Summary

• Information Technology professional with over 12 years\' commercial experience.
• Provide engineering support for a large scale global enterprise SCCM 2007 R3 environment and associated Microsoft System Center product line
• Proficient with Windows 7, Windows XP, XenDesktop, VDI, VMWare experience Under Server 2008, and 2003 and Virtualization environments.
• Experience in enhancing desktop security and configuration management through Group Policy Objects (GPO), in-depth experience with Active Directory and GPOs/GPPs as well
• Engage in SCCM 2007 R3 Engineering and Windows XP to Windows 7 zero touch image development activities including MDT 2012;
• Support and manage a mixed Email environment, which included both Lotus Notes and MS-Outlook and Blackberry users.
• Experience with managing large scale desktop project, preferably a migration to Win7/Office 2010. Multi-tasking and time management skills
• Workstation imaging (Sysprep, Ghost , SCCM )

Professional Experience

Systems Engineer
Confidential, July - 2012-Present

• Strong understanding of Windows Server 2003, Windows Server 2008 and Virtualization, and Multi-tasking
• Hand-on experience with Active Directory administration, structure, permissions, and best practices
• Enhancing desktop security and configuration management through Group Policy Objects (GPO), in-depth experience with Active Directory and GPOs/GPPs as well as the ability to create custom policies. Extensive Systems Engineering experience within e-commerce or financial services industry.
• Perform SCCM server administration and monitor daily tasks, Distribute packages via SCCM to multiple sites throughout the organization
• Distribute packages via SCCM to multiple sites throughout the organization
• Setup VM virtual environment consisting of Windows 2003/2008 servers, setup SRS for active/active site replication and disaster recovery
• Manage vendor relationships for hardware/software procurement.
• Multi-tasking and time management skills

Systems Engineer Nov 2011 - April 2012
Confidential, New York, NY (Contract)

• Supervised and performed the installation of new IT network equipment. Tested the IT networking systems, monitored the performance of network servers and maintained computer systems of the organization.
• Engage in SCCM 2007 R2 and R3 Engineering and Windows XP to Windows 7 zero touch image development activities.
• Supporting and Administering Exchange Server 2007/2010.
• Extensive experience and working knowledge in the following areas required: MDT 2012 integration, task sequencing and automation
• Enterprise class windows server hardware knowledge and troubleshooting skills
• Knowledge of SCCM performance tuning, storage, backup, high availability and disaster recovery.
• PowerShell scripting experience to automate processes and tasks.
• Provide Citrix support XenDesktop and VDI, VMWare VSphere, endpoint protection suites, firewall solutions, and troubleshooting utilities.
• Setup VM virtual environment consisting of Windows 2003/2008 servers, setup SRS for active/active site replication and disaster recovery.
• Manage the development, testing, and implementations of the Windows 7 deployment process,
• Application provisioning
• Contingency plan for recovery in the event of a migration failure per device
• Manage the development, testing, and maintenance of Windows 7 image build
• Workstation identification
• Oversee the efforts around Active Directory Group Policy remediation
• GPO and login script for Windows 7 compatibility
• Oversee the efforts around application remediation solutions (App-V, Med-V, Citrix, VMware)
• Oversee the design and build of the application testing lab
• Oversee the design and build of the enterprise Office 2010 suite of applications
• Enhancing desktop security and configuration management through Group Policy Objects (GPO), in-depth experience with Active Directory and GPOs/GPPs as well as the ability to create custom policies. Extensive Systems Engineering experience within e-commerce or financial services industry.

Sr. Desktop Support /System Engineer July 2006 - Oct 2011
Confidential, New York, NY (Permanent)

• Hands- on engineer leading a team of engineers and support staff - providing support for 2000+ users.
• Strong understanding of Windows Server 2003, Windows Server 2008 and Virtualization
• Installed and configured Windows 2003, 2008 servers from scratch, configuring DNS, Active directory, group policies, centralized log monitoring and alerting of the servers - including CPU, memory, Disk I/O and space alerts.
• Displays in-depth competency in Citrix, XenDesktop and VDI VMware, Hyper-V, firewall solutions, and troubleshooting utilities
• Supported a mixed Email environment, which included both Lotus Notes and MS-Outlook and Blackberry users.
• Network cabling including Ethernet and Fiber connection
• Provide support to Microsoft Exchange 2007/2010 including routing, recovery, installation, management, monitoring and administration and Office Communications Server 2007 R2
• Disaster Recovery/ Business Continuity planning and testing
• Hand-on experience with Active Directory administration, structure, permissions, and best practices
• Manage vendor relationships for hardware/software procurement
• Strong understanding of networking, infrastructure and client side architectures, software lifecycle, and system design.
• Experience understanding of current industry trends and their advantages with ability to right fit into an existing environment.
• In-depth knowledge of the registry and file system security.
• Propose, design, and implement enhancements and additions to current environment
• Generate project plans and subsequent progress reports (including appropriate size, timeframe, and technical requirements)
• Advanced level troubleshooting skills, including Tier 3 support and root cause analysis of the Support environment.
• Experience in enhancing desktop security and configuration management through Group Policy Objects (GPO), in-depth experience with Active Directory and GPOs/GPPs as well as the ability to create custom policies.
• Administered Exchange 2007, setup mailbox, local and global distribution lists, storage groups and setup mailbox policies.
• Work in SAP Environment: SAP R/3 4.7~ECC 6.0, FI, GL, AP, AR Windows XP, Window 7
• Work in all different projects in SAP for one full life cycle.
• Experience in a large corporate multi-domain/multi-site organization.
• Excellent written, verbal communication skills as well as people skills with ability to handle difficult personnel situations.
• Strong understanding of project management methodologies and processes.
• Excellent time management and organizational skills.
• Provides expert level complex, high-level technical support for all systems relating to the desktop, and carries out complex assignments requiring the development of new and/or improved techniques and procedures.

Desktop Support Apr 2005 - June 2006
Confidential, New York, NY (Contract)

• Installed and led the migration for the corporate environment to Active Directory, Windows XP and Exchange 2003 for over 1000 users
• Provide active resolution for hardware break/fix
• Maintaining Inventory of all Hardware and Software using an in house database
• Installing Windows Updates on all Desktop and Laptop.
• Work with contractors and align ticket priorities in-line with support SLA
• Hands-on migration of all users, along with planning, administration and project life-cycle management.
• Cisco networking emphasis on switches, routers and TCP/IP protocol
• Demonstrated knowledge/experience in converged voice networking at the enterprise level with expert knowledge and experience in multivendor/multiplatform voice technology integration (ex. Cisco, Nortel, Avaya, Microsoft, Blackberry, Apple)
• Extensive knowledge in the converged mobile communications industry and experience in developing and implementing fixed-mobile convergence solutions (ex. Blackberry MVS, Cisco Mobile connects for IPhone, Voice over Wi-Fi, etc…)

LAN Administrator Oct 1998 - June 2003
Confidential, New York, NY (Contract)

• Installed and upgraded to Windows XP on workstations.
• Installed and upgraded to Lotus Notes R6.
• Installed network adapters, RAM, hard drives, modems and others
• Hardware peripherals.
• Installed and configured Network and local printers.
• Performed remote troubleshooting using Remote Console Application.
• Provided Offsite technical support to various customers.
• Created documentation and trained users.
• Technical and desktop support to over 900 PCs and Windows NT workstations, as well as overseeing support given to users.
• Provide computing support via phone, walk-ins and email for issues of connectivity, operating systems, and Lotus Notes application support.
• Setup new IDs, Re-Set Password, and Maintained ACLs, helped with Lotus Notes Administration.
• Supported a Lotus Notes v5.09 rollout.
• Provided technical assistance and support to the user community.

System Consultant Nov 1997 - Sep 1998
Confidential, New York, NY (Contract)

• Provided LAN support for over 700 users in a Windows NT 4.0 environment.
• Managed and added of users and groups, maintained login and password aging information, restricting utility to users and users log information; software installation
• Setup RAS service on Laptops for remote dial-in, configured Internet Explorer with the Proxy Server to
• Enable access to the approved web sites by the users, and troubleshoot desktop problems as well as
• Provided help desk support for off the shelf software such as Office 97 and Outlook 98
• JAVA application and provided user support as necessary

EDUCATION:
Bachelor of Science
Major: Management Information System

A.A.S. in Computer Science

Technical Background:
Windows 2008/2003 File and Print Server and Active Directory
Microsoft Dynamics CRM
Microsoft Exchange 2010/2007/2003, Window 7, XP
Microsoft SCCM 2007/2012/SMS
Microsoft App-V
Wise Package Studio/Flexara Admin Studio, Altiris
Windows Messenger IM Client
Microsoft Live Meeting
Enterprise Vault
Lotus Notes
Citrix servers and clients, Citrix XenDesktop
VDI, VMWare VSphere
Blackberry Enterprise Server
Symantec Client Security, DLP Symantec, Trend Micro
SharePoint web applications
Cisco VPN application
Ricoh Application
Microsoft Project, Microsoft Visio, Microsoft One Note,
Acronis true Image
PowerShell
Cisco Router, Juniper switches.
Nortel Avaya, Microsoft, Blackberry, Apple and IPad