SUMMARY:

• Experience with installation, configuration, and troubleshooting Microsoft Operating Systems, including DOS, 98, 2000, and XP.
• Knowledge of Windows NT, Windows 2003 Server, Linux including workstation configuration and network connectivity.
• Hardware Knowledge: Installed, serviced, and configured system boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD - ROM, CD-RW, DVD drives, scanners, modems, and a variety of printers.
• Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
• Experienced with Networking Technologies and LAN installation, configuration, and troubleshooting servers, network firewalls, new end user accounts/rights/access to data.
• Monitored available disk space to ensure sufficient space for regular operations.
• Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with all network procedures.
• Knowledge of various LAN technologies including Ethernet, Token Ring, and Wireless.
• Knowledge of common network servers, firewalls, and user administration.
• Experience with basic network security implementation and awareness, including spyware, anti-virus, and system restore software tools.
• Experience with installation and configuration of an 802.11b/g wireless LANS.
• Experience with partitioning hard drives and configuring multi-boot systems.
• Experience with Category 5E network cable fabrication and wiring.
• Knowledge of Microsoft Office 2003 and various other software packages.
• Excellent customer service and problem solving skills.
• Excellent verbal and written communication skills.

PROFESSIONAL EXPERIENCE:

Confidential

Field Engineer

Responsibilities:

• Install and maintain Micros POS equipment.
• Repair Micros POS workstations and printers.
• Perform break fixes.
• Perform site survey.

Confidential

Computer Technician

Responsibilities:

• Perform monthly preventive maintenance to servers and computers.
• Provide remote login sessions for clients to resolve issues.
• Perform onsite repairs of pc’s, including ghosting and reconfiguring.
• Install and setup pc’s for clients and home base clients.

Confidential

ON call HP Deployment Specialist

Responsibilities:

• Setup and install HP Photo Centers in Walmart stores.
• Route and network cabling.
• Verify machines are working properly.
• Teach store employees how to use new equipment.
• POS experience.