SUMMARY

Strategically-minded and customer-oriented network engineer with 5+ years of experience and in-depth knowledge of Networking Technologies. Eager to join a dedicated team of experts to help operate the company's network communications systems and provide excellent service to all customers, as well as design and develop new cloud solutions. Willing to relocate. Authorized to work in the confidentiality for any employer.

TECHNICAL SKILLS

• Windows 7/10, PowerShell, Active Directory, ITIL, System Administration
• SharePoint, HTML/CSS3, Wireshark, Microsoft O365, Cisco, Project Management
• ARP, CDP, EIGRP, OSPF, BGP, VTP, Ether channel, 802.1Q trunking, MLS, HSRP, GLBP.
• VSS/VSL, QoS, TCP/IP, UDP, IPSEC, HTTP, HTTPS, Multicast, 802.11a/b/g/n/ac, IPsec.
• RADIUS/TACACS+, SNMP, HPNA, F5, wireless technologies, VPNs.
• VLANs, VoIP, Service Now, TCI/IP, DNS, DHCP, WAN/LAN, Windows, Linux/Unix.
• Virtualized Networks, Network Automation, Python, Debugging, ASA firewall.
• Web application Security, WordPress, Yoast, SEO, Technical writing, SharePoint.
• AWS, ECS, Cloudwatch, Restful API, S3, DynamoDB, Lambda, VPC, Cloudfront
• Redshift, Database, ElastiCache, IAM, Glacier, Storage Gateway, CloudTrail, Route53

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential, Richmond, VA

Responsibilities:

• Collaborated in the management of the disaster recovery testing of firewalls, worked closely with senior policy directors, security teams and Network operations.
• Performed advanced troubleshooting to identify, resolve, and provided root cause analysis of network related issues.
• Participated in designing, and implementation of new collapsed-core network overhaul to allow for efficiency and better bandwidth usage.
• Assisted in the management of the storage replication infrastructure working closely with storage team SME's, data center support teams and vendors
• Assisted with maintaining network Data Center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments.
• Supported large complex data and voice network infrastructure by using network monitoring and management tools.
• Configured and managed various cisco network equipment such as Routers and Switches including Nexus 7000, cisco catalyst switches, ISR, ASR, 800 series using cisco IOS and IOS-XE.
• Worked with teams of network professionals in creating, implementing and managing layer 2 and layer 3 switching technologies with industry-standard best practices such as VLAN implementation, Ether channel configuration and employing the use of load balancer for redundant links.
• Employed the use of various routing protocols such as EIGRP, OSPF, BGP, ISIS, etc.
• Implemented QoS in switches and routers, CBWFQ, LLQ, Classification, Hierarchical QoS, Switch hardware queue structures, scavenger class, etc.
• Performed system and network analysis by using well-defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, Syslog, net flow, etc.).

Tech Support Analyst

Confidential, Richmond, VA

Responsibilities:

• Provided technical support leadership on problem calls
• Provided technical assistance and support for inquiries related to Firm computer systems, hardware, software, and remote access.
• Responded to support requests either in person, over the phone, or via email in a professional, confident, and courteous manner.
• Participated in planning, designing, deployment, and management of full life cycle of end-user computing environments, services and productivity applications.
• Supported and maintained endpoint computing management systems for supported sites
• Assisted in troubleshooting and resolving information systems-related issues as they arise.
• Worked to continually improve the reliability, availability, and integrity of Foundation's information systems services as they relate to endpoint computing, fixed and mobile.
• Developed and maintained required technical and procedural documentation using SharePoint and Microsoft O365.
• Identified, diagnosed, and resolved problems affecting network performance that have been escalated and unresolved within the NOC teams
• Provided technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active Network impacting issues.
• Recommended solutions to correct network trouble issues and faults.
• Assisted other technicians with their technical development in the use of monitoring tools, network structure and theory.

Tier III Technical Support Rep

Confidential

Responsibilities:

• Served as a congressional Tech Support Representative.
• Implemented malware remediation for congressional-issued devices.
• Provided guidance and advice on the selection of technology solutions and services.
• Installed current network operating system on new or existing network devices such as routers, switches and firewalls.
• Configured and installed applications on iPhone and android for U.S House members.
• Assisted with Mac and other iOS installations for U.S House members and staff.
• Installed software on networking devices.
• Provided phone support to employees or customers relative to networking technology.
• Analyzed network topologies to determine potential issues and makes suggestions for recommended changes.
• Assisted with the preparation of network assessments and s.
• Installed current network operating server software on new and existing server-class hardware.
• Installed communication equipment including routers, terminal servers, switches and Cisco ASA firewalls.
• Installed supporting applications and peripherals on servers including hard drive backup hardware and software, email software, anti-virus software, etc. and/or implement technologies.
• Installed user workstation hardware, operating software and various application software and/or pre-configured equipment.
• Configured end-user IDs and customer-specific settings on servers and migrated data from the old environment to the new environment.
• Monitored and maintained department of state Public Safety Network by helping to troubleshoot, analyze, and maintain networks.
• Interfaced with customers and government representatives on network issues that are varied and range from simple to complex.
• Created and resolved incident cases using BMC Remedy ITSM.
• Provided in-depth knowledge and technical expertise in the areas of design, installation, maintenance, and support of network infrastructure following established methodologies and processes.