SUMMARY:

Motivated professional with strengths in Computer Networking, Cybersecurity, and Customer Service. Seeking a long - term career position with your company as a platform to utilize my skills to benefit the organization as I learn and enhance my knowledge in this sector.

TECHNICAL SKILLS:

• Networking-Experience with LAN/WAN, TCP/IP, VPN, Static IP, DHCP, DNS, IPsec, and NAT
• High understanding of network protocols TCP/IP, DNS, DHCP, STP, NAT, and IPsec
• Understanding of Active Directory concepts and services, and Remote Desktop Protocol (RDP)
• Experience with Cisco Meraki switches, Peplink, Fortinet, Cradlepoint Routers, Aruba, and Watt Box
• Languages-Basic knowledge of windows CMD, Linux/Unix shell, and PowerShell
• Basic knowledge of Load Balancing and Administrative Distance, OSPF, MPLS, and EIGRP
• Basic Knowledge in languages such as Java, Visual Basic, HTML, C+, C++
• Ticketing Systems-Ilex, WhatsUp Gold (WUG), Jira Service Desk, Pivot, Vigilance, Broadsoft, and Watchtower
• Security-Experience with Firewall setting, Antivirus software, Malwarebytes, and more
• Others-Self-motivated, well-organized, and able to multi-task in a fast-paced environment
• Strong written, verbal, organizational, documenting, analytical, and problem-solving skills

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Jr. Network Engineer

• Responsible for analyzing, supporting, and fix Broadband, Wi-Fi, Security, and Voice services
• Maintain, configure, and troubleshoot network and hardware issues
• Provides in depth analysis of packet traces and network equipment statistics to troubleshoot issues
• Protect data, software, and hardware by implementing network security measures
• Manage, create, resolve tickets, and accurately document all interactions on reporting troubles
• Interact with Internet Service Providers, field techs, and partners in order to resolve customer issues
• Utilize tools such as Cisco Meraki, RDP, Dyn, Aerohive, Wug, Pivot, Forticlient SSLVPN, Broadsoft, Examinet, and many other resources to troubleshoot and repair customer customers’ issues
• Managed Security: Cisco Meraki MX series security appliances, Fortinet, SonicWALL, and Cisco, Juniper, WatchGuard firewalls, and adaptive security appliances (ASAs).
• Managed Routers: Juniper, Peplink Load Balancing, Cradlepoint, Cybera, and Cisco (881, 1700, 2900, and 3900 series)
• Managed Switches: Cisco Meraki MS series, Fortinet FSW series, HP/Aruba 2500 series, and Cisco.
• Managed Access Points: Cisco Meraki MR Series, FortiAP, Aero Hive, and HP/Aruba

Confidential, Tampa, FL

Provider Relations Representative II

• Assist providers with benefits, appeals, claims, credentialing, and authorizations’ status
• Provide technical assistance such as unlocking user accounts, resetting passwords, and web settings

Confidential, Fort Pierce, FL

Technical Support Specialist

• Installed, modified, and repaired computer hardware and software
• Diagnosed and configured computer networks, removed viruses, and recorded details of inquiries
• Created, worked tickets and document activities on all helpdesk interactions
• Reviewed project requests describing database user needs to estimate time and cost required to accomplish the project and stored all data in Microsoft Access Database System
• Reviewed procedures in database management system manuals for making database changes in order to build website and coordinated database development, and determined project scope and limitations