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Production Control Specialist Resume

OR

TECHNICAL SKILLS:

  • Cisco IOS
  • Linux Ubuntu
  • Windows
  • Microsoft Office Suite
  • Google Apps
  • Citrix

PROFESSIONAL EXPERIENCE:

Production Control Specialist

Confidential, OR

  • Acted as the first point of contact for after - hours enterprise help desk support for agencies statewide
  • Saved the state thousands of dollars due to my role in optical fiber network cable refurbishing project
  • Followed established processes opening service desk tickets & seeing problem through to resolution
  • Aided in establishing new documentation for previously undefined procedures
  • Created a high level of customer satisfaction communicating & managing tickets in the RT ticketing system; received recognition from multiple customers

Cashier Assistant & Attendant

Confidential, OR

  • Led coworker breaks & gas pump assignments, & resolved truck delivery issues via phone
  • Multitasked with hundreds of customers & up to 25 different warehouse employees each day to ensure an outstanding shopping experience for members
  • Developed excellent communication & teamwork skills in energetic, fast paced environment

Confidential

  • Configured DHCP server with separate pools for each VLAN & excluded admin IP addresses
  • Knowledge of DNS hierarchy, record types, & lookups for fully qualified domain names
  • Designed router ACLs for outbound & inbound traffic & determined optimal interface placement
  • Configured & troubleshooted EIGRP & OSPF (single/multi-area) in IPv4 & IPv6, also static routes

Confidential

  • Gathered stakeholder requirements and designed a sensor system to transmit light level & temperature data using Confidential IoT wireless technology
  • Engineered a combination of Python and Bash scripts for full autonomous startup & operation
  • Created technical documentation to convey project scope, progress, & results in Microsoft Office
  • Maintained relationship with stakeholders and project manager through frequent, regular updates

Confidential

  • Programmed OpenFlow SDN controller to implement Confidential algorithms within Confidential VM
  • Captured & compared network performance for each algorithm using Wireshark & Excel

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