SUMMARY:

• 17 years professional IT Network experience
• Worked in multiple IT environments, independently and part of a team
• Drafting of instructions and technical documents for IT team across North America
• Rises to the top of the team for feedback, ideas, and escalation
• Unafraid to get dirty, no job is too big or small, always finishes a task
• Wide variety of experience with a great memory for past duties and high aptitude for picking up new technologies

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential

• SDWAN: vEdge - 100B, vEdge-1000v, vManage, vSmart, vBonds
• Firewall: Fortigate 500D, 200D and Cisco ASA 5515, 5516, 5545
• Router and Switch: Cisco - Catalyst 4507, 4506, 3650, 9300, 9400, 9500, Nexus 5K, ASR 1000, Viptela vEdge1000/100B Routers (SDWAN)
• Wireless: Ruckus, Cisco
• Network Monitoring and Diagramming: Netbrain, LogicMonitor, Visio, Giffy
• Enterprise site-to-site VPN configuration, management and troubleshooting

  VPN to VPC management to our Zones and Regions within AWS cloud

• Route/Switch network configuration - OSPF, BGP, HSRP, VRRP, TCP, IP, LACP, VLAN, Spanning-tree, VTP, DOT1Q
• Configuration management of Ruckus wireless controllers and access points
• Radius configuration management
• Firewall configuration and management- Policies, Routing, IPsec and SSL VPN,
• Work with the security team to security our network infrastructure
• Lead projects to implement new technology i.e., SDWAN, Cisco Wireless, ASA w/Firepower

VoIP Network & Systems Engineer

Confidential

• Cisco 3945 and AudioCodes Mediant 3000 ESBC Voice gateway management: design and configuration of network and dial plans - Over 800 Toll Free numbers, Over 4,000 DIDs, x3 Voice Carriers
• Experience with PRI and DS3 configurations-Direct and Multiplex
• Interactive Intelligence Application Management: Administration, Application Dial plans configured for Prod, Dev, QA, Stage environments, IP phone configuration, Advanced system design and configuration, and patch maintenance
• Researched, planned, and implemented a solution to manage Polycom IP phones to register with VoIP application server using DNS SRV records along with DHCP scope options.
• Advanced Voice Network Troubleshooting: SIP, Carrier grade VoIP, IP phones, SIP Server, Dial plans, VoIP gateways
• Responsible for DEV, QA, Stage, and Production systems environment refreshes and system application upgrades
• Planned and successfully implemented a strategy to consolidate production environment from x4 front end SIP servers into x1 HA pair so that Skype for Business could be deployed environment and business users could be migrated to it. The HA pair were Call Command/SIP servers for 20 systems in the production environment that had to be online within a 4 hr window.
• Planned, designed and built stage environment for testing new technologies

  Lead Engineer in upgrade from Interactive Intelligence 3.0 to latest CIC2017 which included the deployment of a secondary Mediant 3000 ESBC gateway so that both Skype and I3 Voice systems could failover to new DR site in the event of an outage at primary datacenter

• Assisted in Datacenter migration from onsite datacenter to x2 offsite datacenters - CDW and ViaWest
• Skype for Business Enterprise systems support which includes, client, dial plan, system troubleshooting support
• Developed a script to monitor for 911 dialing that sends an email to support staff identifying user name and floor for user that has dialed 911
• Switch Management - (Nexus, 3600 series stacks), HSRP, VRRP, TCP, IP, LACP, VLAN, Spanning-tree, VTP, DOT1Q

Network Analyst

Confidential, P.A.

• Responsible for network management and communications - including a project to architecture the network infrastructure to better utilize QoS on Active Directory services and replication through-out the production network company-wide. This prioritized network bandwidth utilization by maintaining main distribution site to remote site trust while additional Qos priorities were set for regulating bandwidth on other network resources to prevent bottlenecking and network latency (ie. site to site remote services, external remote access for EMR vendors, hospital to clinic image transfers, Information systems remote troubleshooting, SEP and SCCM 2012 remote tools)
• VMware ESXi - Management and maintenance of production application virtual servers with Windows Server 2008 R2; Responsible for creating a test environment for new software testing before deployment into production environment. Test networks could consist of virtual workstations with Windows XP or Windows 7, and virtual servers with Windows Server 2008 R2. Worked with Information Systems team, clinical staff and software vendors to install and test new software compatibility within our network before production deployment.
• Server administration - Active Directory creation of user accounts, maintenance and troubleshooting of Symantec Endpoint Protection and Backup Exec software
• Firewall administrator - network troubleshooting, monitoring and maintenance (CSSA certified)
• Barracuda Spam Filter - troubleshooting and maintenance
• System Configuration Manager 2012 - remote desktop support and system troubleshooting, pulled reports from computers, users and servers within the network for analysis; Researched package creation and deployment for a project that would set up the Central Administration Site, the remote site Distribution Points, and the SCCM software center on workstations for managing software installations and security updates.
• Switch Management - (Nexus, 2600 series) Radius, HSRP, VRRP, TCP, IP, LACP, VLAN, Spanning-tree, VTP, DOT1Q

Computer Engineer

Confidential

• Cisco Nexus: Installation, Configuration, and Connectivity Pre-test for communications to each rack system and across rack clusters
• Set up standard testing procedure to conduct functional, operational, and reliability of the products under a real dynamic Manufacturing Operational Environment.
• Adjusted, calibrated, aligned, penetration tested and modified components within cloud rack systems as well as rack mounted servers and then recorded effects on unit performance to cabinet, working closely with Quality Control to ensure all products are at the highest quality for customers such as NASA, Google, Amazon, Motorola, Lockheed Martin, Maryland Procurement, Ford Motor Company and many others.
• Troubleshooting and solving hardware and software problems with operating systems such as Linux OS (CentOS, SuSE, Kali and Red Hat) and Windows Server OS (W2K3/W2K8); Utilized log files to determine system failures.
• System design engineering - This meant diagnosing hardware build compatibility on various operating systems and researching proper hardware components and firmware for each build during our “burn-in” testing. This sometimes led to product redesign.
• Support across production and engineering teams for failure analysis of each rack-mount x86 64 brick servers and blade systems.

Field Network and Systems Engineer (Contract)

Confidential

• Vendor contracts - HP, Dell, Cisco, NCR, AT&T
• Contracted Projects - various retail business, restaurant franchises and financial institutions such as Wal-mart, Burger King, Dollar General, Eddie Bauer, Wells Fargo and several others
• Contracts include - Site relocations and expansions to setup network hardware and configure with remote support, site plans and blueprints to punch-down and run new network wiring (dmarc and LAN drops), new technology setup/deployment sometimes included onsite support for first few days of deployment
• New Deployments - Responsible for installation and first day of support, duties included on site IT support for hardware and software related issues including computer, server and network support.
• New Branch Office Network Install - Network drops, Cisco or Netgear route/switch, access points, IP phones, and network printers - Worked with remote TAC to configure HSRP, VRRP, TCP, IP, LACP, VLAN, Spanning- tree, VTP, DOT1Q

  Entire Office Workstation Upgrades - Setup, Image Deployment, Configuration and Domain Administration.

• Responsible for updating customer case with status and progress, parts order, RMA and tracking numbers.
• Prepared documentation for completed deployments and provided technical documentation for technical network peers to review and use for troubleshooting in the similar cases in the future. Generated repeat business through successful client follow-up.

Network Engineer

Confidential

• Switch Management and Deployment- LACP, VLAN, Spanning-tree, VTP, DOT1Q
• Network Monitoring Troubleshooting and Support
• UC500 Configuration
• Cisco IP Phone
• Fiber Testing
• Windows Server Troubleshooting/Support
• Primary Responsibility: Cisco field support e.g., Working with customer sites to replace and/ or upgrade hardware, OS or firmware updates, and the troubleshooting that comes with any new deployment or upgrade.

Field Network Engineer

Confidential

• Fulltime Network Field Engineer staffed by EliteTek for Getronics - now known as Compucom
• Responsible for customer service, duties included providing on site hardware and network support/troubleshooting for various retail and financial institutions such as Target, Home Depot, CitiFinancial, and State Farm.
• Responsible for entire office relocations (uninstall \ new deployment - network drops, network equipment installation, computer hardware and software installation)
• Managed own inventory and parts order
• Updated customer case status to reflect progress, parts ordered, and closing information. Responsible for maintenance and upgrades before and after store hours
• Worked with Target and Home Depot remote support on software installations (server, workstation, POS)
• Maintenance/troubleshooting/installation of POS systems - multiple retailers
• Maintenance/troubleshooting/installation of network printers and access points

  Responsible for all multiple retailer sites within 150 miles radius of home and required to travel to these sites if a request is placed in my queue and could not be resolved by help desk.

• Dell and HP certified to replace equipment under warranty.

  Performed preventive maintenance procedures on entire retailers such as Target and Home Depot in my service area.

• Worked remotely with Target network support to properly install and configure new servers, routers, and switch equipment-LACP, VLAN, Spanning-tree, VTP, DOT1Q
• Documentation and submission of reports for the resolution of reoccurring product issues 1) to aide other field engineers during troubleshooting 2) to provide feedback to the company for future product improvement e.g., vendor, software, hardware etc.

IT Desktop Support

Confidential

• Worked with desktop services team before school, after school and in between classes Intern - Worked with network team during school holidays, spring break and after hours to build out new computer labs and classrooms for campus expansions as well as assisted with the upgrade and/or expansion of current site
• Provided troubleshooting and maintenance of computer hardware, software and end-user network issues for students and faculty.
• Customized workstations and laptops for students and faculty.

  Built several new labs throughout the campus (made Ethernet cables, punch downs, pull cabling and patched them through to the IDF, installed workstations and imaged with ghost, configured and joined workstation to the domain

• Maintenance/troubleshooting/installation of network printers and access points campus-wide
• Escalated recurring network issues to Network Operations team