Service Desk Administrator Resume
Irvine, CA
SUMMARY:
- Familiar with various enterprise applications, network services, and hardware configurations currently deployed by many Fortune 500 companies and Government Agencies. Experienced Security Administrator; skillfully using Exchange 2007, Active Directory, and SCCM. Excellent team leader; able to multitask diagnose errors, and exceptional customer service.
- Ready to provide technical support to end-users, on-site and off-site, with an emphasis on desktop applications, spy ware and viruses.
- Familiar with supporting end-users through various IT Support Ticketing systems such as Service Now, Remedy, and Altiris.
- Communicate with all levels of end-users to prioritize and schedule appointments requiring support.
- Configure new desktops and notebooks computers for existing or new users, or upgrade and change profiles on existing computers as necessary.
- Provide RDP and Telephone support for end-users with compatibility or software issues.
- Experience with configuring, and trouble-shooting phone issues, including cabling.
- Assigning users at various levels to appropriate domains and local groups with proper NTFS permissions through Exchange 2003/07 and Active Directory.
- Recover / Transfer data from corrupted systems
- Providing diagnosis and status information on existing units for users with minimal downtime
- Implement and troubleshoot Ethernet / Wireless - TCP/IP and related services, including DNS, DHCP, sub-netting, default gateways, IP addresses, and Connectivity Issues.
- Troubleshoot and coordinate vendor services including PC, Laptop, Monitor repair, Printer repair and Product Warranty.
- Management experience as a Supervisor (Check Processing) and as a Lead (Check Processing & Information Technology).
- Write user friendly; technical procedures on how to properly use Remedy ticketing system, and for technicians’ on how to troubleshoot, correct, and configure hardware.
TECHNICAL SKILLS:
- MS Windows 9x to 7
- Active Directory
- Asset Management
- Jr. Network Admin
- MS Office 2003-10
- Exchange 2003-08
- IPSec/VPN’s
- Wireless Networking
- Supervision
- MS Outlook 2010
- Anti-Virus Support
- Remedy / Service Now
- Project Management
- Lotus Notes 6.5-8.5
- Symantec Ghost
- TCP/IP
- Technical Writing
- Blackberry
- Dameware / Bomgar
- DNS/WINS
PROFESSIONAL EXPERIENCE:
Confidential, Irvine, CA
Service Desk Administrator
Confidential, Santa Ana, CA
Security Administrator
Confidential, Santa Ana, CA
Security Administrator
Confidential, Costa Mesa, CA
IT Support Analyst - Lead
Confidential, Santa Ana, CA
Security Administrator
Confidential, Irvine, CA
Desktop Support Specialist
Confidential, Costa Mesa, CA
Technical Support Specialist - Lead Assist (QA)
Confidential, South Gate, CA
IT Support Specialist - Site Lead (West Coast Operations)
Confidential, Southern California
Desktop Services/Supplemental Support
Confidential, Irvine, CA
Frontline Support Technician
Confidential, Southern California
Desktop Services/Supplemental Support
Confidential, Lake Forest, CA
PC Help Desk/Network Support
Confidential, El Segundo, CA
Senior Computer Operator / Advisor