SUMMARY:

• To obtain a challenging and rewarding position with an organization which recognizes my true potential and provides me sufficient avenues for professional growth through nurturing my technical skills and competencies.
• Installing, configuring and administering network technologies
• Ample knowledge in Windows XP/7/8/10 \ 2008 Server\2012 Server\
• Active directory management, NTFS security, disk quota management
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, SFTP,TFTP)
• Provisioning SQL Database | Writing Query statements to automate IT Task
• Well understanding of Routing/Switching concepts and LAN technologies
• IP addressing and subnetting, Routing concepts
• Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP
• Switches: Basic Configuration & VLAN setup on Cisco 1900, 2950, 2960 Switches.
• Router: Basic Configuration & monitoring of Cisco 2500, 2600, 1800
• Vlan: configuration, switching isl, dotlq
• Administering Hyper-V Virtual Machine Environment
• Backup and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS
• Functioning knowledge of wan solution, protocol HDLC,PPP
• Deployment of OS via WDS
• Working knowledge of, DHCP Server, DNS Server
• Security administration port security on switch and IP security on Router via Access list
• Familiar with web technology HTML CSS PHP
• Familiar with Scripting Language PowerShell and Batch
• Setting up Secure NFS Servers with multiple Clients for File and Disk sharing.
• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers.
• Installing software and application to user standards.

WORK EXPERIENCE:

Confidential, Aurora, Co

Systems Administrator/Engineer

Responsibilities:

• Writing/Updating PSP|SOP Documents
• Designing/Upgrading Active Directory Infrastructure
• Designing and Upgrading FileShare structure
• Designing and Administering Group Policies
• Programming and Developing IT Applications Utilizing the following Languages (PHP,HTML,CSS,Powershell,SQL)
• Provisioning Sharepoint Access and Permissions
• Creating Automated Scripts for Various IT Task via Powershell,Command Prompt
• Administering Software Deploy via MaxFocus,PDQ Deploy
• Consult with New Vendors for various Additions Such as Data Leakage Prevention (DLP) and PCI compliant Software/Integrations
• Adding any Additional Hardware such as (RAM) to Our Physical Servers and adding Storage to our Video Monitoring Systems.
• Providing Support to Exchange 2007,office 365 Provisioning MailBox | Distribution Groups | Aliases
• Settings Up Outlook MailBoxes
• Administering and Preparing Sharepoint 2013 for Additions such as SharePoint Apps
• Working closely with Management on future company integrations and projects

Confidential, Palm Beach Gardens, FL

IT Support Specialist

Responsibilities:

• Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners and workstations. Supporting customers using remote access technologies
• Supporting Google G-Suite Products
• Responsible for administering VOIP Accounts and setting up Phones via Ringcentral.
• Responsible for Supporting Dycom Subsidiaries Virtual Environments VSphere Esxi servers, Hyper V. Creating new VMs | Allocating storage | RAM Troubleshooting issues.
• Responsible for Provisioning Access to Microsoft Dynamics (Solomon)
• Responsible for provisioning Airwatch to IOS and Android devices via AirWatch Admin Console.
• Diagnosis of desktop, application, networking and infrastructure issues.
• Experience of supporting a wide and varied client base Applications.
• Provide workstation inventory processes: Images, distribution, repair, replacement, configuration, upgrades, security / encryption.
• Provide third party vendor support, analysis, testing, production deployments, and post-deployment support.
• Writing/Updating PSP|SOP Documents
• Troubleshooting PC’s, laptops and mobile devices.
• Providing 1st/2nd line support to Dycom internal users and Subs .
• Administering the IT department’s policies and procedures SOX,HIPAA.
• Responsible for supporting:
• Windows 7,Windows 8, Windows 10/ Office 2010/13 Windows Server 2008/2012 Active Directory management, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP

Confidential, West Palm Beach, FL

IT Support

Responsibilities:

• Provide Support Desk call functions that include: phone calls for assistance, email assistance requests, and content for the knowledge base (i.e. support procedures, tips and tricks, work-around options, how to, etc.) used for reference by other Support Technicians and clients.
• Provide workstation inventory processes: Images, distribution, repair, replacement, configuration, upgrades, security / encryption, and the like.
• Provide technical expertise to diagnose and resolve hardware and software related problems.
• Maintain data associated with Support Desk functions; report, trend, and analyze results to understand capacity and improve service delivery; provide root cause analysis on chronic issues.
• Support the review of system architecture and recommending improvements to service delivery.
• Accurately manage IT asset inventory and software licensing compliance.
• Ensure all end user systems have up-to-date anti-malware protection.

Confidential, Boca Raton, FL

Help Desk Technician

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Walking Clients on installing computer peripherals.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur

Confidential, West Palm Beach, FL

After School Counselor

Responsibilities:

• Provides direct supervision of students.
• Ensures safety, security and care of children.
• Implements emergency evacuation procedures and first aid when necessary.
• Takes attendance; distributes snacks; assists with homework completion; and oversees the use of facilities, materials and equipment.
• Documents students’ accidents and injuries and completes accident reports.
• Identifies student misconduct; completes incident reports.
• Assists in keeping facilities neat and clean.
• Maintains professionalism regarding school affairs.