SUMMARY:

Organized and focused Network Engineer seeks employment as part of a dynamic IT team.Eleven years in the Information Technology Industry with Eight years as a Network Engineer. Designed, and implemented LAN/WAN networks using variety of hardware/software with an emphasis on documentation. Supported a network of 1500+ users with LAN, WAN, WIFI and VPN connectivity using acquired troubleshooting and analytical skills.

TECHNICAL SKILLS:

LAN/WAN Knowledge: Wireless LAN, 802.11a/b/g, Ethernet (10M/100M/G), OSPF, BGP, RIP, EIGRP, HSRP, VLAN, VPN, IPSEC, PPP, PPTP, CISCOWORK, HP Openview, CAT5/6, T1, T3, Frame Relay, MPLS communications.

Network Equipment: Cisco Router Family ( 36xx, 28xx, 26xx, 25xx) and Catalyst Switch Family (6509,35xx, 29xx), Cisco IOS/CATOS.

Network Monitoring Tools: SolarWinds w/Orion (2012 - 2.2), Network Instruments Observer (16.1), Allot NetXplorer (NX10.2.1), WhatsUP Gold, Extreme Switch Ridgeline.

Network Services: DHCP, DNS, Radius.

Operating Systems: Windows NT/2000/XP/7.

Computer Systems: Dell, HP, IBM.

Applications: Sniffers, MS Visio, MS Administration Tools / Support Tools, MS office, Frontrange HEAT, Automated Logic WebCTRL, AMX, Standard Register.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Network Engineer

Responsibilities:

• Configured and installed routers, switches and wireless controllers.
• Managed all switches, routers, firewalls and VPN equipment.
• Worked with outside vendors and teams to develop voice and data wiring infrastructure.
• Diagnosed network problems involving a combination of hardware, software, power and communications issues.
• Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
• Developed and maintained the documentation for the remote sites, using Excel for configuration records and MS Visio 2000 for network drawings.
• Monitored overall network capacity and individual remote site utilization using Openview tools, implemented bandwidth upgrades as required.
• Increase performance for Remote Access Service / Virtual Private Network / Virtual Private Dial Network users, while introducing strong encryption, strong authentication, centralized management and a simplified user experience.
• Researched and implemented KVM and KVM Over-IP for both data centers.
• Involved with designing, implementing, and maintaining all of the Audio and Video equipment in the Boardroom and conference rooms.
• Circuit activations for MPLS, DIA, T1, MetroEth, etc..
• Diagnose and resolve technical and Advanced Network Routing issues
• Diagnose and resolve technical VOIP Networking issues
• Diagnose and resolve technical Wireless Networking issues
• Diagnose and resolve Site to site VPN, RAS, SSL VPN related issues
• Work on Small projects with Professional services team (CCIE)
• Advanced IPT Add/Move/Changes and Troubleshooting
• On Call engineering support rotation for Lower level tiers (NOC / MSOC)
• Research questions using available information resources
• Identify and escalate situations requiring urgent attention to CCIE Resources Level
• Inform management of recurring problems
• Stay current with system information, changes and updates.

Confidential

Helpdesk Technician

Responsibilities:

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates.
• Using monitoring software and ticketing system.

Confidential, Houston, Texas

Network Technician

Responsibilities:

• Provided base level IT support to company employee .
• Managed the cisco phone system for the company.
• Managed active directory, group policy,DHCP pool.
• Trained new employees and explained protocols clearly and efficiently.
• Configure cisco switch and router.
• Provide support for Laptop, desktop..

Confidential

Network Engineer Manager

Responsibilities:

• Large Experienced with configure Cisco Router, Cisco Pix firewall and Cisco switch to make network. Cisco ACS for TACACS. authentication. Cisco Wireless Access points 1400, 1300
• Experienced with Network infrastructure, Radio systems installation, network and VOIP installation
• Extensive experience with Microsoft products and Operating Systems such as Microsoft Office Suite and Windows XP
• Supervised experience designing, installing, and configuring Local Area Networks and designing and simulating Wide Area Networks in a lab environment.
• Experience with different Wide Area Networking media and line encapsulations: Frame Relay, ISDN BRI, T1/E1, CSU/DSU, Synchronous Serial, HDLC and PPP
• Experienced using administrative tools in WIN2003 Server/Workstation and Windows 2000 Advanced Server to create Primary and Backup Domain Controllers, create Domain Forests, manage users and groups, and assigning rights/permissions
• Ability to design hierarchical network structures and assign sub networks over various physical media
• Experience programming routers and switches, and performing troubleshooting tasks for connectivity, speed, and packet loss issues
• Advanced Router/Switch knowledge such as managing and configuring boot image files, creating and configuring VLANS, and writing Access Control Lists for security purposes experience building, troubleshooting, and upgrading computers in general
• Maintain and administrate computer networks and related computing environments, including computer hardware, systems software
• Determined the requirement for building and put the design to meet costumer requirement for outlet (wall jack) and batch panels .