Help Desk Specialist Resume Martinsville, VA - Hire IT People

SUMMARY

To obtain an information technology position that will utilize my technical knowledge, experience and skills. Also, to gain the necessary skills to maintain and continue growth within the industry.

TECHNICAL SKILLS:

Microsoft exchange: Microsoft system configuration manager

SharePoint: VMware

Windows server 2008r2,2012: Wireshark

Router and switch configurations(cisco): Windows xp,2000, vista, 7,8,10

System backups(tape): SQL, HTML, CSS, C++, javascript

PROFESSIONAL EXPERIENCE:

Confidential, Martinsville, VA

Help Desk Specialist

End User Support
Install/configure/upgrade hardware/software
Diagnose and repair hardware and software problems
Participate in on - call rotation schedule for onsite and remote users
Use IT support request system to document, prioritize, and track requests
Maintain system OS and hardware (e.g., running diagnostics, deleting old temp files)
Maintain inventory of equipment and supplies (computers, peripherals, cables, adapters, etc.)
Build and/or install cables
Research, learn, and evaluate new software
Document hardware, software and systems
Assist other IT departments with troubleshooting/repair/projects

Confidential, Collinsville, Va

Systems Admin/ Information technology specialist

Configure and troubleshoot Voip phones, from setting up users and changing passwords to access voicemail.
Installation of teller software and troubleshooting any issues
Apply updates/patches to servers: Mortgage servicer, Datasafe Navigator, Windows server 2008 R2 and 2012
VPN configurations for Admin and IT users
Adding users in Active directory and setting users up with correct group policy rules.
Data analysis for reports using SQL and Access
Vmware configurations and SAN storage
Symantec scans on daily basis and virus definitions
Barracuda/Cisco ADSM firewall configurations, setting policies and monitoring traffic(incoming and outgoing)
Handling of tickets to make sure they are taking care of and all tickets are responded to in a timely manner.
Basic hardware and software installations from OS installs to setting up users to use software based on job position.
Recovering event logs from user pcs and error logs from switches that would be used to troubleshoot networking issues.

Confidential, Greensboro, NC

Tier 3 technical support

Advanced troubleshooting of cable boxes, roku devices, modems, and routers
Help customers with Ip configurations, routing issues, bridging devices.
Escalation of tickets and the resolution
Wireless troubleshooting, account login troubleshooting
Proper use of tools to solve problems and identify possible outages in various locations.

Confidential, Martinsville, VA

System admin

Configure and maintain variety of systems and monitor user activity
Network configurations
Use of ESXi and Vsphere configurations for testing and live instances
Installed SharePoint and SQL servers, gathering information for users and allowing read-only access on sharepoint site.
Keep up to date with attack methodologies and malicious programs
Computer repair, virus removal
Windows server 2008/2012
Create backups and apply updates

Confidential, Martinsville, VA

Manager

Scheduling of employees based on sales for the week
Proper food practices and procedures
Handle any guest issues that may occur during a shift
Order food and adjust pars on truck orders
Handle emails from guest complaints or compliments
Order gift cards, store supplies, and cleaning materials

Confidential, Roanoke, VA

Help Desk Analyst/Intern

Troubleshooting within an enterprise environment, including but not limited to system crashes and data recoveries
Engaged and tracking of Priority 1 issues
Responsible for resolution and closure of trouble tickets

We provide IT Staff Augmentation Services!

Help Desk Specialist Resume

Martinsville, VA

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