PROFESSIONAL SUMMARY:

• Over 14+ years of experience in the field of IT industry as Salesforce Developer/Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications.
• Good knowledge on Developing Lightning components with Aura framework.
• Extensive experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code and visual force pages.
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• To improve business made recommendations to integrate with third party plug - ins from AppExchange.
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Migrated the code using EclipseIDE and ANT scripts.
• Used Force.com Web services API and Salesforce API are REST, SOAP, METADATA for implementing web services in the application for access to data from different users.
• Extensive experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.
• Strong knowledge on Agile (SCRUM),Water Fall Project Execution Methodologies.
• Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Involved in providing Production support post go-live.
• Expertise in sales cloud, service cloud and marketing cloud processes.
• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, Admin Garage, and Loader.
• Experience on Community Cloud to connect with customers and employees with each other
• Experience with customization of Salesforce Communities and platforms Exact Target, Apttus CPQ.
• Extensive experience in Salesforce Customization, creating Roles, Profiles, Page Layouts, Record Type, and Assignment Rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow, Customer Service and Support Administration.
• Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard.
• Hands on experience in development by implementing Triggers, APEX classes, wrapper classes, controllers, Visual Force, Force.com IDE, Apex Test Classes for SFDC testing, Batch Apex for data processing and writing queries in SOQL and SOSL, customized queries to avoid governor limits.
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management.
• Provide technical architecture strategy and guidance for Salesforce rollouts, and assist with design for adoption strategy.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Involved in developing Salesforce Lightning Apps, Components, Controllers, events and Skilled in understanding and implementing the new Salesforce Lightning Experience
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Good knowledge on mobile applications like Salesforce 1 and Salesforce classic.
• Good understanding of SAAS, PAAS and IAAS cloud computing services like Heroku, Jitter bit.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce.com CRM, Apex Language, Apex Classes & Controllers, Apex Triggers, Apex Scheduler, Salesforce1, Lightning (components, apps and system designs), Aura (Framework Handlers, Attributes), Visualforce (Pages, Components & Controllers), Apex Web Services, Batch & Schedule classes, SOAP API, REST API, Bulk API, Metadata API, AJAX

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports & Dashboards, Custom objects, Standard objects, Integration, Migration, Email Services, Security controls, Force.com Sandbox, Force.com IDE, SOQL, SOSL, WSDL.

Salesforce Tools: Force.com platform, Force.com Data Loader, Force.com Workbench, Eclipse IDE, Developer Console, AppExchange

Web Technologies: XML, HTML, CSS, JavaScript, jQuery, GIT, SVN, Jenkins, SOAP/REST

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash and more

Database: SQL, PL/SQL, Oracle

Operating Systems: LINUX, UNIX, Windows XP/7/10

PROFESSIONAL EXPERIENCE:

Confidential - Franklin, TN

Sr. Sales Force Developer

Responsibilities:

• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Upgraded some Apps from Salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.
• Worked on Service Cloud where I have used entire integration part with case management.
• Worked on Case Object Integration and Implementation part in Service Cloud
• Implemented live agent CTI in custom design using VF pages some live agent tags.
• Created VF pages for Live Agent in Salesforce.
• Worked on the design for the Business Rules Engine that would reside in SFDC for the Base Case and all programs specific to each client, with data for one client visible only to that client.
• SFDC Live Agent Implementation on Service Cloud.
• Understand the client requirements and created a Live Agent implementation on the client's sandbox.
• Designed the Live Agent system and did the required configuration and customization to suit client requirements.
• Configured Live Agent, created visual force pages and deployed them using Force.com Sites.
• Performed CTI testing with AMC Technology CTI adapter.
• Integrated Contact Center with SalesForce for managing customers.
• Implemented Sales cloud, having great knowledge on Sales Cloud life cycle.
• Added VF pages to standard SalesForce Live Agent to add additional details.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Worked on designing part like enabling Aura frame work- migration from standard Salesforce static to lightning for better UI purpose.
• Build Lightening controllers with the AURA framework.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAPAPI, and bulk API.
• Integrating Salesforce with oracle by using REST/SOAP API for pushing bulk amount of data.
• Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Implemented the Web Services through WSDL in theSalesforce.com for outbound messaging. Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Lightning, Aura framework, Apex Coding, Live Agent, Sales Cloud, Integration, Visual force, Triggers, Workflows, SOQL, SOSL, Data Loader, Service Cloud, Avaya CMS tool, Avaya one X tool, Avaya all agent tool, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML.

Confidential - Fort Worth, TX

Salesforce Lightning Developer/Administrator

Responsibilities:

• Excellent practice in working with administrative tasks like, creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Developed custom Objects, Fields, Dependent pick list values, and validation rules, Page Layouts, Search Layouts and Tabs.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Deployed applications from sandbox to sandbox/production using migration tool Eclipse and Change set.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
• Worked on Salesforce Wave analytics for optimizing the mobile access and data visualization.
• Implemented customizations using Apex Custom controller classes, Extension, Triggers and Visual force pages.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, and Sales Forecasting.
• Maintain and enhance workflows and functionality within Salesforce Lightning.
• Working experience on developing APEX, VF and Service Cloud.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Advanced some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Outstanding understanding in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Cooperated with organization users for requirements gathering, analysis and development.
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Created relationships among objects using Lookup, Master-detail and Junction Object relationships.
• Designed custom formulae fields, field dependencies, validation rules, work flows, and approval process for automated alert, field updates and email generation according to application requirements.
• Developed excellent UI using custom Cascading Style Sheets (CSS) in Visual force pages and used Java Script for client-side validations.

Environment: Salesforce.com CRM, Apex Classes, Controllers, Triggers, Visual force pages, Custom Objects, Tabs, Email Templates, Workflow Approvals, Sharing rules, Reports, Dashboards, Eclipse, Force.com IDE, Sales force outlook connector, Web service, SOAP, REST, HTML, CSS, Java script, Windows 10.

Confidential - Summit, NJ

Salesforce Lightning Developer/Administrator

Responsibilities:

• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Have good knowledge in Velocity enables health plans, third party administrators (TPAs), and producers to automate the product configuration, quoting, enrollment, onboarding, customer support, and renewal processes
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforcepages between Classic and Lightning.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Vlocity Intelligence for customized offers and product, rider, and endorsement recommendations
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Copado, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential - Hoffman Estates, IL

Salesforce Developer

Responsibilities:

• Implemented the Batch Apex to make the callout for data transfer
• Administered Sales force CRM application for Sales, Marketing, and Support departments. Also, involved in creating multiple analytical reports, with varying degrees of complexity
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow rules, List Views, Custom Reports & Dashboard.
• Created Visualforcepages that could be rendered as PDF's, build dashboard components and define email templates.
• Developed and Integrated the Apex code with Big Machines by using the SOAP and WSDL through callouts.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Integrated the Web Services for extracting the data from external systems and used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visualforce pages, custom reports.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Designed, build, test and deploy enhancements to Salesforce custom Objects, UIs, Workflows, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.
• Worked in deploying the Apex code, Triggers, Custom objects, Reports, Report Types, Workflows, page layouts, Record types using outbound change sets in Sandbox to Inbound change sets in Production
• Designed, developed the and Apex Classes, Schedulable Classes, Apex Triggers by considering governor limits for various functional needs in the application and deployed the code in all environments.
• Worked with various "Sales Cloud" modules in salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Configured Profiles, Roles, Users, Page Layouts, Validation Rules, Assignment Rules, Approvals, Workflows, Reports, Tasks and Events.
• Wrote SOQL, SOSL queries for calling the data from databases and displayed them.

Environment: Saleforce.com platform, service cloud, sales cloud, Deployments, Force.com Migration Tool, Change sets, Data Loader, MS office, HTML5, Java Script, Workflow & Approvals, VEEVA CRM, Reports, Custom Objects, Informatics, Custom Tabs, OWD, Apttus, Email Services, Security Controls.