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Noc Engineer Resume

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Houston, TexaS

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SUMMARY:

  • Vision - driven professional with record of information technology operations success for leading organizations
  • Proven talent for aligning business strategy and objectives with established information technology operations paradigms to achieve maximum operational impacts with minimum resource expenditures.
  • Solutions-focused thought leader with expertise spanning the configuring, monitoring, upgrading and maintenance of systems hardware, software, and relevant business infrastructure.
  • Professional focal points include remote technology solutions, systems security, file backup and restoration, and excellence across multiple platforms and environments.
  • Exceptionally dedicated candidate with keen interpersonal, communication, and organizational skills for the fast-paced technological landscape.

TECHNICAL SKILLS:

Microsoft Windows Server 2008: IPv4, IPv6, DHCP, DNS, Routing, Remote Access, File and Print, WSUS, Performance and Reliability, VPN.

Active Directory Administration and Management: Domain Controllers, Zone Delegation, Group Policy, Terminal Services, Remote Desktop, and Remote App.

Computer Virtualization: Installation of VMs on Windows/Linux, Managing CPU RAM and storage on VMs, VM networks and additional devices. Managed multiple Virtual Servers.

Networking: TCP/IP, OSI Model, NAT, LAN/WAN connectivity, IP Routing, IP Security

Software: Microsoft Outlook, Word, Excel, Powerpoint, Access, VB, HTML and CSS

Operating System/Server: Microsoft Windows 2000/2003/XP/ 7/8/10, Windows Server 2000/2003/2008/2012/2016 , Apple

Remote Control Software: Remote Desktop Connection, Automate, Team Viewer.

Hardware and Applications: Sonicwall Firewalls, Fortinet Firewalls, Citrix environments.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, texas

NOC ENGINEER

Responsibilities:

  • Provide cloud and managed services for 300 clients.
  • Support hosted exchange and 365 environments.
  • Assist users with VoIP services through Cisco Call Manager and Unity.
  • Document client information in IT Glue and SharePoint.
  • Maintain various devices through Kaseya.
  • Enact troubleshooting on VPN connectivity for Cisco Meraki and ASA devices.
  • Monitor devices through Traverse, Auvik, and Prime Infrastructure.
  • Perform system updates and patching on servers.

Confidential, Webster, texas

SYSTEM SUPPORT ANALYST

Responsibilities:

  • Excel in a fast-paced, multi-client environment.
  • Resolve tickets via chats, phone calls, and emails.
  • Perform remote maintenance on customer's computers through Team Viewer and Automate.
  • Execute email management through Intermedia, Exchange, and Cloud Console.
  • Employ Active Directory in Windows Server 2002-2016 to manage user accounts and computers.
  • Responsible for backing up and restoration of files through Veeam.
  • Uphold Citrix and remote desktop service environments.
  • Accountable for administering VOIP systems with the use of Zultys and Fonality.
  • Operate Bitdefender to monitor and maintain system security.
  • Fulfilled installation, maintenance and repair duties to company and multi-vendor systems, including hardware, software and networking.
  • Enact troubleshooting on client PCs to resolve performance issues including printer install/configuration, ISP connectivity, hardware performance, Outlook/Office, vpn/rdp connections, line of business application management/install.

Confidential, Webster, Texas

IT SUPPORT

Responsibilities:

  • Carried out management of VoIP network and Polycom devices through Jive.
  • Configured computers and hardware for new hires, or for devices needing replaced.
  • Administered modification of users and groups through Active Directory.
  • Evaluated network and server resources with SNMP to ensure user/PC functionality throughout the company.
  • Accomplished troubleshooting of web-based printers and performed routine maintenance.
  • Expanded new users and groups in Office 365 Outlook exchange and resolved email issues.

Confidential, Alvin, texas

INTERNET HELPDESK OPERATIONS MANAGER

Responsibilities:

  • Directed an inbound call-center of over 500 technical support representatives.
  • Fielded troubleshooting of router/modems to resolve networking and connectivity issues.
  • Facilitated customers in setting up and troubleshooting email issues on multiple platforms.
  • Tasked with de-escalating customers by resolving network and PC-related issues to get systems back up and running.
  • Ascertained agents performed the correct troubleshooting tasks in a compliant fashion in order to resolve customer’s issues.

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