Service Desk Administrator Resume Irvine, CA - Hire IT People

SUMMARY:

Familiar with various enterprise applications, network services, and hardware configurations currently deployed by many Fortune 500 companies and Government Agencies. Experienced Security Administrator; skillfully using Exchange 2007, Active Directory, and SCCM. Excellent team leader; able to multitask diagnose errors, and exceptional customer service.
Ready to provide technical support to end-users, on-site and off-site, with an emphasis on desktop applications, spy ware and viruses.
Familiar with supporting end-users through various IT Support Ticketing systems such as Service Now, Remedy, and Altiris.
Communicate with all levels of end-users to prioritize and schedule appointments requiring support.
Configure new desktops and notebooks computers for existing or new users, or upgrade and change profiles on existing computers as necessary.
Provide RDP and Telephone support for end-users with compatibility or software issues.
Experience with configuring, and trouble-shooting phone issues, including cabling.
Assigning users at various levels to appropriate domains and local groups with proper NTFS permissions through Exchange 2003/07 and Active Directory.
Recover / Transfer data from corrupted systems
Providing diagnosis and status information on existing units for users with minimal downtime
Implement and troubleshoot Ethernet / Wireless - TCP/IP and related services, including DNS, DHCP, sub-netting, default gateways, IP addresses, and Connectivity Issues.
Troubleshoot and coordinate vendor services including PC, Laptop, Monitor repair, Printer repair and Product Warranty.
Management experience as a Supervisor (Check Processing) and as a Lead (Check Processing & Information Technology).
Write user friendly; technical procedures on how to properly use Remedy ticketing system, and for technicians’ on how to troubleshoot, correct, and configure hardware.

TECHNICAL SKILLS:

MS Windows 9x to 7
Active Directory
Asset Management
Jr. Network Admin
MS Office 2003-10
Exchange 2003-08
IPSec/VPN’s
Wireless Networking
Supervision
MS Outlook 2010
Anti-Virus Support
Remedy / Service Now
Project Management
Lotus Notes 6.5-8.5
Symantec Ghost
TCP/IP
Technical Writing
Blackberry
Dameware / Bomgar
DNS/WINS

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

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Service Desk Administrator Resume

Irvine, CA

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