SUMMARY
Insightful, results-driven technician with notable success and direct involvement related to a broad range of technological products and services. Initiatives involved the design, testing, repair, configuration, deployment, and documentation of Networking services, RF components, ATMs, LPR systems, and Medical Devices to name a few. Commitment to offer troubleshooting, a comprehensive analysis, and a solution for customers’ needs’. Hands-on experience leading all stages of system/product development efforts.

Skills & Areas of Expertise:

• Network/System Configuration
• Data Analysis
• Troubleshooting/Repair
• Production Assembly Diagrams/Schematics
• OS/Application Setup and Configuration
• OSI Model/Standards Adherence
• Research and Development
• Technical Specifications Development
• Hardware/Software Support
• Project Implementation/Setup
• Team/Project Leadership
• Electronic/Electrical Circuits Aptitude

EDUCATION

B.S., Electronics and Computer Technology
M.S., Information Systems: Networking Management

Related Coursework:

IT Project Management, Enterprise Architecture, Research & Strategic Communication, Systems Analysis & Development, Communication Technologies, Enterprise Wireless Networks, Enterprise Network Management, Network Architecture & Analysis, Information Systems Decision Making

PROFESSIONAL EXPERIENCES

Confidential,Charlotte, NC 2011-Present
Systems Technician
Responsibilities/tasks included assisting a high demand medical/dental equipment distributor. Skills utilized included equipment service, diagnosis, repair, cost estimate, and packaged solutions.

• Completed swift training and navigation of SAP inventory, estimation, and cost analysis system to assist customers in need.
• Exhibition of adherence to strict FDA guidelines’ and restrictions to provide excellent customer service to doctors, dentists, schools, and government professionals.
• EEPROM flashing and programming by use of HyperTerminal and appropriate files is required for advanced laser equipment
• Software upgrades and installation are required for dental hand piece control units
• Appointed to provide professional feedback to our customers to allow them to better serve our communities with the patients’ best interest in mind.

Confidential,North America 2008 - 2011
Sr. Electronic Systems Technician
(Family relocation from Greensboro, NC to Charlotte, NC forced resignation)
Appointed and coordinated power and communication configuration, testing, repair and troubleshooting of systems designed for transportable/permanent communication installations. Perform functional testing of complex state-of-the art infrared systems, systems subassemblies, radar panels, printed circuit boards, antenna assemblies and other applicable components.

•Designated calibration, serialization, and test application specialist of state of the art IP addressable license plate recognition systems in a production environment for agencies including FBI, DEA, NYPD, and other law enforcement agencies
•Responsible for initial power and continuity testing of parts and products received from suppliers, and providing feedback and documentation to ensure optimal field performance
•Interact with customers involving out of state travels regarding follow-up of system performance, network, and database or application failures to quickly diagnose the problem, conduct a failure analysis and implement a solution
•Managed installation of appropriate programs, applications, and protocols (foreign and domestic) to ensure proper operation in assigned geographical location and network
•Conduct tests and prototypes for new designs and covert field implementations
•Implemented new cable design and development of custom designed wiring schematics for special purpose application systems used for security by federal and state agencies
•Designed and converted an Italian infrared technology, consisting of hardware &software engineering systems to ensure efficient and effective transition into US manufacturing, distribution, sales, research and design
•Developed global protocols for license plate recognition software
•Bench repair including soldering, cable configuration, assembly and R&D prototype assembly for testing

Confidential,2006 - 2008
(Company downsized due to economy and decrease in banking industry upgrades)
Engineering Technician
Responsible for troubleshooting/ repair of online issues, updating, and training of proper work instructions and processes based on assembly line production goals for various module areas including card readers, printers, BNA, IDM V & IV, and EPP.

•Produced and maintained assembly instructions database to insure drawing accuracy for modules. Drawings represented safe, economical and efficient designs.
•Lead and participated in weekly engineering team meetings and visits to corporate headquarters. Teams identified designated area problems, process changes needed and part/assembly revisions to determine the best solution and developed plans to implement the solutions.
• Conducted troubleshooting/repair processes for prototypes of new ATM models, upgraded software, interface service options, and new/advanced equipment modules
•Participated in numerous kaizens’ to improve process design, assembly, and efficiency

Test Technician (contract)
Responsible for card cage for ATM’s, analyzed systems and performed a variety of performance and production tests on equipment used in the production and quality control areas of the R&D.

•Designed and implemented procedures at final test of all models of Diebold ATM machines and modules
•Formatted computer partition hard drives, installation of applications and programs/files to test computers and all peripherals

Confidential,2005 - 2006
(Company relocated test engineering business unit to China, offered promotion in another division)
Test Technician (temporary)
Responsible for production support including testing of telecommunications components for companies including Nextel, Samsung, and Motorola

•Responsible for machine set up, troubleshooting, testing, and repair of components ranging in size to acquire and maintain results of 80% yield or better dependent upon engineering requirements
•Proficient use of pick/place and tape/reel testing equipment including maintenance including changing of contact, testing CCA boards, and testing programs.

Confidential,2003 - 2005
(Resigned to pursue education related career)
Support Specialist
Demonstrated case analysis and problem solving skills in order to determine an optimal solution and offer home/ lawn and garden protection and service agreements

•Performed diligently in a national heavy traffic in-bound call center to provide assistance and create solutions to valued Sears’ customers
•Continually met statistical goals set personally daily and monthly team benchmarks as well
•Demonstrated the ability to recognize the source of the problem and implement a solution quickly or transfer to the appropriate department for assistance.
•Displayed and relayed knowledge regarding products in relation to model, price, maintenance, repair, etc.

Retention Specialist
Promoted to retain upset, irate, and abandoned customers to remain valued customers despite the unfortunate situation experienced

•Empowered to make the wrong company/customer relationship a right regardless of what had to be done and offer extended protection agreements and/or service on Sears’ products