SUMMARY:

I wish to obtain a challenging network /system administrator position or Technical/Desktop support, which will allow me to utilize my organization and leadership skills.

TECHNICAL SKILLS:

Hardware: Cisco routers and switches 2960 and 3750, 3com hubs and switches, cables, HP Proliant DL 320,360, and 380, HP TC2 120, HP M110, Nixsys Open System, Compaq Proliant 360, Dell Power Edge Servers, Dell workstations & Laptops, IBM servers, Software MS Office, Windows NT, DNS, DHCP, TCP/IP, Windows 2000 & 2003, SQL, MySQL, RAID, configuration, ColdFusion Idea, ASP, FTP, VPS, PHP, VMware, McAfee, Kaspersky, Firewalls, Merak, MailEnable, MS Exchange, Outlook, IntelliMail, Frame Relay, Familiarity w/Unix and Linux commands, Citrix, Process Pro ERP, Microsoft Dynamics NAV, JustFoodERP Plant & Floor, Veeam Backup systems, Vembu Backup systems, Cisco Unified CM Administration phone systems, and Paloalto Networks

PROFESSIONAL EXPERIENCE:

Confidential, West Haven, Connecticut

IT System Administrator

Responsibilities:

• Support LANs, WANs, network segments, Internet, and intranet systems.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Troubleshoot problems reported by users.
• Upgrade systems and make recommendations for future upgrades.
• Maintain network and system security.
• Analyze, isolate issues, evaluate, and modify system's performance.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Monitor networks to ensure security and availability to specific users.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Perform network address assignment and Assign configuration of authentication and authorization of active directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
• Maintain network servers such as file servers, VPN gateways, intrusion detection and Anti - virus systems.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software, security updates and patches using WSUS.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Functions as a lead worker doing the work similar to those in the work unit; responsibility for training, helpdesk personal, setting the work pace, and working on the Engagement Team.
• Administered Kaspersky server and client for Antivirus/security

Confidential, Louisville, Kentucky

Operations Technician

Responsibilities:

• Provides proactive & reactive network surveillance and coordination of service affecting or potentially service affecting network events / issues.
• Responsible for diagnosing and resolving Tier 1/2 and Advanced Hosting Technical customer issues.
• Provides trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
• Opens and updates trouble tickets as necessary, tracking all customer issues
• Ensure that each response provided to the customer whether verbal or written is accurate and appropriate.
• Where applicable interface with the various levels of management.
• Carry out required hourly data center checks are conducted and that the appropriate documentation is provided to all identified members of management.
• Coordinates with other departments (NOC, OST, Networking, etc.) as appropriate.
• Work in a quick study, work independently, resolve problems, set priorities and interface with others, (i.e. customers, engineers, vendors, NOC, contractors, etc.).
• Racking, configuring, installing and troubleshooting OS and applications on server-class systems running Windows.
• Running Ethernet cables from PIX, Routers, switches to servers, servers to servers and throughout the data center and tone cables between Cores in cabinets.
• Setup cabinets and installed power outlets in cabinets throughout datacenter
• Built or provision windows XP and Vista workstations, Windows 2000 and 2003 servers and Linux/Unix servers as require by supervisor.
• Assist with scheduled server tape backup tasks
• Image VMware, ESX, and Cloud9 servers and troubleshoots issues with clients and servers
• Add Computers/Users to Active Directory, Control Client computers and DHCP servers including joining Domains and domain controllers.
• Provisioning, Racking, and de-racking of servers, routers, switches and PIX in Data Center locations
• Setup Outlook and Exchange Email accounts for customers and troubleshooting/solving customers email problems
• Configured domain on DNS servers and troubleshoot DNS issues affecting customers
• Respond to alarms and provide first level maintenance support for the companies customer base (Tier 1, Tier 2 and Advanced Hosting)
• Monitor all company systems identified on the IP monitor for service degradation, interruptions, outages and or failures and effect resolution following established guidelines.
• Monitor the company’s Network for degradation, interruptions, outages, and or hardware failures. Follows established procedures utilizing the EOP and notifies management as appropriate.
• Keep the customer informed by providing status updates to any ticket generated in reference to support related items.
• Inform Customer Service and Management immediately when a network condition develops that may affect service levels as require
• Provide Outage and Daily Shift reports to appropriate levels of management.

Confidential

Information and Communication Technology (ICT ) Manager

Responsibilities:

• Assessed department needs and made appropriate procurement decisions, which were executed by staff
• Supervised VHS and other radio teams to ensure that effective communication tools were available to development workers
• Managed staff to achieve the goals of the NGO
• Troubleshooted and maintained the Confidential Monrovia computer network and field site computers
• Installed, configured and maintained hardware, including Vsat modem, networking cabling & hubs and (network) printers, Thuraya Satellite Docking Station for email access, Rbgan
• Upgraded firmware and drivers
• Installed, configured and troubleshot Windows OS software and Windows applications, including new software service packs, security patches and anti-virus upgrades and updates
• Backed up Windows 2000 server and client files
• Administered Windows 2000 server, including network security
• Administered Active Directory 2000 server and Domain Controller.
• Administered and troubleshoot Outlook Express/Outlook email accounts and DHCP clients/servers
• Installed trunks for Ethernet cables and Running Ethernet cables at Headquarters and field offices
• Installed and configured Network and local printers

Confidential

Assistant System Administrator

Responsibilities:

• Performed hardware diagnosis, troubleshooting and network connectivity
• Repaired and maintained computers and related peripheries
• Installed and maintained network accessories including cables, hubs, switches, connectors etc.
• Led teams during service calls