Production Control Specialist Resume OR - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Production Control Specialist

Confidential, OR

Acted as the first point of contact for after - hours enterprise help desk support for agencies statewide
Saved the state thousands of dollars due to my role in optical fiber network cable refurbishing project
Followed established processes opening service desk tickets & seeing problem through to resolution
Aided in establishing new documentation for previously undefined procedures
Created a high level of customer satisfaction communicating & managing tickets in the RT ticketing system; received recognition from multiple customers

Cashier Assistant & Attendant

Confidential, OR

Led coworker breaks & gas pump assignments, & resolved truck delivery issues via phone
Multitasked with hundreds of customers & up to 25 different warehouse employees each day to ensure an outstanding shopping experience for members
Developed excellent communication & teamwork skills in energetic, fast paced environment

Confidential

Configured DHCP server with separate pools for each VLAN & excluded admin IP addresses
Knowledge of DNS hierarchy, record types, & lookups for fully qualified domain names
Designed router ACLs for outbound & inbound traffic & determined optimal interface placement
Configured & troubleshooted EIGRP & OSPF (single/multi-area) in IPv4 & IPv6, also static routes

Confidential

Gathered stakeholder requirements and designed a sensor system to transmit light level & temperature data using Confidential IoT wireless technology
Engineered a combination of Python and Bash scripts for full autonomous startup & operation
Created technical documentation to convey project scope, progress, & results in Microsoft Office
Maintained relationship with stakeholders and project manager through frequent, regular updates

Confidential

Programmed OpenFlow SDN controller to implement Confidential algorithms within Confidential VM
Captured & compared network performance for each algorithm using Wireshark & Excel