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Service Desk Administrator Resume

Irvine, CA

SUMMARY:

  • Familiar with various enterprise applications, network services, and hardware configurations currently deployed by many Fortune 500 companies and Government Agencies. Experienced Security Administrator; skillfully using Exchange 2007, Active Directory, and SCCM. Excellent team leader; able to multitask diagnose errors, and exceptional customer service.
  • Ready to provide technical support to end-users, on-site and off-site, with an emphasis on desktop applications, spy ware and viruses.
  • Familiar with supporting end-users through various IT Support Ticketing systems such as Service Now, Remedy, and Altiris.
  • Communicate with all levels of end-users to prioritize and schedule appointments requiring support.
  • Configure new desktops and notebooks computers for existing or new users, or upgrade and change profiles on existing computers as necessary.
  • Provide RDP and Telephone support for end-users with compatibility or software issues.
  • Experience with configuring, and trouble-shooting phone issues, including cabling.
  • Assigning users at various levels to appropriate domains and local groups with proper NTFS permissions through Exchange 2003/07 and Active Directory.
  • Recover / Transfer data from corrupted systems
  • Providing diagnosis and status information on existing units for users with minimal downtime
  • Implement and troubleshoot Ethernet / Wireless - TCP/IP and related services, including DNS, DHCP, sub-netting, default gateways, IP addresses, and Connectivity Issues.
  • Troubleshoot and coordinate vendor services including PC, Laptop, Monitor repair, Printer repair and Product Warranty.
  • Management experience as a Supervisor (Check Processing) and as a Lead (Check Processing & Information Technology).
  • Write user friendly; technical procedures on how to properly use Remedy ticketing system, and for technicians’ on how to troubleshoot, correct, and configure hardware.

TECHNICAL SKILLS:

  • MS Windows 9x to 7
  • Active Directory
  • Asset Management
  • Jr. Network Admin
  • MS Office 2003-10
  • Exchange 2003-08
  • IPSec/VPN’s
  • Wireless Networking
  • Supervision
  • MS Outlook 2010
  • Anti-Virus Support
  • Remedy / Service Now
  • Project Management
  • Lotus Notes 6.5-8.5
  • Symantec Ghost
  • TCP/IP
  • Technical Writing
  • Blackberry
  • Dameware / Bomgar
  • DNS/WINS

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Service Desk Administrator

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Security Administrator

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Security Administrator

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IT Support Analyst - Lead

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Security Administrator

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Desktop Support Specialist

Confidential, Costa Mesa, CA

Technical Support Specialist - Lead Assist (QA)

Confidential, South Gate, CA

IT Support Specialist - Site Lead (West Coast Operations)

Confidential, Southern California

Desktop Services/Supplemental Support

Confidential, Irvine, CA

Frontline Support Technician

Confidential, Southern California

Desktop Services/Supplemental Support

Confidential, Lake Forest, CA

PC Help Desk/Network Support

Confidential, El Segundo, CA

Senior Computer Operator / Advisor

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