Voice Network Analyst Resume Reston, VA - Hire IT People

WORK EXPERIENCE:

Voice Network Analyst

Confidential, Reston, VA

Responsibilities:

Subject Matter Expert for the Speech Solutions Business Unit voice circuit and toll free number provisioning, and multi - platform voice systems.
Member of team responsible for provisioning and additions, moves and changes of voice and data circuits for multiple Confidential sites worldwide.
Facilitate major voice network reconfigurations and relocations for multiple sites in the organization.
Member of team responsible for maintaining system databases; i.e. circuit inventory, configuration records for multiple sites in the organization.
Coordinate internal resources and vendors for voice circuit implementations and “test & acceptance” cutovers.
Receive; analyze; monitor and resolve voice network problems in accordance with published Service Level Agreements.
Ensure the availability and integrity of the Confidential Corporate Voice Network.
Provide on-call second-tier support.
Develop and maintain customer and vendor relationship.
Assist to ensure Confidential Corporate Policy and Procedure compliancy throughout the organization.

Telecom/Project Coordinator

Confidential, Reston, VA

Responsibilities:

Single Point of Contact/Point of Escalation for all Speech Solutions telecom related issues. Interfaced regularly with major telecom carrier representatives.
Responsible for the provisioning and installation of voice circuits and toll free numbers for the Speech Solutions Business Unit.
Maintained the voice circuit and toll free number inventories, as well as configuration records for the Speech Solutions multi-platform systems - managing over 32,000 voice ports and over 7,800 toll free numbers.
Managed technical solutions for voice circuit implementations and on-going production and non-production environments.
Assisted with the telecom design for all the Speech Solutions multi-platform systems, supporting pre and post sales.
Coordinated first-tier technical support to troubleshoot and resolve critical revenue-impacting events. Provided on-call second-tier support.
Demonstrated success in managing and completing major data center build-outs and shut-downs and relocations; and voice circuit reconfigurations to satisfy the Speech Solutions Business Unit directives.
Responsible for toll free number call allocation for all Speech Solutions Business Unit applications.

Systems Analyst

Confidential, Herndon, VA

Responsibilities:

Designed new sales contact database to support Confidential sales force.
Responsible for and completed migration to the new sales contact database from legacy system.
Maintained and supported system enhancement requests.
Exported and compiled daily sales data to provide monthly sales forecasting reports to senior sales management.
Trained new sales staff on use of sales contact database.
Represented Confidential at national tradeshows demonstrating corporate capabilities and products.

Sales Office Manager

Confidential, Herndon, VA

Responsibilities:

Established and supported sales office operations.
Responsible for support staff team supporting regional sales managers nationwide.
Interviewed and hired support staff and conducted annual performance evaluations.
Designed database for lead tracking to measure the effectiveness of Confidential marketing campaigns.
Enforced policies and procedures ensuring sales office employee compliance.

Office Manager/Financial Analyst

Confidential, Fairfax, VA

Responsibilities:

Office Manager

Confidential, Fairfax, VA

Responsibilities:

Assisted startup business activities including establishing corporate guidelines, policies, and procedures.
Performed daily administrative functions for the company executives and sales force.

Administrative Assistant

Confidential, Arlington, VA

Responsibilities:

Responsible for providing basic administrative functions for the Project Manager.
Processed and researched all contract and supplier requisitions and invoices.
Prepared financial reports.
Managed procedures to assure compliance with corporate policies.

Marketing Assistant

Confidential, Beltsville, MD

Responsibilities:

Responsible for supporting marketing campaigns including newspaper advertisements and direct mail.
Designed and developed ad layout sheets.
Supervised marketing staff at store location.