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Azure Support Engineer Resume

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Las Colinas, TX

SUMMARY:

Highly experienced Senior Systems Engineer with an extensive record of implementing and maintaining network systems and servers to optimize operational productivity. Analytical and decisive with sound judgment. Applies acute attention to detail, diligence and dedication throughout the life cycle of every process and project. Embraces responsibility. Works well independently or within a cooperative environment. Leads by example and communicates effectively with a variety of people at all levels. Dedicated to achieving hands - on highest quality results which implement technology to effectively meet business needs.

TECHNICAL EXPERTISE:

System Access Protocols: RDP, ILO, BMC, SSH-Putty

Hardware: Cisco, Dell, HP, Lenovo, Macintosh, 3Par, HP Eva, HP servers up to Gen 10

Operating Systems: Windows server, Windows 10 & prior, Linux

Applications/Software: HP Open View, HP Sim, Office 2016 & prior, VMware 6. & previousTrend Anti-virus, Postini, ILO, Abridean Provisor, Active Directory, AltirisBIg Brother, Blackberry (BES), Dot.com Monitoring, PA Monitor, SAP, SolarWinds-Orion HP Systems Insight Manager, HP Oneview, McAfee, Netback up, Nagios, Foreman/Chef Action Remedy, Exchange, Service Now, Scopus, Footprints, Shavlik/Ivanti, Ops Genie Vantive & Applix ticket database, Pager duty, Slack, Lansweeper, servicedesk

AREAS OF EXPERTISE:

  • Supervising Data Center Support Team Leadership/SME Backup & Restore Data Center Engineering Active Directory/GPO
  • Exchange Support Vendor & Customer Relations Windows Patching
  • Process Coordination Remote Server Administration Policies & Procedures

PROFESSIONAL EXPERIENCE:

AZURE SUPPORT ENGINEER

Confidential, Las Colinas, TX

Responsibilities:

  • Support new and existing customers on Confidential Azure Active Directory, Synchronization and Authentication.
  • Capture and share best-practice knowledge amongst the Azure technical and partner communities.
  • Act as a liaison between customers, sales, service engineering teams, and support.

SYSTEMS ENGINEER

Confidential, Dallas, TX

Responsibilities:

  • Performs, directs, and manages HP, Lenovo system builds, installation, configuration, operation, maintenance, and enhancements of server hardware and software.
  • VM builds utilizing build scripts and WDS via template.
  • Configures all system builds from bare metal to network OS installation, through domain set up and patching, to the fully functional server end product.
  • Performs an average of 3 complete builds per day of VMs and physical servers (HP servers up to Generation 10); builds servers to specifications required by management and internal partners.
  • Serves as SME for all applications, hardware, and software utilized by system operations.
  • Performs Data Center Conversion from 1 GB to 10 GB network.
  • Performs Active Directory setup and management for new server builds.
  • Implements virtualizing environment: Linux, Windows VM builds and ESXi hosts.
  • Successfully performs extensive Remote Server Administration.
  • Troubleshoots all hardware and software issues and takes corrective action for expeditious resolution.
  • Maintains and updates all records, reports, spreadsheets on Data Center server locations and master server list.
  • Consults and coordinates daily with Data Center vendors; investigates and initiates RMAs (Return Merchandise Authorization).
  • Collaborates, communicates, and coordinates consistently with internal teams.
  • Troubleshoots vendor issues; prepares paperwork and uploads data for repairs; schedules hardware maintenance.
  • Covers weekly on call rotation.

SYSTEMS ENGINEER

Confidential, Arlington, TX

Responsibilities:

  • Installed and decommissioned all server hardware for multiple Data Centers.
  • Executed web portal Exchange Administration 2016 set up and Active Directory/GPO support for over 300 servers maintaining data for up to 5,000 employees.
  • Monitored existing systems and network using SolarWinds-Orion; ensured security enforcement through McAfee administration and support.
  • Implemented and maintained system policies, procedures, and long-range IT planning.

NOC ADMINISTRATOR/TEAM LEAD

Confidential, Dallas, TX

Responsibilities:

  • Functioned as Team Lead; managed IT staff, trained, oversaw, mentored, and performed monthly evaluations for 2-3 systems engineers and contractors, as well as up to 8 staff members.
  • Interviewed new hire candidates; made employment recommendations; communicated job expectations; achieved a strong rate of employee effectiveness and retention.
  • Developed manuals and produced a wide variety of KB (knowledge base) articles.
  • Solved issues for customer running multiple environments over 75 agencies.
  • Provided Active Directory administration for multiple trusted domains; Cisco VPN Account Administration.
  • Responded to and resolved all monitoring alerts, email, physical phone notifications, and Windows administration issues.
  • Performed backup and restores from file level to full folder, including email mailbox recovery.
  • Implemented an innovative Business Continuity plan to increase efficiency and mitigate NOC power and cost issues by utilizing battery backups, external Wi-Fi connections and instant messaging.
  • Performed, directed, and oversaw System Administration Windows installation, monitoring software (MS Office), and modifying new and existing servers as needed.
  • Performed troubleshooting of various network environments during Break/fix Resolutions Bridges.
  • Accomplished Windows patch administration using Shavlik Project.
  • Executed daily Co-location duties: walkthroughs, cabling, server decommissions and installations.
  • Performed administration for Exchange 2003, 2007(Abridean Provisor) and 2010 (Cloud portal).

NOC ENGINEER

Confidential, Dallas, TX

Responsibilities:

  • Managed services environment for large high-profile clients.
  • Performed customers scheduled monthly maintenance: reboots and application updates.
  • Compiled weekly outage reports and presentations for Management meetings.

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