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Help Desk Specialist Resume

Martinsville, VA

SUMMARY

To obtain an information technology position that will utilize my technical knowledge, experience and skills. Also, to gain the necessary skills to maintain and continue growth within the industry.

TECHNICAL SKILLS:

Microsoft exchange: Microsoft system configuration manager

SharePoint: VMware

Windows server 2008r2,2012: Wireshark

Router and switch configurations(cisco): Windows xp,2000, vista, 7,8,10

System backups(tape): SQL, HTML, CSS, C++, javascript

PROFESSIONAL EXPERIENCE:

Confidential, Martinsville, VA

Help Desk Specialist

  • End User Support
  • Install/configure/upgrade hardware/software
  • Diagnose and repair hardware and software problems
  • Participate in on - call rotation schedule for onsite and remote users
  • Use IT support request system to document, prioritize, and track requests
  • Maintain system OS and hardware (e.g., running diagnostics, deleting old temp files)
  • Maintain inventory of equipment and supplies (computers, peripherals, cables, adapters, etc.)
  • Build and/or install cables
  • Research, learn, and evaluate new software
  • Document hardware, software and systems
  • Assist other IT departments with troubleshooting/repair/projects

Confidential, Collinsville, Va

Systems Admin/ Information technology specialist

  • Configure and troubleshoot Voip phones, from setting up users and changing passwords to access voicemail.
  • Installation of teller software and troubleshooting any issues
  • Apply updates/patches to servers: Mortgage servicer, Datasafe Navigator, Windows server 2008 R2 and 2012
  • VPN configurations for Admin and IT users
  • Adding users in Active directory and setting users up with correct group policy rules.
  • Data analysis for reports using SQL and Access
  • Vmware configurations and SAN storage
  • Symantec scans on daily basis and virus definitions
  • Barracuda/Cisco ADSM firewall configurations, setting policies and monitoring traffic(incoming and outgoing)
  • Handling of tickets to make sure they are taking care of and all tickets are responded to in a timely manner.
  • Basic hardware and software installations from OS installs to setting up users to use software based on job position.
  • Recovering event logs from user pcs and error logs from switches that would be used to troubleshoot networking issues.

Confidential, Greensboro, NC

Tier 3 technical support

  • Advanced troubleshooting of cable boxes, roku devices, modems, and routers
  • Help customers with Ip configurations, routing issues, bridging devices.
  • Escalation of tickets and the resolution
  • Wireless troubleshooting, account login troubleshooting
  • Proper use of tools to solve problems and identify possible outages in various locations.

Confidential, Martinsville, VA

System admin

  • Configure and maintain variety of systems and monitor user activity
  • Network configurations
  • Use of ESXi and Vsphere configurations for testing and live instances
  • Installed SharePoint and SQL servers, gathering information for users and allowing read-only access on sharepoint site.
  • Keep up to date with attack methodologies and malicious programs
  • Computer repair, virus removal
  • Windows server 2008/2012
  • Create backups and apply updates

Confidential, Martinsville, VA

Manager

  • Scheduling of employees based on sales for the week
  • Proper food practices and procedures
  • Handle any guest issues that may occur during a shift
  • Order food and adjust pars on truck orders
  • Handle emails from guest complaints or compliments
  • Order gift cards, store supplies, and cleaning materials

Confidential, Roanoke, VA

Help Desk Analyst/Intern

  • Troubleshooting within an enterprise environment, including but not limited to system crashes and data recoveries
  • Engaged and tracking of Priority 1 issues
  • Responsible for resolution and closure of trouble tickets

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