KEY AREAS OF EXPERTISE:

• Release Management Release and Build Engineer
• Agile Waterfall ITIL Scrum Kanban Release Train
• Incident Management Change and Configuration Management
• Project and Program Management and Business Analyst

TECHNICAL SKILLS:

• SDLC Jenkins GIT HUB JIRA TFS Remedy AWS AZURE DevOps Agile Wiki sAFE
• Visual Basic Studio Java Script Cruise Control Load Runner Visio Navision SQL
• Word Excel Power Point IE Outlook MS Office Exchange Server MS Project SharePoint
• System Administration Troubleshooting Oracle Data Base TSYS Rally Cloud Mobile Apps
• Test Director Test Scripting Execution in IAT UAT Production TS2 Scrum ITIL
• Building cross team collaboration while making efficiency improvements DevOps

EXPERIENCE:

Confidential, Olympia, WA

Senior DEVOPS Release Engineer Manager

Responsibilities:

• Primary Point of Contact to coordinate release content based on the work items (e.g., Change Requests, Service Requests)
• Negotiate, plan and manage all release activities
• Forward Plan the release windows and cycles across the system
• Manage risks and resolves issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed quality expectations
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews
• Produce Implementation Plans with the input from application and operations staff
• Communicate release details and schedules to the Business as required
• Continually work towards making improvements in the release process
• Lead and co - ordinate the Go-Live activities including the execution of the deployment Plans and checklists

Release Engineer

Confidential

Responsibilities:

• Responsible for all software builds and releases.
• Responsible for the design and development of builds, scripts, installation procedures, and systems including source code control and issue tracking.
• I work closely with the quality assurance team to ensure final version is up to organizational standards.
• Responsible for deploying all approved Code, Objects, SQL, and Stored Procedures to all testing and production servers

Change Management

Confidential

Responsibilities:

• Oversee the Change Control process for PPL
• Perform continuous process improvement efforts related to the Change Management process
• Ensure compliance with the process
• Coordinate completion of Change Requests (CRs) from receipt by PPL to final disposition
• Review all outstanding CRs
• Liaises with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules
• Ensure CR log/repository is updated timely as the CR moves through the process
• Analyze change records to determine any trends
• Produce regular management reports
• Primary Point of Contact to coordinate release content based on the work items (e.g., Change Requests, Service Requests)

Confidential, Bellevue, WA

Release Change Manager

Responsibilities:

• Conduct Release Planning in conjunction with all the teams deadlines and commitments
• Ensure existing process, policy, and controls are being followed and documented
• Working close with Delivery and Operational teams to bridge any gaps between teams
• Expert experience in defining and rolling out change, release process, policy and metrics
• Expert in supporting mission critical ecommerce and application environments coordination
• Expert in working in a fast-paced multi-disciplinary environment Agile, Waterfall, and Kanban
• Create and Manage Release and Deployment plans, runbooks, and downstream impacts
• Cross trained to perform release management in all programs both Legacy and New
• Deploy to all environments using Jenkins/GIT and validate successful deployment logs

Confidential, SEATTLE, WA

GLOBAL OPERATIONS RELEASE MANAGER

Responsibilities:

• Manage and maintain all Global Operation's Software Releases, Incident and Security management of the Global Enterprise Systems
• Create and manage detailed release plans for all deployments enteprise wide
• Manage and engineer all iOS and Android HMI B2B and B2C application releases
• Triage all defect and bug issues through customer service delivery (Hypercare)
• Implemented company wide release and deployment process documentation ISO ready
• Use several programs to maintain the day to day operations for release and incident management including:Zendesk,Redmine,Wiki,Project,Visio,OpsView,Splunk,Jira,GIT
• Execution of deploying software packages into production systems

Confidential, SEATTLE, WA

SR SOFTWARE OPERATIONS RELEASE MANAGER

Responsibilities:

• Managed the software and hardware release and defect schedule
• Created deployment plan to determine when the new code builds will be accepted by the end user
• Execution of deploying software packages into production systems
• Monitored the code deliveries and staged them with all the release notes on the servers
• Monitored the testing and defect schedule to determine when the code is ready to promote
• Implemented Agile, Scrum, and ITILV3 release management strategy for our team
• Wrote the release procedure and policy for our department signed off from stakeholders
• Used several applications to help manage the release process including, Remedy Bars System, Wiki, Clear Quest, Webex, Snap System, My Services HP, Unix, Tomcat, Oracle, Linux, Teraxml, Cruise Control, Version One, Akamai, Quality Center, Cmdb, CM, Clear Case, and MPT.

Confidential, SEATTLE, WA

ITS RELEASE MANAGER

Responsibilities:

• Monitored, approved, and analyzed all changes to the testing and production environments from changes submitted by business owners, developers, and management.
• Worked very closely with the testing and development teams to ensure we completed all changes on time and had a wonderful customer experience.
• Maintained all service level agreements for production at 99.9% uptime.
• Used several applications including ITSM, SQL Analyzer, .NET, ASP, XML, DSL Process, PWS, RAID, and ITIL.
• Created and implemented several policies and procedures for release management and SOX auditing and compliance.

Confidential, SEATTLE, WA

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Collected, analyzed and translated business requirements and functional specifications
• Used several programs including Test Director, Winrunner, TS2, MS Project, Atlas, Opex, SDLC, TSYS, VB, Siebel, Host, and Hogan
• Retained knowledge of the banks policy, regulatory requirements, standards for software builds
• Established and maintained effective working relationships with co-workers and customers.
• Acted as a mentor to new or less experienced analysts and helped with any technical issues
• Proactively identified opportunities and problems and recommend technical solutions in a testing and production environment

Confidential, EVERETT, WA.

System Administrator Help Desk Support

Responsibilities:

• System administrator in a Novell and NT environment.
• Resolved any technical support issues in a timely manner
• Used several programs to include Zeus, Dargal, Cypress, Rembrandt, Eastern, Miser, and Cisco call manager for voice over IP phones
• Resolved all hardware issues and configured all computers to Confidential Bank standards