Technical Support Resume

Summary: Over 20+ years experience in the computer field including Technical Support, PC Programming, Web Design, Hardware Repair and Network Administration.

Experience:

Job Title: Technical Support Specialist
Employer: Confidential. LOS ANGELES, CA
Length: 2 years 3 months
Responsible for providing onsite technical support for 50+ locations in Southern California. Troubleshoot network connection problems for company’s DSL & T1 communication lines. Replace, repair and install all PC hardware & peripherals for 200+ computers. Configure and install Sonic Wall routers, switches, etc. OS upgrades as needed. Provide support for various software & Internet applications. Install and support POS software.

Job Title: IT Operations Network Manager
Employer: Confidential,NORWALK, CA
Length: 7 years 5 months
Responsible for implementing, installing and managing over 125 Microsoft Windows domain servers with 600+ computers in Southern California. Duties include providing data backup, virus protection and OS upgrades as needed. Managed IT Department with three technical support assistants. Provided technical support to end users for POS system and various Microsoft applications.

Job Title: Network Technical Support
Employer: Confidential, VERNON, CA
Length: 5 years 7 months
Installed and supported all Novell Netware 3.12 company servers and workstations for 33 locations in Southern California. Implemented, installed and trained end users for company’s POS system. Provided hardware & software support for 120+ computers.

Job Title: Intranet Web HTML Coder
Employer: Confidential, SANTA MONICA, CA
Length: 2 years 6 months
Coded, tested and helped implement company Web Intranet software for Elecktra Records in Beverly Hills, CA. Debugged Intranet issues and provided graphic assistance for some web pages using Adobe Photoshop software. Performed backup and virus protection for office server. Installed and upgraded PC’s from Windows 3.1 to NT 4. Provided support for all office software packages and PC peripherals.

Job Title: Software Support / Tester
Employer: Confidential,SANTA MONICA, CA
Length: 3 years 2 months
Tested new software developed by company for Event Management system. Duties also include training clients via modem and onsite at client locations across the US. Performed software installations for stand alone PCs and Novell networks. Provided support for all office software packages including MS word, WordPerfect and Lotus. Responsible for managing and upgrading the office Novell Netware 3.12 network.

Job Title: Lead Program Developer & Tester
Employer: Confidential., ONTARIO, CA
Length: 5 years 4 months
Developed financial software package for check cashing and electronic bill payment system. Programmed for DOS operating system in complied BASIC & C. Created entire software system, which allowed clients to pay bills electronically in 24 hours. Created ACH debit files using the banking NACHA format to transmit payment information to bank for nightly processing. Created and updated User Manual & Training Guide for software. Created back office modem pool to receive daily transmission from clients. Installed and supported Novell Netware 3.12 office network.

Skills: Microsoft Windows 7, XP, 2000, 98, & NT 4, Hardware repair, Web Design, PC Programming, Network Administration, CNE Novell Netware 3.12,
Microsoft Certified Professional. Most standard Microsoft & PC Applications (PCAnywhere, Radmin, etc.)

Education: Bachelors Degree – USC Computer Science

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