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National Field Service Support, Network Specialist Resume

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GA

SUMMARY:

  • Electrical Engineering studies and more than 20 years of Wireline and Wireless experience
  • Wireless Net Work Specialist, HW/SW Technical Support, NOC/MTSO/Switch, Implementation, Integration, Senior level understanding of telecommunication network infrastructure for fixed and mobile/Microwave applications of Cisco, IT, Alcatel Lucent (ALU), Ericsson, Nortel, Nokia Siemens (NSN), Nokia Airscale, AT&T, T - Mobile, Verizon 2G/3G/4G/5G GSM/UMTS/LTE/CRAN/DAS/SMAL CELLS/COWES RF, RBS, NodeB eNodeB, RNC, Data translation, RF Radio Parameters, Radio/Tower/Antenna/TMA/RET/CPRI/DUL/DUS/WLL/Bandwidth/ Fiber links, Coax jumpers, Scripting/Java applications features, KPI/Mercury RF performance, Links/Trunks/Transport/Fiber/RRH/RRU/DIVERSITY/VSWR/RSSI/Traffic/Radio coverage/interference tools, Network construction, New Carrier install/upgrade/expansion, Call test, PIM test, Optimization, RFSD/Atoll design, DAS, Small Cell Project Management, MOSD/MVDT/NTE/WRT dispatch support, Training colleagues, NFSD/Web Portal tool, alarm monitoring tools, OSS, ENM, Winfiol, ROMT, CLI, TELENIUM, CTS, AOTS, EIM, using Netcool, Remedy, UNIX, Windows, IBM Mainframe
  • Systems Security Professional, Cisco SIAD, Cisco Routers Network Associate and Professional for Voice, Data, Routing & Switching, (CISSP/ CCNA/ CCNP)
  • Specialized in Core Telecom networks, cell site installations, Advanced Technical Customer Support, Optimization and Design, RF identification/prep-work, PM project Management and RFDS/plumbing
  • Work experience with ISO9000 and ANSI including elaboration of customer’s specifications and requirements
  • Network signaling platforms technologies including Transmission MW/SS7, SONET, T1-T3, DS1-DS3/CCITT/TCP-IP/ETTCS/HLR/MSC (Ethernet to Cell Site)/ET’s/ PM for IP-Ethernet Technical support deployment for GSMoE/UMTS/LTE Over Ethernet, PCRF /Diameter/Radius, Microservices based application development
  • Core Telecom with experience in IMS Technology of different elements such as S-CSCF, P-CSCF, TAS, MRF, PCRF, HSS, experience in SIP, SDP, RTP, RTCP, Diameter, LTE Wireless Mobility Network Experience, Domain knowledge, Packet Analysis for VoLTE (or VOIP) Protocols Wireless domain of LTE, 3G, 3G+ PacketCore, /UMTS/LTE
  • Own/Drive automation implementation, assist the Test Architect in developing new features in frameworks and automation platform, knowledge of C++, Java/JavaScript/.NET, REST API, Python, Agilent DNA (UMTS and LTE), Anite and JDSU (UE based tools), experience in Fading Simulator, Perfecto Mobile, TEMS - UE Air interface Layer 3 message capture, experience in QXDM - Post processing tool, Spirent Landslide, IXIA
  • Network topology & various interfaces, Understanding of call processes between End to End system testing, Experience with SIP protocol and IMS based services, VoLTE call end to end testing, debugging skills using Wireshark tool, Technical customer sales management support, technical project management, and telecom infrastructure planning experience, Wireless installation, manual and SL integration, cutover, upgrade, scripting, ROMT, TMA, Antenna, Diplexer, DC-block, Surge-Restore, BAIST, Jumpers, RRU, WRRU, TRX, ETMFX, RF, RFDS
  • Leading/managing small or large RF teams for integration, drive testing, launch, and creative solutions for KPI goals
  • Experience conducting Site Surveys, Installation/Commissioning/Integration and troubleshooting of 2G, 3G, 4G, 5G/DAS-GSM-UMTS-LTE 700, 800, 1900, 2500 MHz and/or AWS within a base station (BTS) and performing required Site Acceptance Testing procedures. Knowledge of typical configuration and installation best practices across multiple OEM BTS types, (Samsung, Alcatel-Client, Ericsson or Nokia). Experienced in RF equipment, RF design (RFSD), AC/DC power systems, installation methodology, labeling, Cisco/Juniper Cell Site Routers (CSR-SIAD), typical configuration and installation of wireless cell site equipment, Ethernet Backhaul, troubleshooting Time Division Multiplex (TDM), Microwave Radio equipment and grounding. Experience with Wireless Network Topology, scoping and testing Fiber optics and using a site manager tool to load configuration files and perform software upgrades on a DU/BBU shelf. Faulty module replacements with Nokia RRH SW push. Work independently.
  • Multilingual, fluent in Swedish, Norwegian, Danish, English, French, Italian and Spanish
  • Fiber Internet Access ("FIA") dedicated internet access, voice trunks (Primary Rate Interface/Session Initiation Protocol ("PRI/SIP"), and Ethernet topologies, including EPL, EVPL, EPLAN (point to point/point to multipoint). IP assignments, VLAN assignments as needed, as well as Ethernet Virtual Circuit Identifications ("EVCID") assignments as required. Responsibilities may require verification of equipment, equipment builds, inventory review, and assignment of paths, segments, and equipment ports as well as additional network topologies. Tools used are Granite, Putty, SalesForce, and Remedy, along with homegrown tools the Carrier uses. Experience logging into multiple vendor equipment (either Cisco or Juniper is a must, Sumitomo, Alcatel, RAD, and tracing out layer 2 and layer 3 circuits from customer premises to Core Edge with very minimal to no documentation. Ability to learn quickly and adapt to frequent changes knowledge of SONET, ATM, Switching, and Router equipment (i.e. Cisco, Positron, Nortel, Juniper, Sonus, Lucent)

PROFESSIONAL EXPERIENCE:

Confidential

National Field Service Support, Network Specialist

  • Wireless infrastructure for CTRAN/ 5G, LTE/ 4G, UMTS/ 3G, DAS, Small Cells networks, Micro Wave, Cisco Router, Switches Telco, digital fiber optic transport and other cell sites equipment like fixed or portable generators, commercial power, backup batteries - Locate, diagnose and troubleshooting all wireless telecommunication network voice/ data issues - using Netcool alarm monitoring system, Remedy ticketing system, UNIX.
  • Senior level understanding of telecommunication network infrastructure for fixed and mobile/Microwave applications of Alcatel Lucent (ALU), Ericsson, Nortel, Nokia LTE Airscale/NetAct, Nokia Siemens GSM (NSN), 2G/3G/4G GSM/UMTS/LTE RF, RBS, NodeB eNodeB, RNC, Data translation, RF Radio Parameters. Radio/Tower/Antenna/TMA/RET/CPRI/Ericsson 6601 DUL & DUS/WLL/Bandwidth/ Fiber links, Coax jumpers, Scripting/Java applications features, KPI/Mercury RF performance, Supporting switch, tower technicians and drive test teams with onsite technical support of the Nokia/ALU BTS and associated equipment such as CSR, LMU, GPS, PDU, Links/Trunks/RRH/RRU/DIVERSITY/VSWR/RSSI/Traffic/Radio coverage/interference tools, Network construction, New Carrier install/upgrade/expansion, Call test, PIM test, Optimization, RFSD/Atoll design, DAS, Small Cell Project Management, MOSD/MVDT/NTE/WRT dispatch support, Training colleagues, AT&T NFSD/WebPortal tools, alarm monitoring tool, OSS, ENM, Winfiol, ROMT, CLI, CTS, AOTS, EIM, De-Commission of ALU 9926 BBU, Installation, Commissioning and Integration of the Nokia Airscale BBU into existing customer networks, Fault diagnosis and rectification utilizing experience and product documentation, provide customer support as required during commercial deployment. LTE parameters, KPI counters, Operational Performance Indicator (OPI) counters, LTE power management, Carrier Aggregation, and associated call scenarios. Skills to review daily KPI reports using Windows, IBM Mainframe and identify sites with performance degradation issues
  • Pre & Post-launch optimization and alarm management for UMTS/LTE RF networks and facilitate deployment of new sites/carriers to improve the coverage and the UTMS and LTE foot print in various markets.
  • Experience in Alcatel-Lucent / Nokia Flexi BTS, Nokia eNodeB’s integration ALU 7705 service routers configurations, and Nokia/ALU Small cells integration. Knowledge about LTE/VoLTE technology, LTE network architecture, 3GPP standards; experience in supporting RF deployments with US-based cellular operators; 3G knowledge of eCSFB issues, RF Optimization for LTE / UMTS / GSM/ CDMA / EV-DO, LTE and/or VoLTE RF optimization or network performance management functions including trending, analysis, monitoring, reporting, KPI and troubleshooting. Experience with Nokia NetAct OSS in alarm management, performance, Nokia tools including PNM, ALU NPO, NetAct RS management and parameter configuration management, knowledge of Nokia and ALU LTE TDD and FDD parameters. Experience with Alcatel-Lucent OSS (SAM). Knowledge in RF Optimization Layer 3 analysis experience using tools similar to ACTIX. Knowledge of running traces for troubleshooting/analysis of the various drive testing equipment such as JDSU/RAN Advisor, Nemo, TEMS, X-cal, Windcatcher and FalconSmart, troubleshooting to perform tasks such as resetting an eNB/RRH, changing a parameter, run WO, updating the yang file, alarms, RSSI/VSWR/DIVERSITY issues, understanding of Radio Resource Management functionalities, e.g., handover control, admission controls, capacity management, monitoring site alarms, doing health check status of sites, resolve alarms, understanding & exposure to RF design (link budget inputs, propagation models), optimization, PLANET, ATOLL and performance tools. Follow process, good communication and documentation skills

Confidential

National Field Service Desk (NFSD), USA

  • RAN, 2G, 3G, 4G, RF Performance, Pre and post KPI using Mercury tool for health checks performed on all potential service impacting work by all AT&T national vendors and contractors for new construction of cell sites, implementation, upgrades, integration and optimization of the 2G/3G/4G systems. Provide remote technical support, advance NodeB, eNodeB, BSC, RNC, Transport subsystems, RF troubleshooting of RSSI, VSWR Diversity, Radios, DUL/DUS/SFP fibers using Remedy, UNIX, Windows, EIM (equipment in maintenance) and remote repair of RAN equipment for multiple vendor technologies like Nokia, Siemens, Nortel, Lucent/Alcatel/ALU, Ericsson, Cisco SIAD IP routers using Netcool, IBM Mainframe. Assists in the fault isolation, initiate escalation to the appropriate support organizations as needed like the design, planning and performance Mgmt.
  • Training and supports my colleagues. Opens, updates, and closes trouble tickets as required to track progress of trouble resolution. Assist with network configuration/reconfiguration like TMA’s using. Maintain documentation of daily operations reports and provide wireless subject matter expertise in all wireless levels of support for the global network infrastructure in one or more of the following technology GSM, UMTS, LTE, disciplines.
  • Assist with expert level support, coordination and direction of complex data collection and analysis such as traffic reports, RSSI, VSWR, DIV and call drops. Provide consulting and ensures that the engineering or operational designs for changes to existing supported services or the addition of new services conforms to and enforces the standards that have been adopted for the national network performance.
  • SWAP sectors and incorrect azimuths, Identify, track and resolve Fiber link issues including but not limited to high BER, High Fiber loss and SFP mismatch, Create and implement scripts to account for hardware changes on site to support construction crews to successfully complete their job with minimum impact to customer KPIs for change one radio type to another, redefine/define RET configuration after an antenna swap/install, define any SQUIDs added on site, ability to read and implement the design documents such as RFDS and RNDCIQ
  • Support to other personnel across all regions to restore service, execute change or determine root cause for an underlying incident. Responsibility for setting priorities within the team and working with management to provide guidance on tasks, activities, work assignments, recommending and providing solutions, workarounds and executing changes for restoring service to supported core network technologies. Creating technical procedures and training less experienced colleagues. Assist in recruiting expansions and interviewing new employed staff.

Confidential, GA

Senior Technical Customer Support

  • 2G/3G/RAN/UTRAN/RNC/Node B Roll-Out, Integration, Swap, RF, RFDS/plumbing, DAS Performance, Optimization, Roll-Out, Integration, Rehoming, Implementation, Core Network, Node B & RNC system acceptance and health check, Capacity Planning, drive test support, new site built, project acceptance and problem solving using UNIX, Windows, IBM Mainframe
  • Advanced RF Trouble shooting, Performance Assistance Center (PAC), metrics, KPIs and Business objects tools, Ericsson ROMT or Nokia MMI for parameters changes, VSWR, DIV, RSSI, OSS (WRNO, RAN Explorer, Element manager etc.), Optimization, Statistics, 3G NPI and RAB services (CS, PS, HSDPA, EUL), RAN Configuration/futures, Correct Data Errors, Diagnosis, Rectification of Faults, Complete Acceptance, Generate Process Reports, Troubleshooting daily health check issues with Ericsson, Lucent, Siemens, Nortel & Nokia 2G/GSM/3G/UMTS-P6/4G/LTE/MSC/HLR/BSC/RBS, VoLTE. EVDO verification of existing IMA groups of T1’s)/Data Transcript/Granite, Winfiol/OSS/iBwave (WRNO, RAN Explorer, MySQL, Element manager etc.)
  • Management and leadership experience in many projects
  • ETTCS projects, Atoll, SIAD, CISCO Routers, IP config/test, Ethernet links, CCU, MSN, ATM, IMA, T1, PP1/2/3/4, Implementation Scripts, TMA, Antennas, LTE, UMTS, RNC, Node B, OBIF, OSS, Solaris, Moshell, RBS element manager, ProComm, WinFiol, Citrix, Telnet, FTP/ Azimuth, Mechanical and Electrical Tilt (RET/EDT/MDT)
  • Preparation of new installations of Ericsson systems GSM850/1900 & UMTS 850/1900, E911, Edge
  • Work in the shelter i.e. diplexers, jumpers, cabinet additions, cutover, outages handling, fall back, MCPA/SCPA & commissioning
  • Diplexers (DC Blocks/BIAST’s), TMA cards, Bias Tees, IDB changes, TRX deletes, Identify and resolve any existing MSC, APG, HLR, Node B, RNC, BSC, BTS
  • Managing wireless construction, civil and tower General Contractors building wireless cell sites
  • Oversee construction services: Basic Construction, vendor equipment requirements, Towers, Lines and Antennas
  • Basic understanding of overall Wireless Telecommunications (GSM and LTE)
  • Communicate clear directions to General Contractors per RFDS for GSM/UMTS and LTE configuration
  • Very high site level scoping skill ability to read/understand or correct an RFDS, create Scope of Work and communicate scope to General Contractor companies
  • Lead tiger teams for very advanced lines/antennas troubleshooting skills to assist alarm clear like VSWR/DIV/RSSI, etc.
  • Consolidate construction reports and convey clear/accurate reporting to Project Managers
  • MCPA/SCPA commissioning, process input power settings (BTS), power output per channel, alarm configuration, pre and post alarm checks etc…E911 verification, Dual Band LMUs
  • MSC/BSC DT verification with consistency checks (RF Performance) using KPI, GEPH, CTR, UETR, Sensor
  • LTE/IMS Core network, knowledge on PCRF and DRA components, PCRF and DRA use cases like Metering, Quota, QoS step up/down, ToD procedures, Routing, Load balancing, 3GPP Diameter Protocol, 3GPP Gx, Gy, Rx, Sy, Sd, Sh interfaces, TCP/IP, SCTP, SOAP, REST protocols, 5G Architecture and network elements, Platform, Installation and basic administration of VMW, OSP platforms, knowledge on Linux, CentOS, Kubernetes: installation and administration, Microservices, System and Solution Testing, Hands on exposure to different types of, performance tests, system testing in agile environment (Scrum, Sprints), traffic generators like dsTest

Confidential , Miami, FL

Wireless Network Operations Manager & Senior Switch Engineer

  • Contribute to a proactive operation team/ Test/locate/repair/Maintains/troubleshooting/Roll-Out, Integration and implementation of all complex call routing database changes within all core 2G/3G network elements GSM/UMTS/SGSN/GGSN/EDGE/GPRS/AXE BYB810/MSN/MSC-S R12/APZ / MGW/Network Audits, adjusting 3G RAN using NSN NETACT. Siemens RNC and Node B status handling via OMC-R. Loop testing T1/NIU/IPv4-IPv6 checking transmission with Field Engineers//Data Transcript.
  • BSC/RNC/BTS/RBS/Node B rehome, provisioning, decommissioning and RF planning
  • Familiar with SONET, Digital Transmission Protocol/ Layer, DS0/ T-1, DS3/ T3, Granite, DIP, ISUP, TUP, MUP, DACS, TCP/ IP, C++ scripting and programming using Netcool, IBM Mainframe
  • XMLs implementation using CM Operations Manager (CM Provisioned and CM Plan Manager.
  • Creation of COCO/Granite and ATM interface configuration parameters in the RNC Implement and coordinate activities such as Roll-Out, Integration of new sites, TRX expansion, BTS /Node B re-homing, cutover, site upgrade, Fall Back procedure.
  • Switching Network Operation using Remedy, UNIX, Windows tools

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