Cisco UC Engineer/Consultant Resume Morristown, NJ - Hire IT People

SUMMARY:

To fulfill a mid - level position with continuous learning and growing potential within a collaborative environment.

EXPERIENCE:

Confidential, Morristown, NJ

Cisco UC Engineer/Consultant

Responsibilities:

Lead one of the largest Confidential deployments in the company history - Up to 4 sites per week.
Planning and configuration for over 300 new locations - CUCM/Unity/Jabber v11.
Main UC delivery contact for the project, ranging from pre-sales to post-conversion, with occasional support from the Lead Architect.
Main contact for post-cutover issues, and escalation to the Support Center (NOC) on daily activities/issues.
Collaborate with various project team members such as Project/Account Managers, Field Technicians, Procurement, and Trainers to ensure equipment readiness for delivery, deadlines are met, and transitions are seamless for the end users.
Work with Cisco TAC - Research and troubleshooting of Cisco products.
Detailed Technical documentation, preparation and gathering; for instructional, and training purposes, and to understand and fulfill client's technical requirements for UC conversion.

Confidential, New York, NY

Voice Engineer

Responsibilities:

Projects: CUCM, CUC and CCX up to version 10.5, CMBE5K (hardware base) to CMBE6K (virtual), CME with CUE deployment.
Expand system with remote sites to existing clusters, as well as voice gateways using H323, MGCP, and SIP.
Provide technical training to Admin (IT) staff, interactive training sessions to new phone end users.
Deliver complex solutions, support and troubleshoot everything Cisco VoIP related, using TAC effectively when hardware or software malfunctioning.
In charge of the entire cycle of a Cisco telephony deployment - from generating a quote with distributor, sorting out contracts and licenses, to implementing, supporting, and documenting the various types of phone systems for clients.
Proactive in managing the health of the Cisco VoIP gear (CPU and Memory) and documenting detailed step-by-step procedure before making a system change.
Active participant in PM meetings, and overall VoIP telephony subject matter resource to the organization.

Confidential, New York, NY

Associate Consultant

Responsibilities:

Cisco Confidential Manager, Unity Connection, Unified Presence Implementation/Administration/Integration.
Diverse engagements at client sites depending on work scope and deliverables including support service to telecom helpdesk staff.
Involved in a variety of VoIP deployment projects ranging from gateways IOS upgrade to a complete migration/upgrade of phone systems to the latest available Cisco software version (9.1)
Technical document preparation and active participation during knowledge transfer session for admin staff.
Fundamental knowledge and troubleshooting of MGCP/H.323/ VG voice gateways.

Confidential, New York, NY

Cisco Confidential Engineer

Responsibilities:

Introduction to Cisco VoIP applications: Call Manager: CME, CMBE, CUCM; Unity Connection, Presence, CCX.
Installation and initial configuration on both physical and virtual environments, including configuration on the VMware hosts associated with Cisco UCS servers setups.
Troubleshoot, maintain, upgrade, and provide solutions to hardware/software issues.
When escalation required, working closing with Cisco TAC, analyzing logs and resolving bugs.
Provide systems administration training to first level internal support desk and to clients admin staff.
Perform extensive research and testing on possible solutions to clients special requests and/or technical requirements.

Confidential, Bedford Hills, NY

Project Manager

Responsibilities:

Audio Visual design for residential integration of multi-media systems.
Daily interaction with sales and technical representatives for accurate equipment specifics.
Prepare and verify that estimation/design/proposal documents match and meet client needs.
Act as a liaison between clients, contractors, designers, management and consultants to determine detailed scope of work, bill of materials, project timelines and schedules.

Confidential, Riverdale, NY

Assistant Professor

Responsibilities:

Prepare and troubleshoot laboratory electronic equipment.
Guide experiment executions to successful termination in a timely basis.
Debug code and develop new approaches in programming projects.
Grading of written evaluations including the weekly review of technical laboratory reports, hence managing students efficiency and progress.

Confidential, New York, NY

Junior Electrical Engineer

Responsibilities:

Design implementation for expansion and upgrades of railroad systems.
Estimation and preparation of items required for project bid documentation.
Financial management of the group including reports on budget projection for projects