Systems Administrator/helpdesk Manager Resume
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PROFESSIONAL EXPERIENCE:
Confidential, Washington, D.C.
Systems Administrator/Helpdesk Manager
- Primary contact for federal management and high profile clients.
- Provide end tier support for technical issues escalated from the Helpdesk.
- Configure and manage both physical and virtual servers.
- Test Windows updates before applying to full production utilizing Windows Server Update Service.
- Ensure Helpdesk operational hours are fully covered.
- Train new Helpdesk team members.
- Document potential impact of project changes and provide training material for Helpdesk or client distribution.
Confidential, Washington, D.C.
Helpdesk Analyst
- Resolution of technical matters upon first contact via phone or VNC remote viewer.
- Reset passwords, unlock accounts, and grant group access through
- Onsite troubleshooting as second tier technician when unable to resolve a problem over the phone.
- Monitor network for system outages on various platforms and alert users and system administrators of the outages when they occur.
- Support outside users who use the online application SNAP - R for export license application requests.
- Schedule and monitor Video Teleconferences utilizing Polycom products.
Confidential, Raleigh, North Carolina
Central Bank Operations Analyst
- Resolve technical issues by phone and Tivoli remote services.
- Monitor daily application activities through Citrix servers.
- Ensure all file transfers complete without error using NCR software.
- Set new/promoted employee permissions in Active Directory.
- Properly shutdown Applications, and Data Servers at end of the day.
Confidential, Raleigh, North Carolina
Central Bank Operations Specialist
- Run / Maintain operations on scanner and sorter machines.
- Verify checks processed show on NCR’s software system.
- Key correct MICR line data in NCR’s software system.
Confidential, Newport, North Carolina
Technical Intern
- Move or install new work stations on the network.
- Enter student information into Active Directory and maintain changes.
TECHNICAL SKILLS
- Blackberry Administration Service
- Cloud Application Management(Citrix XenCenter and Delivery Services Console)
- Desktop/Laptop/Server Hardware Maintenance
- HP Network Printer and Scanner Configuration/ Maintenence
- Microsoft Office(Word, Excel, PowerPoint, Outlook, and Access)
- Microsoft Exchange Server 2010
- RSA Authentication Manager
- VPN Configuration(Checkpoint)
- Video Teleconferencing Management (Polycom CMA4000 and RealPresence Resource Manager)
- Windows Operating Systems 98/2000/XP/Vista/7
- Windows PowerShell
- Windows Server 2000, 2003, and 2008(Active Directory, Group Policy Management, ect.)