Network Engineer Lead Resume North Brunswick, NJ - Hire IT People

SUMMARY:

Unified Communications professional with 11.5 years of experience in Designing, Implementation, Consulting and Management of multimedia solutions for large organizations.

TECHNICAL / PRODUCT EXPERTISE:

Cisco Unified Communication Manager (CUCM): Version 4.X to 12.X
Cisco Meeting Server / Acano Conferencing Solution
Skype for Business integration with Cisco solutions using CMS
CMR Hybrid, CMR Cloud, CMR On - Prem, Mobile Remote Access (MRA), XMPP federation, B2B Setup, CMS Web Proxy, Skype integration with Cisco (On-Prem & Cloud), Jabber guest, Video Conferencing with MCU / TPS and Exchange Integration with TMS
Cisco VCS, TMS, TMSXE, TMSPE, WebEx
Cisco TelePresence Server MSE 8710, Virtual TPS, Media 320, Media 820
Cisco TelePresence MCU 5300, 4501, 4200, 8510
Cisco Unity connection (CUC), Cisco IM & Presence
Cisco Contact center express (UCCX)
Cisco Voice gateways, CME, CUBE
VMWare Technologies - ESXi, vSphere, vCenter
Operating system knowledge of Windows Servers, Linux and AWS Cloud
Microsoft Skype for Business Solution
Wireshark, Cisco RTMT, Cisco Collaboration Solutions Analyser, Solarwinds, Vyopta, TranslatorX, Snooper

PROFESSIONAL EXPERIENCE:

Network Engineer Lead

Confidential, North Brunswick, NJ

Role and Responsibilities:

Design and Implement Cisco Unified communication solutions to provide multimedia conferencing capabilities
Write scripts to automate and improve the support process using Python, Bash
Configure and Integrate Cisco Unified communications Manager (CUCM) with Cisco Meeting Server (CMS) for audio and video conferencing
Configure and Integrate Cisco Unified communications Manager (CUCM) with Video Communications Server (VCS) for business to business calling
Implement TelePresence Management Suite (TMS) for scheduling of Video conferences
Perform regular Upgrades and maintenance of the video collaboration environment proper functioning
Manage Cisco Unified Computing servers for high availability of UC services
Deploy and Manage Cisco IP Phones, Video Conferencing devices, Call control software and Conferencing software
Troubleshoot and resolve complex technical issues in Cisco Hardware and software
Configure and manage Cisco Voice routers, ISDN lines for PSTN calling
Design and Implement Microsoft Skype for Business solution for Audio, Video, Instant Messaging and Conferencing
Design and Implement Pexip, Polycom interoperability solutions for Microsoft and Cisco solutions

Team Lead

Confidential

Role and Responsibilities:

Worked as the Subject Matter Expert (SME) for the Unified Communications TAC team
Provided design assistance and Tier3 technical support for medium to complex deployments
Leading a team of 20+ engineers, handling complex UC issues including CAP & RRR cases
Coordinate with engineering teams on EFT of UC software, create, replicate and resolve software bugs.
Deploy and maintain UC lab infrastructure to replicate customer issues.
Create technical documentation for internal team and external customer usage.
Mentor new team members on TAC processes; providing ongoing technical as needed.
Spearheaded the aRMAda project. Supervised project teams, streamlined troubleshooting processes across teams and achieved the highest RMA cost saving among different technologies.
Served as an instrumental team member for the BERMUDA Project, assisted in building and launching the new EMEA TelePresence TAC team.
Facilitated presentations and end-user session at Cisco Live Milan 2015, Cisco Live San Diego 2015, Cisco Live Berlin 2016, Cisco Live Las Vegas 2016 and Cisco Live Berlin 2017.
Co-authored scripts which automated log reading and improved overall team efficiency.
Conducted Technical Workshops on various Collaboration technologies for APJC Partners at Bangalore, Bangkok and Melbourne.
Conducted instructor led lab session on Cisco Meeting Server at Geekfest 2018, Chicago.
Active member of the CI2020 team which enabled smooth interlock between AS, TS and Engineering teams

Senior Specialist

Confidential

Role and Responsibilities:

Worked as a Cisco IPT L3 Engineer, led the UC team of 5 engineers
Managed UC infrastructure of Cisco call managers, Unity voicemail servers, UCCX, H323 and MGCP gateways with SRST
Installation and maintenance of UC software and hardware
Implemented UCCX integration with CUCM for PFG Helpdesk
Provided ongoing information and reports to leadership, clients, and team members

Senior Systems Administrator

Confidential

Role and Responsibilities:

Managed UC infrastructure of 10000 IP Phones, Two Call Manager Clusters, Unity Servers, Voice Gateways & Meeting Place servers
Worked on UC infrastructure upgrade project for CUCM Cluster & Unity to 7.X
Implemented CUCM cluster security and Extension Mobility service
Troubleshoot issues related to CUCM, Unity, Gateways and IP Phones
Managed complete Network infrastructure of 6500 series Switches & 3800 series Routers
Performed BCP / DR activities for UC infrastructure on a quarterly basis
Coordinated with vendors for procurement, new floor planning and cabling

We provide IT Staff Augmentation Services!

Network Engineer Lead Resume

North Brunswick, NJ

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship