WORK EXPERIENCE:

Voice Network Analyst

Confidential, Reston, VA

Responsibilities:

• Subject Matter Expert for the Speech Solutions Business Unit voice circuit and toll free number provisioning, and multi - platform voice systems.
• Member of team responsible for provisioning and additions, moves and changes of voice and data circuits for multiple Confidential sites worldwide.
• Facilitate major voice network reconfigurations and relocations for multiple sites in the organization.
• Member of team responsible for maintaining system databases; i.e. circuit inventory, configuration records for multiple sites in the organization.
• Coordinate internal resources and vendors for voice circuit implementations and “test & acceptance” cutovers.
• Receive; analyze; monitor and resolve voice network problems in accordance with published Service Level Agreements.
• Ensure the availability and integrity of the Confidential Corporate Voice Network.
• Provide on-call second-tier support.
• Develop and maintain customer and vendor relationship.
• Assist to ensure Confidential Corporate Policy and Procedure compliancy throughout the organization.

Telecom/Project Coordinator

Confidential, Reston, VA

Responsibilities:

• Single Point of Contact/Point of Escalation for all Speech Solutions telecom related issues. Interfaced regularly with major telecom carrier representatives.
• Responsible for the provisioning and installation of voice circuits and toll free numbers for the Speech Solutions Business Unit.
• Maintained the voice circuit and toll free number inventories, as well as configuration records for the Speech Solutions multi-platform systems - managing over 32,000 voice ports and over 7,800 toll free numbers.
• Managed technical solutions for voice circuit implementations and on-going production and non-production environments.
• Assisted with the telecom design for all the Speech Solutions multi-platform systems, supporting pre and post sales.
• Coordinated first-tier technical support to troubleshoot and resolve critical revenue-impacting events. Provided on-call second-tier support.
• Demonstrated success in managing and completing major data center build-outs and shut-downs and relocations; and voice circuit reconfigurations to satisfy the Speech Solutions Business Unit directives.
• Responsible for toll free number call allocation for all Speech Solutions Business Unit applications.

Systems Analyst

Confidential, Herndon, VA

Responsibilities:

• Designed new sales contact database to support Confidential sales force.
• Responsible for and completed migration to the new sales contact database from legacy system.
• Maintained and supported system enhancement requests.
• Exported and compiled daily sales data to provide monthly sales forecasting reports to senior sales management.
• Trained new sales staff on use of sales contact database.
• Represented Confidential at national tradeshows demonstrating corporate capabilities and products.

Sales Office Manager

Confidential, Herndon, VA

Responsibilities:

• Established and supported sales office operations.
• Responsible for support staff team supporting regional sales managers nationwide.
• Interviewed and hired support staff and conducted annual performance evaluations.
• Designed database for lead tracking to measure the effectiveness of Confidential marketing campaigns.
• Enforced policies and procedures ensuring sales office employee compliance.

Office Manager/Financial Analyst

Confidential, Fairfax, VA

Responsibilities:

• Processed and researched all invoices and monthly payments.
• Reconciled corporate monthly bank statements.
• Responsible for payroll distribution for company employees.
• Processed rental applications and leases.

Office Manager

Confidential, Fairfax, VA

Responsibilities:

• Assisted startup business activities including establishing corporate guidelines, policies, and procedures.
• Performed daily administrative functions for the company executives and sales force.

Administrative Assistant

Confidential, Arlington, VA

Responsibilities:

• Responsible for providing basic administrative functions for the Project Manager.
• Processed and researched all contract and supplier requisitions and invoices.
• Prepared financial reports.
• Managed procedures to assure compliance with corporate policies.

Marketing Assistant

Confidential, Beltsville, MD

Responsibilities:

• Responsible for supporting marketing campaigns including newspaper advertisements and direct mail.
• Designed and developed ad layout sheets.
• Supervised marketing staff at store location.