Network Operations Center Engineer Resume

OBJECTIVE:

A position in the telecommunications industry as a network operations engineer.

SUMMARY:

I have over fifteen years of progressive experience maintaining, troubleshooting, and repairing a diverse range of communications equipment Confidential both a major telecommunications company and a central military command center. Capable of adapting to and performing Confidential peak efficiency in high - stress environments. Awarded one of Confidential ’s highest honors for the creation and development of the MTTR Exception Tracking Team. Granted and maintained a Top Secret security clearance while serving in the armed forces. Currently possess two professional-level Cisco certifications (CCNP, CCDP). I am a meticulous worker with a proven ability to work either independently or as part of a team.

PROFESSIONAL EXPERIENCE:

Confidential

Network Operations Center Engineer

Responsibilities:

Worked as team lead Confidential a dedicated network operations center servicing an international customer with over one thousand routers, switches, and numerous other network elements.
Familiar with a myriad of router and switch platforms and their related functionalities to include IP, IGRP, IPX, async routing, AppleTalk, access lists, route redistribution, RIP, route summarization, OSPF, VLSM, BGP, serial, Frame Relay, ISDN, ISL, X.25, DDR, QOS, PSTN, PPP, VTP, VLANs, Spanning Tree, Ethernet, Q-in-Q Tunneling, SPAN, and transparent and translational bridging.
Proactively monitored the network and performed remote trouble isolation when necessary on all types of data circuits related to these devices.
Developed data support-related training documentation to assist other NOC engineers and worked with these personnel to expedite their technical understanding in this area.
Provided support to the senior NOC engineers with regard to complex data and voice circuit issues.

Data Support Engineer

Confidential

Responsibilities:

Performed remote testing on digital/analog circuits to include DS0s, multi-points, hyperstream, frame-relay, T1s, fractional T1s, and switch-56.
Advanced knowledge of network components to include DXCs, line-conditioning equipment, LEC end-office equipment (NIU, station package), and Confidential terminal hardware (ALPS, M13, ECX).
Interacted with customer service centers, senior management, Confidential operations, LECs, and clients to facilitate the isolation and repair of service within established company parameters.
Functioned as a lead technician, training and developing the skills of new hires and less-experienced network technicians through one-to-one instruction.
Created and distributed technical documents related to the troubleshooting and navigation of Confidential systems, circuits, and processes to assist fellow engineers in their duties.
Regularly reviewed MTTR exceptions and presented evaluation reports to management.

Confidential

Data Technician

Responsibilities:

Performed first-line maintenance duties Confidential Springs switch terminal.
Facility consists of dual DEX-600E switches handling all voice and data transmissions within the Chicago area.
On-site experience maintaining, provisioning, and installing a diverse range of telecommunications equipment and circuitry to include M13s, DXCs, ESFMUs, routers, and frame relay switches.
Working knowledge of switch operations to include SS7, ISDN, FGDs, DALs, ported numbers, and call-trapping.
Directed the transfer and replication of switch-based billing records. Assisted clients with their co-located equipment (DMS-250 switch) by performing routine maintenance and trouble isolation as necessary.
Regularly manned the terminal alone, monitoring and resolving maintenance issues when required.

Microwave Systems Repairer / Communications Facility Controller

Confidential

Responsibilities:

Operated as a Microwave Systems Repairer / Communications Facility Controller, a top-secret military communications facility supporting the Pentagon.
Utilized advanced diagnostic equipment to isolate trouble Confidential the component level, interpreting schematic diagrams for that purpose.
Performed first-line maintenance on secured data communication circuits.
Coordinated updates on KG-84 series cryptographic equipment.
Isolated and corrected line trouble on an Confidential & Confidential System 85 telephone switch.
Upgraded computers used by military/civilian personnel within the organization. Working knowledge of modems, integrated digital exchanges, line conditioning equipment, cryptographic devices, and advanced diagnostic equipment.

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