PROFESSIONAL EXPERIENCE:

Confidential, Seattle, Washington

Senior IT Consultant

• Planned and executed client - oriented projects including organization-wide server upgrades, email migrations and application implementations
• Architected clustered multi-host virtual environments utilizing shared SAN storage
• Designed, implemented and maintained DRaaS client-facing solution
• Supervised multiple Level I and II technicians in client relations, project planning, technical training and internal processes
• Improved internal and client security practices across a range of OS’ and applications

Confidential, Kirkland, Washington

Manager/Senior Technician

• Provided Level II tech support for primarily Windows-based corporate networking environments
• Supervised two technicians handling Level I tech support for corporate and home users
• Responsible for customer service ranging from company Presidents to home users
• Built, maintained and repaired Windows Server 2003 and 2008, Ubuntu and CentOS servers running applications including VMs, Active Directory, Exchange, DNS and DHCP
• Managed parts ordering, stocking and returns for three separate stores and scheduling for six employees

Confidential, Seattle, Washington

Sales Executive

• Created sales of digital microscope equipment in the Pacific Northwest in amounts up to $80,000 with public and private purchasing agents in competitive bidding and sole sourcing situations
• Consulted with engineers and researchers to find solutions to R&D and Quality Control problems
• Sought out and created trusting relationships with engineers to ameliorate current equipment limitations, and tailor solutions to their existing projects
• Forecasted accurate predictions for monthly, quarterly and semi-annual reports

Confidential, Austin, Texas

Computer Technician

• Consulted with clients, explaining computer issues, and providing thorough follow up as needed
• Diagnosed and repaired faulty computer hardware
• Repaired Windows OS and application errors
• Advised and educated clients on their new PC’s, hardware upgrades, and software choices

TECHNICAL SKILLS

OS: Windows XP-10, Server /R2, Linux, ESXi 5.1-6.5, Linux

Applications/Services: Active Directory, Exchange, Powershell & Bash scripting

Networking: Juniper JUNOS, Cisco IOS, VLANs

Storage: EMC Unity, VNXe, Data Domain, Synology, DAS