TECHNICAL SKILLS:
- Cisco IOS
- Linux Ubuntu
- Windows
- Microsoft Office Suite
- Google Apps
- Citrix
PROFESSIONAL EXPERIENCE:
Production Control Specialist
Confidential, OR
- Acted as the first point of contact for after - hours enterprise help desk support for agencies statewide
- Saved the state thousands of dollars due to my role in optical fiber network cable refurbishing project
- Followed established processes opening service desk tickets & seeing problem through to resolution
- Aided in establishing new documentation for previously undefined procedures
- Created a high level of customer satisfaction communicating & managing tickets in the RT ticketing system; received recognition from multiple customers
Cashier Assistant & Attendant
Confidential, OR
- Led coworker breaks & gas pump assignments, & resolved truck delivery issues via phone
- Multitasked with hundreds of customers & up to 25 different warehouse employees each day to ensure an outstanding shopping experience for members
- Developed excellent communication & teamwork skills in energetic, fast paced environment
Confidential
- Configured DHCP server with separate pools for each VLAN & excluded admin IP addresses
- Knowledge of DNS hierarchy, record types, & lookups for fully qualified domain names
- Designed router ACLs for outbound & inbound traffic & determined optimal interface placement
- Configured & troubleshooted EIGRP & OSPF (single/multi-area) in IPv4 & IPv6, also static routes
Confidential
- Gathered stakeholder requirements and designed a sensor system to transmit light level & temperature data using Confidential IoT wireless technology
- Engineered a combination of Python and Bash scripts for full autonomous startup & operation
- Created technical documentation to convey project scope, progress, & results in Microsoft Office
- Maintained relationship with stakeholders and project manager through frequent, regular updates
Confidential
- Programmed OpenFlow SDN controller to implement Confidential algorithms within Confidential VM
- Captured & compared network performance for each algorithm using Wireshark & Excel
