SUMMARY:

• Over 10 years of experience in the Information Technology field: installing, repairing, configuring, and upgrading software and hardware.
• A team player who works well with others to meet goals in a timely manner.
• Self - starter with high work ethics and standards. H

• 15 Years Supporting all versions of Windows
• 15 Years supporting Exchange Server 2
• 9 Years Supporting Active Directory
• 4 Years Supporting VM Ware
• 3 Years Supporting VPN Technologies
• 9 Years Supporting Tape backups. Backup Exec, Legato
• 15 Years Supporting Dell Servers and Desktops
• 4 Years Supporting PBX and VOIP Phone Systems, Lucent, Mitel, Intertel, Shoretel
• 3 Years Network Switches
• 10 Years Supervising small to large IT Staff Cloud administration AWS,Google.
• 15 Years Supporting Antivirus software solutions Symantec, McAfee
• 10 Years Supporting workstations hardware and software
• 1 Year Supporting SQL Server 2000, 2003
• 1 Year Supporting SharePoint
• 2 Years Supporting EMC and SAN Storage Systems
• 10 Years Supporting Network printers
• 8 Years Supporting VNC remote connections
• 5 Years BIS Server/Blackberry Administration
• 8 Years Running Cable Drop and terminating
• 3 Years Disaster Recovery Planning
• 2 Years Paperless Planning

SPECIAL SKILLS:

• Bilingual (Spanish)
• Problem resolution abilities.
• Analytical Aptitude
• Leadership Characteristics
• Positive Motivator
• On time / time management

TECHNICAL SKILLS:

Software: Windows95-2012, XP, Vista, Sccm, Scum, VM Ware, Virtualization, Cloud, AWS, Server 2012, 2008 Server, 2003 Server, 2000 Server, Exchange 2000, Exchange 2003 Exchange 2010, NT 4.0, BIS Blackberry Enterprise, Ghost, Mail Marshal, Norton, McAfee, Legato, Backup Exec, Bomgar, Peach Tree, Crystal, Skype for business, Timberline, Paperless, Matthew Bender, Sharepoint, Trakquip, Mitel, Nortel, Active Sync, Office 2000, Office 2003, Office 2007,Office 10, Word Perfect, Macintosh, Excel, MS Word, Vantive, Circuit Manager, Bartender, E-Binder, Canon Creation, Image Editing, Canon Photo, OCR with Text Bridge Pro, Outlook.

Hardware: Voice over IP Phone Systems, PC, Mac, Modems, router, servers, security cameras, Laser Printers, Flat bed Scanners, Smart Phones, Blackberry, palm pilots, video cards, sound cards, wireless equipment, and cell phones. Wire/Cables Cat-5, Cat-6, coaxial cable, BNC, HDMI, speaker wire, AVI.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Responsibilities:

• Provide User support to clients throughout the great Houston area
• Break-fix repair on Laptop s, Desktop s, Server s and Networking
• Accessing and troubleshooting user issues through virtual connections
• Upgrading servers, and data transferring, setting up cloud databases.
• Setting up cloud storage, administered storage. AWS, SAN.

Confidential, Houston, TX

Server Engineer

Responsibilities:

• Provide successful onsite delivery of Windows Server 2008, 2008 R2, 2012 and 3rd party solutions for the firm globally
• Review engineering designs and implement server builds with 3rd party software solutions
• Keep current knowledge in core Microsoft Windows Operating System, Active Directory,ESX, VM WARE, DNS, DHCP and other core technologies
• Perform root cause analysis for solutions automations and service interruption recovery; create preventative measures on complex projects
• Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues.
• Trouble shooting connection with storage SAN, EMC.
• Engineering automation solutions for Internet standards-based (e.g. DNS, TCP/IP, ARP, TCP sockets) and Windows-based (Active Directory, WMI, NetBIOS, CIFS/SMB) networks with a sound understanding of Microsoft Windows
• Working with Engineering and Operations Teams for Solutions Automation operating a network, systems, or event management system such as IBM Netcool, Microsoft System Center Operations Manager, HP Open View Network Node Manager, HP Service Manager or Remedy Action Request System in a large environment with thousands of managed or monitored agents or nodes
• The ability to analyze data related to operational monitoring issues and deficiencies and engineer custom workflow solutions to resolve these issues within the System Center Suite
• Manage and tune platforms to ensure expected availability and performance levels are achieved
• Provide expert technical direction to Sr. System, System, Associate Engineers, Operations and contractors
• Perform root cause analysis for solutions automations and service interruption recovery; create preventative measures on complex projects
• Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues.
• Break fix phisical server and VM ware environments.

Confidential, Houston, TX

System Administrator

Responsibilities:

• Roll outs and installation of server and desktops, OS and applications needed, and updates, NIC setting, Symantec

Confidential, Houston, TX

System Administr ator/Field Tech/Project Manager

Responsibilities:

• Top Companies work was performed: Washington Mutual, Chase, Wal-Mart, Vitamin Shopppe
• Deployed to sites for complete install of site
• Also trouble shoot and fix ongoing issues remotely or on site
• Upgrade software and hardware. Servers, routers, firewall, wireless devices, desktops, printers
• Active Directory and Exchange, Outlook issues. External backups
• Also Team Lead or site manager

Confidential, Houston, TX

Field Tech/ System Admin istrator

Responsibilities:

• Deployed to sites for Install of hard ware or software. Servers, routers, firewall, wireless devices, desktops, printers
• Trouble shoot and fix issues in timely manner
• Set up backups to taps, hard drive or web
• Also Team Lead or site manager
• Manage Active Directory and Exchange

Confidential, Houston

Field Engineer/System Administrator

Responsibilities:

• Handled all daily tickets for the area of Houston either remotely or on site
• On call 24/7
• Traveled to sites to fix issues that cannot be addresses remotely
• Would check all hardware and fix issue ex: firewall, switch, server
• Order or buy locally hardware or software needed
• Fixed all desktop issues ex: Exchange, Outlook, Active Directory, word doc, viruses, VPN, printer, blackberry not syncing
• Handle PR protocols with clients
• Service all Blackberry, pda, cell phones
• Audits and update info in Active Directory and SQL data files
• Project managed installs, upgrades, disaster recovery, and new builds

Confidential, Houston, TX

Senior IT Support

Responsibilities:

• Handled and delegated daily activities and calls
• In charge of purchasing all computers related equipment for Vaughn office and field sites
• Open new accounts with venders for purchasing and interacted with venders on a day to day.
• Trouble shot all levels of helpdesk issues
• Assisted with disaster recovery panning
• Conducted interviews for new IT employees
• Trained and set parameters of support
• Managed all Dell servers, backups, replications
• Upgraded the standard of IT equipment throughout the company that created a dramatic measurable level of efficiency
• Converted the inventory tracking to barcode for efficiency
• Created and input new data base in TrakQuip from scratch
• Traveled to existing field sites to service request calls, track growth and planning.
• Planned for IT infrastructure for new construction and VPN connection back to corporate office
• Strategized deployment of new equipment and setup new sites for construction of Universities or hospitals from ground up.
• Setup and controlled scheduling progresses of projects of new sites. T1, phone service, phone system, trailers, wiring, power, equipment, networking, follow-up and .
• Handled phone research, testing, ordering, and changing of phone plans to better suit Vaughn s needs. (Sprint, Verizon)
• Manage Active Directory and Exchange on a daily bases
• Dell Servers, Exchange, Active Directory, VM Ware, VPN, VNC, Backup Exe, Mitel Phone Systems, Video conferencing, Inventory Management Trakquip, EMC, SAN Storage, Paperless Applications, Crystal and Timberline software

Confidential, Houston, TX

IT Support

Responsibilities:

• Server maintenance
• Managed Active Directory and Exchange
• Helpdesk and upgrades
• Daily Backups
• Blackberry Enterprise and all cell phones issues.
• Imaged and setup new CPU & data transferring for users
• Remote desktop repairs using Bomgar

Confidential, Houston, TX

IT Support

Responsibilities:

• Supported 300 servers
• Dell Servers, Dell Desktops, Switches, Phone Support
• System Administrator
• Network Monitoring and Operations Problems
• Data Transferring, VPN, Remote Admin VNC, Terminal Services, PC Anywhere
• Legato Daily Backups
• Active Directory, Domain and Exchange Administration
• Supported: Dell Servers, Switches, Dell Desktops, Exchange 2003, Active Directory 2003, VNC, VPN, Tape Backup Legato, Cable management, Phone systems

Confidential, Houston, TX

System Administrator

Responsibilities:

• Transfer my docs, favorites and outlook .pst files to server
• Switch out old CPU for upgrades or new CPU
• Transferring data back over to new machines
• Install adobe and all network printers
• Remove fire wall to access computers remotely
• Map drives on desktop to server
• Modify Active Directory and Exchange

Confidential, Houston/Baytown, Texas

IT Consultant

Responsibilities:

• Drew plains for the implementation of expansion builds & new sites
• Ordered hardware/set-up materials for new sites
• Managed installation of all new cat45 drops in new building
• Setup router, switches, and fire wall
• Backup data
• System restore or re-image CPU
• Setup permissions and security on server
• Installation of anti-virus (Norton) and down load new Windows updates
• Install Office and updates
• Setup e-mail accounts
• Supported: Dell Servers, Dell desktops, Switches, Symantec, Cable Drops, Server, Exchange, Active Directory, Expansions planning

Confidential, Houston, TX

Field Tech Consultant

Responsibilities:

• Networking and hardware servicing
• Mapping Drives, and adding printers
• Set-up/maintain/deleting E-mail accounts
• Assigning & Ghosting new desktops
• Managed teams for build-ups of expansions/new sites/transitions
• Ordering hardware/software from vendors
• Setting up new systems/desktops/server tape backup/switches/routers
• Setting up security and permissions for user accounts
• Installation and maintaining security: Norton, firewalls routing
• Remote administration MSTSC, VNC
• Installation of new software or hardware
• Set-up of DVR camera servers and IP cameras, wireless, with inferred
• CAT5 & coax cabling
• Transferring data
• Customer service and maintain good relations with clients
• Supported: Active Directory, Exchange, Server, Symantec, Switches, VNC, Security cameras, Cable Drops, Data Backup, Tape Backups
• Confidential Monterey Mexico 2004
• Confirmed tech crew itinerary and reservations set for new projects
• Managed 5 teams of ten people
• Build up of new site from the ground up
• First team at site, assess needs of crew and inventory needed
• Manage team to run cable, receive hardware and setup our first building for use of our headquarters
• Delegate plains that are needed in the order that were requested.
• Quality control throughout project.
• Setup server rack and server, router and vpn tunnel for test and communication throughout sites.
• Run cable throughout buildings and setup desks and desktops.
• Image desktops
• Supported: Dell Servers, Dell desktops, switches, Firewall, cable drops, VPN, ISP, Ghost.