SUMMARY OF SKILLS:

• Demonstrated customer service and personnel management skills
• Development of strong working relationship with employees
• Ability to communicate effectively with non - technical and technical staff
• Ability to manage large number of engineers with various skillsets
• Skilled in handling multiple projects and meeting deadlines
• Excellent troubleshooting, analyzing and problem solving skills
• Highly motivated and ability to work in a dynamic and fast-paced environment
• Highly skilled in developing innovative solutions to handle complex problems
• Strong understanding of L2 and L3 topology

TECHNOLOGY USED AND CONFIGURED:

IP Services: TCP/IP, Subnetting, DHCP, DNS, NTP, SNMP, TFTP, OSI Model

Routing and Switching:

Cisco Routers: 4000, 3900, 2900, 1900, 1800, 800 series

Routing: OSPF, EIGRP, BGP, Static Routing

Cisco Switches: 3850 (with built-in WLC), 3650, 3750, 2960, 3560, 4500, 6500

Layer 2 services: VLANs, Spanning Tree Protocol, VTP, Etherchannel (Layer 2 and 3), Trunking

Cisco Voice: Call Manager 4.X -11.X, Unity Connection 4.X - 11.X, MCS and UCS platforms, Voice Gateways (2800, 2900 and 4000 series), Analog, PRI, T-1 and SIP, H323 and MGCP, Cisco Switches (3500 and 2900 series switches) - Layer 2 and 3, Ingate SBC, Biscom Fax Servers, Visio, Microsoft, Visio, Windows Server 2003, 2008, 2012 Services Active Directory, DNS, DHCP, Office Suite of all versions

WORK EXPERIENCE:

Confidential, San Antonio, TX

Manager, Network Engineering

Responsibilities:

• Circuit and Service Provider Management. Managed existing circuits ranging from single and multi - CUG MPLS circuits, point to point, SIP and analog circuits. Worked closely with service providers in ongoing support and monthly circuit reviews.
• Vendor Management. Worked with vendors as it related to new hardware quotes, service renewals and support/design assistance.
• Maintained an accurate inventory of all network assets, services, contracts, and associated SLA guarantees.
• Responsible for maintaining and supporting Confidential and Vision Works corporate offices and three data centers, including over 700 Visionworks retail stores.
• Managed and developed the network engineering team providing training and development, coaching, counseling and performance management.
• Developed standards of the data network systems and ensure network SLAs were met.
• Managed the day-to-day operations of the data network infrastructure, including all peripheral network systems and data network circuits, and manage all network-related incidents and customer requests.
• Participated in pre-sales review and design of customer’s network.
• Created and maintained up-to-date documentation detailing the configuration of deployed solutions.
• Responsible for daily monitoring and reporting on the network’s KPIs and SLAs, and manage the response to incidents to ensure high availability and performance.
• Ensured adherence to Confidential ’s ITIL-based service standards, such as incident, request, problem, and change management processes.
• Maintained current industry knowledge of relevant technologies and industry activity, periodically communicating this knowledge to staff and leadership, and using this knowledge for future strategic planning.
• Managed projects and/or partnered with a Project Manager to fully meet deliverables, deadlines, and budget requirements of assigned projects and project tasks.
• Participated in daily operation status meetings as a way of inter-department communication.
• Ran weekly team meetings discussing outstanding items, project status, training, other.
• Ran daily standing meetings reviewing previous work and work for the day to ensure the team was meeting expected SLA and project timelines.

Confidential, Granger, IN

Director of Engineering

Responsibilities:

• Senior manager for one of Indiana’s largest Cisco resellers in the Confidential
• Built a practice from 10 engineers to 30 engineers with focuses in Confidential, Enterprise Networking, Security, Data Center, Programming and Managed Services
• Prepared and implement policy and standard procedures for engineering department
• Created and performed annual reviews for engineering department
• Lead weekly standing meetings with Practice Managers
• Lead monthly Engineering meetings
• Member of Senior Management Team
• Continued to support Voice and Network needs for key customers
• Main focus in Call Manager and Unity Connection, SIP and H323 Gateways
• Participated in Quarterly Business Reviews with key accounts

VoIP Engineer

Confidential

Responsibilities:

• Senior Level voice and infrastructure.
• Design and Support VoIP networks
• Support of the following platforms/technologies:
• Cisco Call Manager
• Cisco Unity
• Cisco IM&P
• Cisco Contact Center Express
• SIP trunk and PRI provisioning and support
• Analog circuits
• 3rd Party Microsoft/O365 voicemail integration
• ISR routers
• Infrastructure (L3and L2) support for Nexus, 2960X, 3850, 3750, 3560, 4500 and 6500 series switches
• Circuit provisioning and support for voice and data circuits

VoIP Engineer/Project Manager

Confidential

Responsibilities:

• Design, implemented and support of Cisco VoIP solutions
• Involved in the development of a Pre-sales Department creating documents such as Statements of Work and Labor Calculators
• Developed standards for best practices, work plans, Network ready for Use testing
• Lead a team of VoIP engineers ranging from CCNA to CCIE engineers
• Project Manager for large VoIP deployments ranging in sizes of 300-2000 handsets
• Implemented and supported Call Manager and Unity Connection from version 4.X-11.X
• Voice gateway implementations (2800, 2900 and 4000 series gateways) ranging from analog, PRI, T-1 and SIP
• Switch (3500, 3700 and 2900 series switches) implementation and support
• Circuit provisioning and support for voice and data circuits

Network Engineer

Confidential

Responsibilities:

• Deployed and configure Cisco Confidential, including Security, Routing, Switching, and Wireless, for medium to large businesses. Also worked with other manufacturers from Micom, Xyplex, Motorolla and Racal Datacom.