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Configuration Manager/system Engineer Resume

SUMMARY:

Senior Configuration Manager/Process Engineer experienced in full life cycle systems development using ITIL, Agile and Capability Maturity Model® Integration (CMMI). Performs Hardware & Software CM, Share - point Development and process Change Management to include implementation of Rational CM tools, (Clearcase & ClearQuest), in various environments. Provides Business Process Engineering, Hardware & Software Configuration Management and Quality Assurance expertise per CMMI & ITIL standards. Engineers processes and manages and defines requirements per CMMI & ITIL standards, and is experienced with various military acquisition regulations.

TECHNICAL EXPERTISE

Tool: Rational Apex, RUP (Rational Unified Process), Standard Waterfall, ITIL, Agile, ClearQuest, ClearCase, System Architect (v10.3-Popkin Software), Doors (8.0), CMMI, PVCS Dimensions, PVCS, JIRA, CVS, Subversion, MITS, CA-Endevor, RCS, CCC-Harvest, Razor, Windows XP, Windows 2000, Unix/Solaris, C++, MS-Project, MS-PowerPoint, MS-Excel, MS-Access, Visual Basic, Lotus Notes, CWE, Oracle, Fusion, Apache, Chili-Soft, Share-Point, Synergy, Remedy, Rally, Project Forge, WebLogic, Jenkins, Maven, Ant.

PROFESSIONAL EXPERIENCE:

Confidential

Configuration Manager/System Engineer

Responsibilities:

  • Documented and maintained site systems and environment configurations and version control to include such items as site and network diagrams, database schemas, system documentation, source code, COTS licenses, hardware configurations, power and cooling requirements, and rack elevation diagrams.
  • Established and maintained CM baselines (Hardware & Software), including CI’s and CDRL’s for each Project. Configuration Management Software also included ClearQuest and ClearCase for Build and Release Management, as well as CVS and PVCS. Used ClearQuest and ClearCase to track CR, Rebase, Master and Promote Code from various Project streams to Production and Test and other environments.
  • Established procedures, control gates, and CM processes for local Boards and configuration modifications.
  • Planned and managed upgrades to CM tools and managed the configuration control system.
  • Created and maintained the CM and CCB Charters, Master artifact lists, Traceability Matrix and Skills Matrix.
  • Provided configuration accounting and status reports, prepared reports using Project Forge.
  • Conducted CM audits of products and processes, including designing & maintaining Share-point web pages and directories and sub-sites for various projects. Tracked all Change requests and DR’s in Project Forge.
  • Prepared agendas and meeting minutes for CCB meetings; facilitated and participated in the CCB process.
  • Responded to the escalation of trouble reports by isolation of problem and mobilization of resources capable of affecting a resolution in a manner which least disrupts customer service.
  • Established and maintained system requirements as identified by customer directives and as coordinated/established with systems administrators, security requirements, program management and vendors’ capabilities. Prepared Monthly Reports for the Projects and used MS-Project to track milestones and deliverables.
  • Managed and participated in enterprise-level projects encompassing systems, networks, and SAN/NAS storage.
  • Managed security control requirements definition and IAW NIST controls and NIST SP, guide for security focused Configuration Management of Information Systems.
  • Identified and Implemented CM actions as a result of impacts during modifications of NIST controls and NIST SP controls.
  • Maintained and monitored anti-virus server and clients, including maintaining and monitoring backup servers.
  • Implemented software patches and security updates as required per I/A requirements.
  • Reacted quickly with system engineers to identify, track, document, escalate, and resolve changes to the immediate network that resulted in identification of vulnerabilities.
  • Oversee/monitor technical status of systems and equipment to address potential technical problems.
  • Provided project status to management, and participated in C&A activities as required.
  • Provided Technical consulting for CMMI transition activities from CMMI level II to CMMI level III.
  • Tracks tasks related to peer review including, but not limited to, consulting agreement and work order distribution and receipt, travel arrangement completion, and meeting registration completion.
  • Interfaces with scientific staff, clients, government officials, and reviewers on a regular basis before, during, and after peer review meetings to answer question and provide assistance.
  • Used BMC Remedy Change Management, to create, track, and manage task dependencies for controlled, orderly implementation of changes (RFC and CR). Also used Remedy for Configuration tracking in order to detect and manage unauthorized changes to the IT configuration.
  • Used Remedy to Manage and track individual tasks within a project for dependencies, due dates, time spent, and status. Used the Remedy Task sequencing and task dependency functions to generate automated alerts and notifications, ensuring that all related tasks are completed in the right order.
  • Used Remedy Release management to drive and control the change management process and help to plan schedule and control the movement of releases (RFC ticket management) to test and production environments. Created, Edited, Approved and Rejected RFC and Trouble Tickets using the Remedy System. Also used Remedy to back out, Reassign and Resubmit RFC and Tickets as needed

Senior Configuration Manager/Systems Engineer

Confidential

Responsibilities:

  • Established complex operational databases, software configuration control and system interfaces for computer system(s) assigned.
  • Maintained file servers, network access, documents and troubleshot system anomalies to ensure optimum equipment performance. Prepared system for operational use and support operational tests.
  • Designed and Planned provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identified and maintains the original configuration of requirements documentation, design documentation, software and related documentation. Responsible for configuration change control (JIRA). Regulated the change process so that only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks all problems and changes in product documents and software and reported metrics on changes and current configuration. Responsible for Functional & Physical configuration audits. Supported audits to verify that requirements of all baselines have been met by the as-built software. Supported software quality assurance process audits.
  • Provide onsite meeting support including but not limited to management of online scoring, administrative tasks, business office support, registration support, set-up and tear-down tasks.
  • Configuration Management Software also included ClearQuest and ClearCase for Build and Release Management. Used ClearQuest and ClearCase to track CR, Rebase, Master and Promote Code from various Project streams to Production and Test and other environments
  • Used Remedy to notify groups of support staff members by various means (e-mail, pager) as soon as a new case (trouble ticket) is entered into the system and assigned to them.
  • Used Remedy to notify the customer via e-mail when a new trouble ticket is created, and when that ticket is placed in various states such as "Work in Progress, Pending, Resolved, and Closed."

Senior Configuration Manager/Systems Engineer

Confidential

Responsibilities:

  • Established Manual Synergy CCB & Change Request Process, including electronic Virtual CCB Process. Developed & established Confidential Build & Release Process, including development of Master Artifact List Template, Software Asset Library Spreadsheet Template, and Rational Synergy/Change License Tracking Spreadsheet Template. Proposed & Submitted Updates to ERB/CCB Charter. Developed Configuration Management Project Schedule for SAMST, Built CM Project tasks for entry into MS-Project. Integrated CM “Build “Schedule with Test. Developed and deployed Share-Point web page and security schema for new CM Share-point site to store Change Request Forms and CM CI’s. Designed New CM Share-Point Web Page Architecture from customer Requirements. Developed Change Request Tracking Spreadsheet (Current until Synergy Change Module is working). Developed Software Release Naming Conventions SOP according to industry standard configuration Management best practices. Documented current Manual Builds Procedure, and Performed the Builds & Baselines for all Release Candidates for the Confidential System. All CM Builds were installed on the Test, QA & Production Systems for the project.
  • Created additional User Profiles in Rational Change/Synergy, and assumed Administration functions for all Users in the Tool. Drafted Synergy Confidential Help Desk/Ticket Software Support Procedure. Established weekly Triage meetings, preparing for Confidential acceptance tests by evaluating CAT-1,CAT-2,CAT-3 DRs for the Confidential project each week. Installed Oracle11 on Workstation in preparation for Build Scripts installation for multiple build manager function. Received & Archived Baseline Code for ODDIN & SAG projects. Interfaces with suppliers, management and business partners to provide Configuration Management & O&M process direction and strategy.
  • Used Remedy Release management to drive and control the change management process and help to plan schedule and control the movement of releases (RFC ticket management) to test and production environments. Created, Edited, Approved and Rejected RFC and Trouble Tickets using the Remedy System. Also used Remedy to back out, Reassign and Resubmit RFC and Tickets as needed.
  • Reviewed & Edited Rational Change User Roles, Added & Modified Roles for SCR Process and DR Process, Modifying ACL Lists where necessary. Edited & Validated Rational Change SCR Process in Synergy. Reviewed & Edited RCR & IR Process for Rational Change & Doors Interface. Implemented Rational Doors Link between Synergy/Change and Doors. Obtained GSA Quotes for Doors, Synergy and Rational Change License Renewal. Provides technical consultation and recommendations on the application of IT process management, configuration management and computing standards. Provides consultation to DoS business partners and Provides technical and project leadership in the resolution of complex CM escalated problems and technical support. Provides Process Engineering expertise to analyze, identify and propose improvements and enhancements to the O&M production & delivery processes using ITIL, Agile and CMMI methodologies.
  • Performs application compliance and summary statement production; including accurate preparation of compliance reports and deliverables.
  • Provides assistance in organizing, preparing, and disseminating materials before, during, and after meetings.

Senior Configuration Management/ Process Engineer

Confidential

Responsibilities:

  • Provides technical expertise and project leadership to develop complex configuration management processes and/or components for delivery to the Confidential (Treasury Foreign Intelligence Network) and the Office of the Chief Intelligence Officer (OCIO).
  • Developed and delivered a program level Configuration Management Plan for Confidential (Treasury Foreign Intelligence Network) and the Office of the Chief Intelligence Officer (OCIO). Identifies and obtains resources necessary to test and deliver/deploy product or services. Provides Process Engineering expertise to analyze, identify and propose improvements and enhancements to the Confidential O&M production & delivery processes using ITIL, Agile and CMMI methodologies. Interfaces with computing architecture, suppliers, management and business partners to provide Confidential Configuration Management & O&M process direction and strategy. Represents Company to suppliers and industry experts to develop, establish and promote industry-wide standards and guidelines for Confidential Configuration Management processes. Creates and coordinates documentation for deliveries and tactical plans. Participates in Treasury Foreign Intelligence Network review boards to assess the impact of proposed new systems on the IT infrastructure; provides guidance on alternative solutions and mitigation of risk for proposed systems not in sync with the enterprise technical architecture. Chairs Confidential technical exchange meetings (TEMS) and working groups. Integrates and verifies system elements and validates them against requirements.
  • Used BMC Remedy Change Management, to create, track, and manage task dependencies for controlled, orderly implementation of changes (RFC and CR). Also used Remedy for Configuration tracking in order to detect and manage unauthorized changes to the IT configuration. Used Remedy to Manage and track individual tasks within a project for dependencies, due dates, time spent, and status. Used the Remedy Task sequencing and task dependency functions to generate automated alerts and notifications, ensuring that all related tasks are completed in the right order.
  • Used Remedy Release management to drive and control the change management process and help to plan schedule and control the movement of releases (RFC ticket management) to test and production environments. Created, Edited, Approved and Rejected RFC and Trouble Tickets using the Remedy System. Also used Remedy to back out, Reassign and Resubmit RFC and Tickets as needed.
  • Provides technical expertise for product and component management to ensure optimal function on complex, critical systems and products over the life cycle. Integrates CM & Security processes and architectures to address OCIO, Agency, and IC information security issues and concerns. Provides consultation to Confidential business partners and others to ensure effective implementation and usage of delivery system products. Provides technical and project leadership in the resolution of complex, escalated problems and technical support for Confidential delivery system products. Analyzes, identifies and proposes improvements and enhancements to the Confidential support processes. Works with appropriate product suppliers for enhancements and problem resolutions for issues not resolved in-house. Uses applicable computing disciplines for activities such as security, problem management, capacity/performance management and operational management.
  • Formulates and defines the technical scope of activities aimed at improving IT support for overall enterprise business processes. Identifies architectural and technology risks with the potential to impact Confidential IT plans; develops goals and plans to mitigate risks. Defines IT architecture issues and allocates requirements. Assists in defining Confidential enterprise IT systems engineering processes. Provides technical consultation and recommendations on the application of IT process management, process measurement, configuration management and computing standards. Researches and develops new processes for the measurement/improvement of methodologies for Confidential .

Senior CM Architect/Systems Engineer

Confidential

Responsibilities:

  • Coordinated with Project Management and Engineers for the development and implementation of a CM plan for network telecommunications, documentation, operation & Maintenance, in support of active telecommunications program. Organize and Provide executive support to CM boards such as engineering review boards, TEMS, Configuration control boards (CCB, ERB) and other scheduled meetings and briefings
  • Process Network requests for change (RFC) and Discrepancy Reports (DR) and interface with engineers and project managers. Knowledge in advanced CM principles to include configuration identification, change control, release management, requirements management, and configuration auditing and process definition & focus per CMMI levels 2-3.
  • As CM Manager and Project Manager, responsibilities include the initiation and definition of projects in terms of scope, requirements, schedule and deliverables. Performs analysis of customer problems, risk management and determines the best technical solution, tracking CI changes, including specifications of WAN/LAN components using system integration & Product Integration techniques per CMMI level 2-3 standards. Assess Hardware and Bandwidth requirements to support the standup of offsite facilities, and the O&M of numerous offsite facilities.
  • Duties also include evaluation of operations and maintenance of (ATM, TDM, DWDM, and SONET for WAN) systems equipment for change. This position requires the execution of good engineering practices that detail the overall system architecture.
  • Gathers Project requirements for verifiable, testable results for RIT, FIT and ORR Testing. Conducts the analysis of user requirements and cross-functional group requirements. Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Apply activity and data modeling, transaction flow analysis, internal control and risk analysis and modem business methods and performance management techniques. Provides input in the support of preparation of cost and schedule estimates as needed.
  • Assist customer in establishing standards for information systems procedures. Develop and apply established standards for information systems procedures. Develop and apply organization-wide information models for use in designing and building integrated, shared, highly reliable, and secure network centric computing infrastructures. Helped to identify potential agency problems and processes that may be in conflict with the existing technical approach.
  • Responsible for the creation, execution and maintenance of project documentation including the Project Plan, Project Schedule, ORR Checklist, Functional Security Plan, Startup & Shutdown Procedures, (SRD) Systems Requirements document, (SLA) Service Level agreements, COTS documentation, Test plans & Reports, (ICD) Interface Control Documentation, As-Built documentation and other documentation as needed.
  • Knowledge of the following equipment required in order to evaluate Network Changes: Nortel OC-48 BLSR, TTC 30 and, Marconi Systems (ASX 200BX, ASX 1000/1200, ASX 4000, BXR 48000), Cisco routers and switches (Cisco- 2500, 4500, 3500, 3600, 7200 routers, Cisco 5500 and 6500 Layer 3 switches. Some Knowledge of routing protocols such as EIGRP, OSPF, RIP, and BGP is essential. Also have an understanding of 802.1q, ISL, IP Tunneling, DES/3DES, Access Control Lists (ACLs), and Cisco IOS.), SAMBA, APACHE Web Server, CYLINK, Network Analyzers. Knowledge in other related items include, various crypto (KG) units, multiplexers, modems, cable and connectors and common data interface standards.
  • Technical Environment also includes: Windows XP/NT, Windows 2000, Unix/Solaris, JIRA, MS-Project, MS-Excel, MS-Access, VAX-VMS, Northrop LMDS Mail Room, Java, JavaScript, Apache, Chili-Soft, PL1, Lotus Notes, CWE, Oracle, and Customer Internal Project Management Software including ClearQuest and ClearCase.

IT Architect/Systems Engineer/Project Manager

Confidential

Responsibilities:

  • Designed CM processes, developed charters, and performed as chairman of multiple boards. Promoted and coordinated change process documents, CR, RFC, and Discrepancy Reports (DR’s) and maintained standardization of work processes and integration with other departments and offices using best practices for CMMI.
  • Chaired Enterprise level IT boards and Teams. Lead several Enterprise level CM Projects that automated manual software processes. Conducted group meetings, briefed senior management on project status, maintained the project schedule, and supported the needs to all IT stakeholders and business partners.
  • Provided Project Management expertise in the planning and organization of Configuration Management efforts, including the establishment of CCB/ORB/ERB’s and TEMS in support of the customer configuration management project based on CMMI principles.
  • Assisted the Office of Finance Policy (OFP) to improve the validity of Agency OFP process and helped Agency system program managers to achieve financial system of financial system applications in a more streamlined manner. Provides input in the support of preparation of cost and schedule estimates as needed.
  • Represented the OFP at both higher & lower level planning meetings as well as control gate briefings that dealt with financial system and systems integration., resource allocation & deliverables.
  • Provided OFP contractor support for creating and implementing a streamlined process, based on Joint Financial Management Improvement Program (JFMIP), Office of Management & Budget Circulars A-123, A-127, and A-130.
  • Researched new Federal Regulations, reviewed documentation, assisted in the preparation of memos, reviewed test plans and performed measurement & analysis per CMMI Level 2 Standards.
  • As a CM Project Manager, maintained the project schedule, analyzed the critical path and reported status to senior management. Provided Technical expertise to government customers in the development of Notes/Domino on the Web and JIRA CM Management. Technical Environment included ClearQuest and ClearCase. Used ClearQuest and ClearCase for Build and Release Management. Used ClearQuest and ClearCase to track CR, Rebase, Master and Promote Code from various Project streams to Production and Test and other environments
  • Interviewed subject matter experts, met with technical staff, and evaluated systems against the proper policies & regulations using GAO Policy & Procedures Manual for Guidance of Federal Agencies. Provided the OFP with process background and Information Technology awareness, knowledge of financial operations, and ability to professionally represent the OFP in higher level OFP Process briefings.
  • Performed complex task management (e.g. Functional Work Team Lead, Integrated Product Team Lead), and was responsible for team schedules, Performance and Product Deliverables and Quantitative Project Management. Assisted in leading the development effort for the Concept of Operations (CONOPS) documents, Requirements development & Process Definition per CMMI Level 2-3 Standards.
  • Assigned to the Analytical Depth and Business Process Re-Engineering Program for a Government Customer, and performed requirements analysis and created and delivered spreadsheets and database solutions for the government customer per CMMI Level 2-3.

Senior Software Systems Engineer

Confidential

Responsibilities:

  • Provided Systems Integration, Process Change Management, Process Definition, Integrated Project Management, Requirements Management & Requirements Definition, per CMMI Level 2-3 standards in support of the Confidential .
  • Worked with Cable & Combine specifications documents in support of the EMS transition effort. Technical Environment: Windows XP/NT, Windows 2000, Unix/Solaris, MS-Project, MS-Excel, MS-Access, VAX-VMS, Northrop LMDS Mail Room, Java, JavaScript, JIRA, Apache, Chili-Soft, PL1, Lotus Notes, CWE, Oracle, Customer Internal Project Management Software.
  • Provided Software Project Planning, Software Tracking & and Software Quality Management per CMMI Standards in support of the Confidential . Developed Software Configuration Management Plans and Infrastructure Specifications Documents. Identified strategies for complex data conversion and data recovery activities on the LMDS project. Provides input in the support of preparation of cost and schedule estimates as needed.
  • Provided expertise on the development and implementation of security policies affecting the selection, configuration and use of security software. Performed Lotus Notes development and assisted in providing software baseline builds & releases for various platforms.
  • Documented Real Time Processes, Rules & Procedures for EMS. Worked on the Test System to repair and Re-disseminate Messages spilled to that system. Tested and configured the Desktop configuration tool, configuring Zone Specifications and configuring the Compound Editor & Profile editor Tools in support of the EMS Transition.

Senior Staff Systems Engineer

Confidential

Responsibilities:

  • As a CM Project Manager, provided Software & Hardware Configuration Management expertise in support of the customer counter terrorism Project. Provided to Confidential customers, Process Engineering and Configuration Management expertise. Developed software requirements and infrastructure specifications per CMMI standards in support of the customer counter terrorism Project.
  • Lead Software Configuration Manager and Process Engineer for the customer Counter Terrorism Project. Interfaced with government personnel and other subcontractors as part of a Team to accomplish all tasks. Technical Environment: PVCS Version Manager /PVCS Tracker, Rational Apex, ClearQuest, ClearCase, Windows NT, Unix/Solaris, MS-Project, MS-Excel, MS-Access, Lotus Notes, CWE, Visual Basic, Fusion, Java, JavaScript, CWE, Oracle.
  • Developed Process definition, CR Processing & Software Configuration Management Plans in Key Process areas per CMMI Specifications. Performed Process Change Management, Process Definition, and Integrated Project Management & Planning per CMMI Level 2-3. Standards. Developed DR Process to track and evaluated Discrepancy Reports (DR’s).
  • Configuration Management Software also included ClearQuest and ClearCase for Build and Release Management, as well as CVS and PVCS. Used ClearQuest and ClearCase to track CR, Rebase, Master and Promote Code from various Project streams to Production and Test and other environments.
  • Provided CM Project Management expertise in the planning and organization of Configuration Management efforts, including the establishment of CCB/ORB/ERB’s and TEMS in support of the customer counter terrorism project.
  • Directed and performed numerous software baseline builds for deployment to the field. Performed software inventories, software staging and migrations using configuration Management Tools in a development environment.
  • Installed and configured various Configuration Management tools in support of customer counter terrorism projects, including. Executed software change requests, Processed Release Notes and provided audit trail documentation to the customer using Lotus Notes.
  • In support of the customer counter terrorism projects, provided Lotus Notes development support & development expertise. Performed systems integration and maintained database systems for data analysis, resource allocation, and project scheduling and reporting.

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