlocking Image Transactions or Inactivation Customer Image Accounts
• Workstation Configuration
• Bringing Printers and Scanners On Line
• Mainframe Applications, Touch-Tone Teller, Internet Home Page
• Telecommunication Equipment and Line Support
• Customer Update; System Events and Outages, Including LAN
• Migrated Mainframe Environment to LAN Environment, Microsoft Project
• Worked on AS400 system.