SUMMARY:

• 17+ Years of experience servicing, troubleshooting, supporting and configuring PC equipment including workstations, servers, laptops, rack mount equipment, printers and other peripherals.
• 17+ Years of experience supporting, installing, configuring, and troubleshooting Microsoft client and server platforms from Windows NT, through Windows Server 2012, with extensive knowledge of the Hyper - v virtualization platform.
• 15+ Years of experience supporting/configuring networking and server protocols, including TCP/IP, UDP, DNS, AD, SMTP, SNMP, NAT, SNAT, time services, WINS and RADIUS.
• 5+ Years of experience with industry standard networking components including firewalls, routers, and switches. Knowledge of Cisco, AdTran, HP, WatchGuard, SonicWall, Juniper Netscreen, and FortIgate products.
• 5+ Years of experience designing, implementing, monitoring, maintaining, and troubleshooting hosted cloud services using Amazon AWS, Microsoft Azure, and CenturyLink Cloud Control Portal.

TECHNICAL SKILLS:

• Proven Leader and Mentor, operating effectively with little or no supervision, ability to teach others and communicate knowledge.
• Strong project management and implementation methodologies. Proven history in managing enterprise projects from inception to completion; sensitive to budget and timing constraints, with strong quality control and people skills.
• Proven Multi-tasker, excelling under stressful, time-sensitive conditions, comfortable working independently or with a team, readily adaptable to rapidly evolving technologies.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Solutions Architect

Responsibilities:

• Managed all aspects of networking projects including design, implementation, security, migration and maintenance for all Confidential customers
• Worked directly with customers to ensure that all solutions met project specifications
• Developed business and technical requirements based on project need
• Evaluated project contracts and provided improvement recommendations if necessary
• Carried out performance and scalability assessment activities
• Implemented full monitoring and enterprise quality reporting and telemetry
• Created and maintained all customer technical diagrams and documentation
• Coordinated with enterprise providers such as CenturyLink, Amazon, Mitel, and Integra to extend customers networks using MPLS technologies, and virtualize customer services into the cloud
• Participated in development of business plan and financial models

Confidential

Systems Engineer/Solutions Architect

Responsibilities:

• Provided 24x7 support for Windows Update and The Windows Store, including web servers, SQL servers, and underlying network infrastructure
• Daily reporting of all related web sites availability and investigation of sites that fell below 99.90% availability
• Primary incident responder for major outages
• Created automation to help track and manage over 3000 servers, VLAN’s and VIPs and F5 load balancers
• Worked closely with Microsoft Security teams to develop ACS reporting, created security enabled monitoring/alerting

Systems Engineer/Solutions Architect

Confidential

Responsibilities:

• Primary Systems Engineer for the Microsoft Tag application
• Provide 24x7 support for Microsoft Tag, and many other Confidential projects
• Management of all servers (web and SQL), using agile methodologies across Production/PPE/Test/Dev environments
• Management of all Microsoft Tag hosted services in Microsoft Azure
• Worked closely with the product team to identify bugs and coding issues
• Assisted in maintaining Microsoft SBG Research Lab, including over 300 servers and many advanced networking devices

Systems Engineer/Solutions Architect

Confidential

Responsibilities:

• Primarily responsible for creation, implementation, and day to day management of monitoring tools that monitored some of the highest visibility web sites in the industry

Confidential

Tier1 Operations Engineer/Tier2 Operations Engineer

Responsibilities:

• Provided Tier 1 and Tier 2 Monitoring 24x7 for all microsoft.com sites and subsites
• Worked closely with engineers to identify problems and resolve issues within 15 minutes
• Developed troubleshooting guides for Microsoft.com and related sites
• Maintained conference calls as needed for important deployments and major releases
• Worked with Tier 3 engineers to schedule various maintenance and downtime tasks on high availability web sites
• Assisted in managing large data center or regional outages

Confidential

PCS Network Analyst/Consultant

Responsibilities:

• Monitoring base stations, RF signal strength, network handoffs and other various facets of the PCS network
• Worked directly with RF engineers to solve base station configuration problems, LOS issues and problematic drop zones

Confidential

IT Analyst

Responsibilities:

• Supported migration and integration of Cingular and Confidential &T Exchange servers across two domains (ATTWS and CingularUS) to a single email platform
• Assisted in troubleshooting complex and difficult migration problems
• Supported migration/convergence of ATTWS domain controllers to CingularUS domain controllers

Confidential

Production Manager

Responsibilities:

• Managed the production line, overseeing assembly all FocusMicro DVR security servers
• Worked with field technicians to identify and resolve problems with devices in the field
• Developed Quality control procedures that increased efficiency of first line of failures to less than 2%

Confidential

Desktop/Network/NOC Technician

Responsibilities:

• Maintenance and troubleshooting of ATT Fixed Wireless internal network, connectivity issues
• Maintenance and troubleshooting of company desktops and laptops
• Maintenance and troubleshooting of company servers and domain controllers.
• Developed full bare metal imaging solution for all internal computing equipment
• Worked regularly with UNIX administrators to solve cross-platform computing issues
• Main point of contact for issues related to remote network connectivity

Confidential

PC Technician, Lead PC Technician, Production Manager

Responsibilities:

• Ran the production line assembling all Confidential PC’s for resale
• Developed Quality control procedures
• Supervised and mentored production line staff
• Did general PC repair and diagnosis