SUMMARY:

• Familiar with various enterprise applications, network services, and hardware configurations currently deployed by many Fortune 500 companies and Government Agencies. Experienced Security Administrator; skillfully using Exchange 2007, Active Directory, and SCCM. Excellent team leader; able to multitask diagnose errors, and exceptional customer service.
• Ready to provide technical support to end-users, on-site and off-site, with an emphasis on desktop applications, spy ware and viruses.
• Familiar with supporting end-users through various IT Support Ticketing systems such as Service Now, Remedy, and Altiris.
• Communicate with all levels of end-users to prioritize and schedule appointments requiring support.
• Configure new desktops and notebooks computers for existing or new users, or upgrade and change profiles on existing computers as necessary.
• Provide RDP and Telephone support for end-users with compatibility or software issues.
• Experience with configuring, and trouble-shooting phone issues, including cabling.
• Assigning users at various levels to appropriate domains and local groups with proper NTFS permissions through Exchange 2003/07 and Active Directory.
• Recover / Transfer data from corrupted systems
• Providing diagnosis and status information on existing units for users with minimal downtime
• Implement and troubleshoot Ethernet / Wireless - TCP/IP and related services, including DNS, DHCP, sub-netting, default gateways, IP addresses, and Connectivity Issues.
• Troubleshoot and coordinate vendor services including PC, Laptop, Monitor repair, Printer repair and Product Warranty.
• Management experience as a Supervisor (Check Processing) and as a Lead (Check Processing & Information Technology).
• Write user friendly; technical procedures on how to properly use Remedy ticketing system, and for technicians’ on how to troubleshoot, correct, and configure hardware.

TECHNICAL SKILLS:

• MS Windows 9x to 7
• Active Directory
• Asset Management
• Jr. Network Admin
• MS Office 2003-10
• Exchange 2003-08
• IPSec/VPN’s
• Wireless Networking
• Supervision
• MS Outlook 2010
• Anti-Virus Support
• Remedy / Service Now
• Project Management
• Lotus Notes 6.5-8.5
• Symantec Ghost
• TCP/IP
• Technical Writing
• Blackberry
• Dameware / Bomgar
• DNS/WINS

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Service Desk Administrator

Confidential, Santa Ana, CA

Security Administrator

Confidential, Santa Ana, CA

Security Administrator

Confidential, Costa Mesa, CA

IT Support Analyst - Lead

Confidential, Santa Ana, CA

Security Administrator

Confidential, Irvine, CA

Desktop Support Specialist

Confidential, Costa Mesa, CA

Technical Support Specialist - Lead Assist (QA)

Confidential, South Gate, CA

IT Support Specialist - Site Lead (West Coast Operations)

Confidential, Southern California

Desktop Services/Supplemental Support

Confidential, Irvine, CA

Frontline Support Technician

Confidential, Southern California

Desktop Services/Supplemental Support

Confidential, Lake Forest, CA

PC Help Desk/Network Support

Confidential, El Segundo, CA

Senior Computer Operator / Advisor