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Systems Administrator/engineer Resume

Aurora, CO

SUMMARY:

  • To obtain a challenging and rewarding position with an organization which recognizes my true potential and provides me sufficient avenues for professional growth through nurturing my technical skills and competencies.
  • Installing, configuring and administering network technologies
  • Ample knowledge in Windows XP/7/8/10 \ 2008 Server\2012 Server\
  • Active directory management, NTFS security, disk quota management
  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, SFTP,TFTP)
  • Provisioning SQL Database | Writing Query statements to automate IT Task
  • Well understanding of Routing/Switching concepts and LAN technologies
  • IP addressing and subnetting, Routing concepts
  • Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP
  • Switches: Basic Configuration & VLAN setup on Cisco 1900, 2950, 2960 Switches.
  • Router: Basic Configuration & monitoring of Cisco 2500, 2600, 1800
  • Vlan: configuration, switching isl, dotlq
  • Administering Hyper-V Virtual Machine Environment
  • Backup and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS
  • Functioning knowledge of wan solution, protocol HDLC,PPP
  • Deployment of OS via WDS
  • Working knowledge of, DHCP Server, DNS Server
  • Security administration port security on switch and IP security on Router via Access list
  • Familiar with web technology HTML CSS PHP
  • Familiar with Scripting Language PowerShell and Batch
  • Setting up Secure NFS Servers with multiple Clients for File and Disk sharing.
  • Computer assembling and maintenance.
  • Troubleshooting hardware and software problems.
  • Installing and configuring the peripherals, components and drivers.
  • Installing software and application to user standards.

WORK EXPERIENCE:

Confidential, Aurora, Co

Systems Administrator/Engineer

Responsibilities:

  • Writing/Updating PSP|SOP Documents
  • Designing/Upgrading Active Directory Infrastructure
  • Designing and Upgrading FileShare structure
  • Designing and Administering Group Policies
  • Programming and Developing IT Applications Utilizing the following Languages (PHP,HTML,CSS,Powershell,SQL)
  • Provisioning Sharepoint Access and Permissions
  • Creating Automated Scripts for Various IT Task via Powershell,Command Prompt
  • Administering Software Deploy via MaxFocus,PDQ Deploy
  • Consult with New Vendors for various Additions Such as Data Leakage Prevention (DLP) and PCI compliant Software/Integrations
  • Adding any Additional Hardware such as (RAM) to Our Physical Servers and adding Storage to our Video Monitoring Systems.
  • Providing Support to Exchange 2007,office 365 Provisioning MailBox | Distribution Groups | Aliases
  • Settings Up Outlook MailBoxes
  • Administering and Preparing Sharepoint 2013 for Additions such as SharePoint Apps
  • Working closely with Management on future company integrations and projects

Confidential, Palm Beach Gardens, FL

IT Support Specialist

Responsibilities:

  • Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners and workstations. Supporting customers using remote access technologies
  • Supporting Google G-Suite Products
  • Responsible for administering VOIP Accounts and setting up Phones via Ringcentral.
  • Responsible for Supporting Dycom Subsidiaries Virtual Environments VSphere Esxi servers, Hyper V. Creating new VMs | Allocating storage | RAM Troubleshooting issues.
  • Responsible for Provisioning Access to Microsoft Dynamics (Solomon)
  • Responsible for provisioning Airwatch to IOS and Android devices via AirWatch Admin Console.
  • Diagnosis of desktop, application, networking and infrastructure issues.
  • Experience of supporting a wide and varied client base Applications.
  • Provide workstation inventory processes: Images, distribution, repair, replacement, configuration, upgrades, security / encryption.
  • Provide third party vendor support, analysis, testing, production deployments, and post-deployment support.
  • Writing/Updating PSP|SOP Documents
  • Troubleshooting PC’s, laptops and mobile devices.
  • Providing 1st/2nd line support to Dycom internal users and Subs .
  • Administering the IT department’s policies and procedures SOX,HIPAA.
  • Responsible for supporting:
  • Windows 7,Windows 8, Windows 10/ Office 2010/13 Windows Server 2008/2012 Active Directory management, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP

Confidential, West Palm Beach, FL

IT Support

Responsibilities:

  • Provide Support Desk call functions that include: phone calls for assistance, email assistance requests, and content for the knowledge base (i.e. support procedures, tips and tricks, work-around options, how to, etc.) used for reference by other Support Technicians and clients.
  • Provide workstation inventory processes: Images, distribution, repair, replacement, configuration, upgrades, security / encryption, and the like.
  • Provide technical expertise to diagnose and resolve hardware and software related problems.
  • Maintain data associated with Support Desk functions; report, trend, and analyze results to understand capacity and improve service delivery; provide root cause analysis on chronic issues.
  • Support the review of system architecture and recommending improvements to service delivery.
  • Accurately manage IT asset inventory and software licensing compliance.
  • Ensure all end user systems have up-to-date anti-malware protection.

Confidential, Boca Raton, FL

Help Desk Technician

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Walking Clients on installing computer peripherals.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur

Confidential, West Palm Beach, FL

After School Counselor

Responsibilities:

  • Provides direct supervision of students.
  • Ensures safety, security and care of children.
  • Implements emergency evacuation procedures and first aid when necessary.
  • Takes attendance; distributes snacks; assists with homework completion; and oversees the use of facilities, materials and equipment.
  • Documents students’ accidents and injuries and completes accident reports.
  • Identifies student misconduct; completes incident reports.
  • Assists in keeping facilities neat and clean.
  • Maintains professionalism regarding school affairs.

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