SUMMARY:

A LAN Administrator/Field Engineer looking for a challenging opportunity within an organization dealing with Software applications and Network support.

TECHNICAL SKILLS:

Software: Windows Server 2008 r2, Oracle 9I, 8I, SQL - PL/SQL, and Pervasive SQL 7.0/2000, Microsoft SQL RDBMS, Crystal Report 7.0Btrieve/Xtrieve Citrix Winframe/Metaframee SCO Unixware 7.0, SCO, Openserver 5.04, 5.05, Windows NT 4.0/2000 Novell 4.11/5.0 Windows 98/95, MSDOS 5.0, 6.22, MS Office 97/2000, Lotus Notes 4.5, 4.6&5.5Lotus 123 OS/2.x VM Database Arcserve 6.0 IBM RAID Server Utility Software, Reach out, PCAnywhere 8.0, Vantive 4.6 call tracking application. Exchange 2000, 2003

Hardware: Support Citrix Servers &Netfinity PC Servers/IBM PC Desktops, IBM Laptops, PS/1 & PS/2’s Dock 1& Dock 2 Stations for external and Internal upgrades for laptops. Cisco Routers 2501, 2524, 2507. Cisco Switches 1900, 2900 series PCMCIA Cards & Drives (Memory CardsXircom, 3com, Megahertz, IBM PCMCIA Modems). Installed and Configured Mwave Drivers and Hardware, Configured PCI and ISA Networking adapters (EthernetEtherjet, Token Ring). Supported Netfinity Internal Hardware, SCSI Hard Drives, Tape Drives, System Boards, Memory, Internal Diagnostic PanelSupport Redundant Hot Swap power supply, EXP 10, EXP 15 for external Hardrive Capacity. Support LANSTREAMER SCSI Adapters along with Serveraid Adapters with 2 or 3 channel support and also configured 3940 And 2940 SCSI adapters, 3447 Tape Library, PBC and UPS also setup RAID levels 0, 1, 5 and setup a clustering solution with IBM Netfinity Racks.

EXPERIENCE:

LAN Network Field Support

Confidential

Responsibilities:

• Provides IT support within the South Florida Area and remote customers.
• Configure and Setup Windows Network and Active Directory
• Install and configure Wireless Environment.
• Install and configure server, desktop and laptop Hardware and Software
• Provide Network assessment for Network consulting needs
• Per customer request we remove, viruses, malware, trojans, installed software, etc
• Provide field service to home or office as needed
• Provide other IT services as requested

LAN/Network Admin

Confidential, Fort Lauderdale, Florida

Responsibilities:

• Supported Citrix customers, senior executives, managers, Users and etc on Citrix software (Citrix Receiver, XenApps and Xendesktop environments.
• Installed, configured and supported Windows Network Operating system 2008/2012 Server.
• Managed Active Directory Support, Domains, Group Policy
• Manager(GPO)Organizational Units, Groups, Users, Accts, etc
• Manage Exchange environment, Create Distribution List, Groups, Delegate
• Permissions, Empower users to manage distribution list, track messagesEdit Personal information.
• Provided 2nd and 3rd level support to high severity technical Request (remedy)alerts.
• Remote support using Citrix (GTO)Gotoassist and (GTM)Gotomeeting to support Remote customers.
• Setup and organized conference room meetings with polycom video conferencing and meeting request
• Supported General Outlook 2010 email software configuration and customer request.
• Imaged Laptops and Desktops with Windows 7/8 operating system
• Setup wireless Access points, Citrix software, email and configuration on mobile devices Ipad, Iphone, galaxy, blackberry, etc
• Provided Network troubleshooting for Servers, Laptops, Network Printers and Desktops.
• On Call Support.

LAN/WAN Infrastructure Specialist/Field Engineer

Confidential, South Florida

Responsibilities:

• Support /Installation Windows Server 2008 r2, Active Directory, GPOOrganizational units, replication, Sites, Users and Computers configuration, Login Scripts, password reset and Domain Login etc.
• Configured and installed Blackberry Exchange server manager while supporting hand held Blackberry devices, Sync, email and replacement hardware change management/
• Traveled and supported several Confidential locations within the South Florida Area for any Network, Hardware or Software issues. 24x7 operational Support for severity 2,3,4,5
• Primary Lead Network support for Senior Executives/Leads at Confidential Jupiter West location.
• Organized Live and Webcast meetings for Jupiter West and Field Locations while submitting questions via Live cast.
• Supported Confidential LAN/WAN Infrastructure, Data and Voice relate activities, Network operating systems, operating systems, Active Directory, Blackberry installations, Laptop/Desktop deployment, imagesUnix Scripts, Proprietary software, troubleshooting, Confidential Litigation Data Collections
• Identified new or trending issues and determined root cause and analysis to quickly resolve the issue.
• Provided a great team work environment and received high honors for Excellent customer support.

Field Service Engineer

Confidential, South Florida

Responsibilities:

• Traveled within the south Florida area servicing HP customers on Hardware and software technical issues.
• Provided Level 3 Support to priority customers to regain customer Satisfaction.
• Configured HP Servers, Desktops, Laptops, Printers after re installation of System board and hardware configuration.
• Reinstalled and reimaged Network operating systems/Operating systems n all HP Server, Desktop and Laptops
• Setup and installed Network printers
• Configured Dynamic and Static IP Addresses, DNS, Subnet Mask on Local HP user machine
• Configured Wireless Network connectivity for HP Customers.
• While at customer location I would multitask several users and work Directly with Senior Network administrator to make sure site is up and Operational.
• Provided 4 hour response to customer to meet SLA requirements.

Hardware Technical Analyst

Confidential, Ft Lauderdale, Florida

Responsibilities:

• Supported Citrix Customers on hardware and software related issues.
• Setup and Configured Windows 2000 Servers and NT Server 4.0 and Performed backups.
• Reimaged Servers, Desktops and ThinkPad’s by using Ghost Cast Server
• Handled Server/Desktop and ThinkPad network connectivity issues by Troubleshooting IP Addresses, Network settings, Patches, cablingHubs, Switches and etc.
• Supported Citrix Winframe/Metaframe proprietary software.
• Replaced and configured all internal hardware devices on IBMToshiba, Dell, HP and Lenovo products (System Boards, CPU, Hard Drives, Cabling, Power Supply, Floppy Drive, CD Rom and etc.
• Configured and installed Wireless Network Interface Cards while testing Access points using CTX1 Wireless configuration settings and etc
• Presented a PowerPoint document on proper procedures on Documenting calls and obtaining pertinent customer information.
• Handled severity 1 technical tickets on meeting the eta for customer Satisfaction and company guidelines.

Field Service Technician

Confidential, Florida

Responsibilities:

• Traveled within South Florida servicing Washington Mutual clients on Workstations, Server hardware or software related issues.
• Supported Oracle Databases, OS2 Servers, Active Directory and Windows Operating system and Network Operating systems.
• Performed daily Backups on Windows 2000 Server using Net backup
• Patched down cabling to Switches and Patch Panel to activate Network Ports.
• Performed reimaging and configuring of IBM, Toshiba, Dell, HP and Lenovo products by installing shipped reimage drives or using CD Software or Remote support.
• Replaced and configured all internal hardware devices on IBM, ToshibaDell, HP and Lenovo products (System Boards, CPU, Hard DrivesCabling, Power Supply, Floppy Drive, CD Rom and etc.
• Disassembled and Reassembled HP, IBM LAN or Local printers until hey operational.
• Setup Network printing on LAN Printers by installing Network Interface Cards.
• Ordered parts or serviced Washington Mutual bank hardware or software
• To remain compliant with company policy and to meet SLA requirements.
• Performed IMAC projects to meet SLA requirements.

Network Field Support Engineer

Confidential

Responsibilities:

• Traveled within the United States setting up, configuring, installing self Check Out units.
• Installed internal self check Out Hardware (Scanners, System BoardsData Cables, Switch Boxes, Internal hardware power connections)
• Positioned Self Checkout lanes with proper measurements and Power source and taking proper inventory.
• Configured Self Checkout Proprietary software while working with Windows NT Network operating system and XP operating system and Ghosting images.
• Configured and tested internal Self Checkout Hardware by running Fast Lane Program Manager.
• Monitored and directed Customer Engineers activity and Electrician Activity for complete successful install of Self Checkout Units and signed Off on their paperwork for approval.
• Held a two day training course for the managers, Front End Supervisors And managers on duty on how to load and unload money and
• Troubleshoot hardware and software error message.
• Collected training evaluation forms and Self Checkout hardware
• Completion forms and faxed them to Main Helpdesk Support.

Field Service Engineer

Confidential, Tampa, Florida

Responsibilities:

• Travel to south Florida Confidential locations configuring system boards.
• Replaced system boards on IBM PC/Server models.
• Configured ghosting software images to access Local Area Network.
• Installed and configured PCI/ISA adaptor cards.
• Check Network connectivity per each workstation.

Field Systems Engineer

Confidential, Austin, Texas

Responsibilities:

• Support Confidential customer on new rollout upgrade of Hardware and Software.
• Installed and setup new desktops and server equipment.
• Rack mounted Switches, Routers, UPS, and Wireless Access Points.
• Installed and Configured Windows XP and ghosting images
• Configured Cisco IP 7260 IP phones.
• Upon completion of each task contact manager for further instructions.