SUMMARY:

• Over 15 years in Information Technology. Dedicated and result oriented individual who seeks an opportunity for professional and personal growth. Outstanding problem solving and interpersonal skills to provide creative solutions to clients’ problems. Strong management skills to ensure timely completion of projects.

PROFESSIONAL EXPERIENCE:

Systems Administrator

Confidential - Fairfax, VA

• Oversaw the migration project of Citrix desktops to Windows 10 for over 400 users in branches and HQ with no business impact.
• Helped deploy new enterprise backup solution to reduce backups and restores from hours to minutes.
• Assisted in datacenter migration of IT infrastructure.
• Serve as a team lead for IT Operations team.
• Manage Active Directory, DHCP, and DNS.
• Tier 3 support for Helpdesk and work directly with vendors.
• Consolidated Citrix infrastructure leading to 75% reduction of complexity.
• Consolidated multiple GPOs to improve manageability.
• Deployed Nutanix cluster running AHV for VDI. Migrated over 400 VMs from VMWare to AHV and saving thousands of dollars in licensing costs.
• Manage Commvault and Cohesity backup solutions.
• Deploy and manage network storage devices and servers.
• Evaluated, recommended, deployed, and manage Solarwinds as infrastructure monitoring solution. Deployment improved monitoring capability of the infrastructure.
• Deployed and manage Sharefile as an enterprise-wide file sharing and secure email solution.
• Oversaw the project to deploy Skype for Business to the enterprise.
• Manage Citrix VDI and Netscaler.
• Restructured Citrix deployment process for faster deployment cycle from monthly to on-demand.
• Evaluated, deployed, and maintain AppDynamics monitoring solution for critical applications
• Improved PC deployment process for Helpdesk team. Improvement led to 500% increase in their deployment capacity.
• Assisted with documentation for NCUA audits.
• Teach new technical skills to Helpdesk team thereby improving their troubleshooting capability.
• Ensure the availability of client/server applications, configure all new deployments, and develop processes and procedures for ongoing management of the IT infrastructure environment.
• Manage the VMware vSphere infrastructure.
• Managed the project to upgrade the debit card issuance system for another business unit.
• Plan and implement server hardware/OS upgrades, patches, and application upgrades.
• Manage system backups and recovery.
• Monitor and test system performance and provide performance statistics and reports. Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
• Anticipate, identify, troubleshoot and resolve hardware and software issues.
• Coordinate and collaborate with other business units to ensure reliability and availability of their applications.
• Develop and maintain documentation for servers and applications.

System Administrator

Confidential - Washington, DC

• Develop PowerShell scripts to scan over 27,000 Active Directory accounts and remediate non-compliant accounts
• Assist developing IT automation through ServiceNow
• Install and configure Windows 2008 and 2012 servers
• Troubleshoot virtual and physical servers
• Create and manage OUs including delegations
• Support over 3,000 servers in the US and other countries
• Provide on-call support for production environment
• Manage incidents through Remedy ticketing system
• Create and manage Active Directory accounts and group policies for multiple domains
• Create and manage NTFS shared folder permissions
• Create and manage DNS and DHCP records
• Research and review data encryption products for our cloud security initiative
• Assist in coordinating server configuration changes spanning across development, test, and production environments on multiple domains
• Create, review, and manage system changes through Remedy Change Management process
• Use Splunk to review event logs and machine data for analysis, reporting, and event correlation
• Develop procedure documents as needed
• Install OS patches and other software
• Manage McAfee EPO deployment to servers
• Provide Tier 3 support to end-users and other IT staff in Washington, DC and offices worldwide
• Provide customer service through verbal and oral communication
• Coordinate with other departments for server provisioning, modification, and decommission

System Administrator

Confidential - Largo, MD

• Managed anti-virus software deployment using McAfee EPO
• Managed software deployment and version control for over 300 workstations using Dell KACE
• Performed hardware and software installation
• Created scripts and modified installer files for customized installations
• Created virtual machines for OS and software testing
• Tested software prior to deployment
• Monitored server performance and review event logs
• Designed and managed automatic OS deployment using WDS
• Developed and implemented company hard drive encryption policy
• Developed and deployed standard OS image to computers and virtual machines
• Developed and tested automatic OS deployment for Windows 8 computers and tablets
• Controlled application execution policies using Bit9 Parity software
• Managed end-user requests via RemedyForce ticketing system
• Troubleshoot problems on workstations and Cisco IP phones
• Migrated users from Windows XP to Windows 7
• Maintained asset inventory
• Created and managed user and email accounts

System Administrator

Confidential - Washington, DC

• Installed and managed Windows 2008 and 2008 R2 servers
• Installed and managed Active Directory, DNS, DHCP, Windows Update Services
• Created and managed Active Directory accounts, group policies, and network share permissions
• Performed server backups
• Implemented a cloud-based file sharing solution for remote local and international offices to minimize infrastructure cost
• Gathered business requirements and recommended cost effective IT solutions
• Analyzed IT infrastructure and implemented improvements
• Designed and implemented the IT infrastructure in new office locations
• Provided support to end users in headquarters and remote locations
• Managed procurement of IT hardware and software including licensing and service support contracts
• Performed hardware/software installations and upgrades on workstations and servers
• Provided end-user support on hardware and software
• Assisted in deploying VOIP phone system.
• Supported LAN/WAN network infrastructure

Desktop Support Specialist

Confidential, Washington, DC

• Provided help-desk support to end users
• Setup and configured workstations
• Managed network and stand-alone printers and copiers
• Performed hardware/software installation and upgrades
• Troubleshoot network connectivity issues
• Maintained hardware and software inventory

TECHNICAL SKILLS

• Windows Server 2008, 2012, 2016
• Active Directory, DNS, DHCP, WSUS
• Citrix Xendeskop/XenApp
• Citrix Netscaler
• Dell KACE
• Tintri
• Splunk
• Microsoft Hyper-V
• VMWare vSphere
• Nutanix AHV
• AppDynamics
• Pure Storage
• ServiceNow