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Application Security Administrator Resume

SUMMARY:

Dedicated information technology professional with a broad skill set shaped by employment with highly sophisticated companies. Expertise in the use of a broad spectrum of tools for system support and monitoring. Expertise in the application of monitoring software and project work. Adept at learning new systems and troubleshooting methods quickly. Team oriented tasks are welcomed.

PROFESSIONAL EXPERIENCE:

Confidential

Application Security Administrator

  • Worked to update and optimize IBM ISAM, TFIM, TDS running on Linux systems
  • I coordinated with different teams to setup single sign on for internal and external vendor applications
  • I monitored performance of the server for the team’s servers to look for areas to optimize logging, more visibility of errors, optimized space usage, alleviate system issues.
  • I coordinated with IBM by opening PMRs to help with system issues and perform upgrades across all systems
  • I configured and optimized the systems for our upgrade of ISAM 8.0 to ISAM 9.0
  • I was part of the team project that included taking our certificate from SHA - 1 to SHA-256 to give us better security. During this project I organized replacing certs with external venders exchanging certificates to use for Single Sign on, updating code on the systems to provide better performance.
  • I coordinated with other teams on choices of venders to use for new products, tools, and applications to be used by Westfield.
  • Included in meetings on roadmap planning to align our team with the goals of the company.
  • I create support documentation, runbook materials, and documentation for helpdesk and customer care to help support issues they see to help support users.
  • I help maintain our certificates through our CMS system to keep us up to date and valid.
  • I worked to configure and optimize our new agent portal that leveraged Ping federate, directory server, access, ping ID products.
  • I configured and setup Westfields new portal that leveraged Ping, Federate, Ping Directory, PingID with outsystems. This website was made mostly of OAuth and API calls using multiple grant types and scopes that we configured.
  • I have worked with many protocols from Saml 2.0, OAuth, OIDC. I worked with connections of IDP or SP initiated.

Confidential

Operations Team Lead

  • Monitoring, error troubleshooting for servers, JDE, ISS, AS/400, Robot, Orion, Mimix, Fusion Reactor, APCs, OBIEE
  • Monitors and report issues with our entire network. Call service providers over tickets.
  • We monitor and are first line support for over 500 servers. We look into issues with drive space, loss of connection, and hardware issues
  • Perform production move for Web code, JDE code, OBIEE code, and SQL Scripts
  • I helped manage and configure JDE security project to recreate security and menu structure across all environments using the ALLOUT security software for JDE 9.1
  • Perform security maintenance working with our compliance department to make sure we give employees the correct security as needed. When compliance was not sure how to lock down an application’s Column or row they came to be for guidance on how to do this to make sure we met SOD standards.
  • Helped troubleshoot administrative issues with JDE 9.1 such as Printing, Web Client exceptions, server issues.
  • I took over the role of release coordinator for over 200+ changes a month for 2+ years. I created a project ot create a workflow application that was on share point that took us from paper to change controls on-line. We enhanced This in V2 to include electronic signature, real time change stats and allowed for pace and efficiency.
  • Attend management meetings, set up meetings with managers and employees to review new processes.
  • One of my biggest goals was to increate pace and efficiency. I worked to get 10 hours a week of work out of the group and hand it over to the proper groups that helped make the work more efficient. This allowed us to improve processes, streamline operations.
  • Setup scheduling for the operations department, hire employees, manage 4-6 employees and perform performance reviews.
  • Coach employees. Help train new employees, interview employees, and hire in employees to the department.
  • Created I took our operations from 16x5 to 24x5 when I was brought in for 3rd shift. When I became, team lead I ran a project to make our operations 24x7. I was able to get the schedule setup, hire 2 more employees and had 24x7 coverage in 6 months of the start of the project.

Confidential

JDE Operator

  • Monitoring, error troubleshooting for servers, JDE, ISS, AS/400, Robot, Orion, Mimix, Fusion Reactor, APCs, OBIEE,
  • Perform production move for Web code, JDE code, OBIEE code, and SQL Scripts
  • Worked with, order issues, generating and indexing tables, project movement to all environments.
  • Worked with JDE security project to recreate security and menu structure across all environments using the ALLOUT security software to prepare for upgrade to JDE 9.1
  • Perform security maintenance working with our compliance department to make sure we give employees the correct security as needed.
  • Performed Tier I help desk support
  • Helped troubleshoot administrative issues with JDE 9.1 such as Printing, Web Client exceptions, server issues.
  • I have been the release coordinator for over 200 changes a month for 2+ years.
  • I was team lead on the project to move our change control from a paper process to an electronic process.

Confidential

FedEx - AS/400 and Unix Operator

  • Responsible for effectively managing changes to the production environment and report errors to appropriate groups
  • Operate and Monitor system performance for AS/400
  • Troubleshoot messages via OVO for Unix and AS/400 errors
  • Schedule backups via BRMS for AS/400
  • Interacted with Software Teams to resolve issues with programming errors
  • Moving code changes into production
  • Monitor LAN Servers via HP Insight Manager
  • Monitor MIMIX and Robot/Schedule software on AS/400 systems
  • Weekend Helpdesk support for FedEx Services
  • Report errors to appropriate support personnel via Service Center ticket

Confidential

Sales / Customer Support

  • Field sales calls, make contact with customers, and evaluate jobs from Confidential
  • Held meetings with suppliers, research products and services and choose what to use with the company
  • Handled banking for the company and held daily meetings with the president and top foreman
  • Responsible for getting application of licenses for the states of Mississippi and Louisiana

Confidential

Help Desk Level 1 & Level 2 Support

  • Phone and online support for 20+ sites, 36 software applications and 4 Microsoft O/S.
  • Team member for the Windows XP and Office 2003 roll out to all sites; and testing of Remedy software.
  • Monitored operations printing from MVS and Windows & used Dazel to monitor multiple site printing.
  • Helped users with issues ranging from excel spread sheet support to install of office products
  • Supported MS Access, Excel, Word, Power Point, and other Microsoft products
  • Helped users with setting up remote access

Confidential

Computer Tech Programmer

  • Maintain AS/400 operations, provide phone support & learn additional systems.
  • Proofing of documentation
  • Training of operators in usage and troubleshooting of AS/400s.
  • Monitoring server production & operation (What’s up Gold, Autosys, BMC Patrol & PC-Dart)

Confidential

AS/400 and Unix Operator

  • Monitoring, daily/weekly system backups, user and help desk support for 9 AS/400s.
  • Supervise, assist and train other operators.
  • Worked on numerous UNIX systems, verifying jobs, killing jobs if necessary, and reporting errors

Confidential

Jr. Computer Operator

  • Interaction with MVS to monitor and change job classifications to support tape operation & ADSM backups.
  • Coordinated operation and job distribution of an XFP2000 Microfiche machine.

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